SuiteFeedback Reviews

Being a heavy NetSuite user and consultant, it's important to be able to have an app that helps us centralize the information. As consultant, it helped me easily send and obtain customer responses via surveys, triggering them by specific milestones within the project. The real-time Dashboard is really helpful as it displays the responses clearly.

Building custom reports requires NetSuite technical knowledge. There are regular updates and releases including new reports though.

Gathering valuable insights from my customers, and being able to extract important KPIs to continuously improve our services.

We use NetSuite to run our business, so we love to have everything in the same system. Now it's easy for us to send surveys automatically after certain events in NetSuite, and see the results in our Dashboard across all users in real-time.

ALthough it offers many Reports out of the box, to build your customer reports, you need to know NetSuite and we don't have an NS ninja in our team. The team releases new reports every quarter so it helps.

If you are sticking with NetSuite, this app is a no-brainer, and the team has been great supporting us.

We used to have an NPS app, which was great but sending surveys wasn't automatic, and results were sent to management every month via excel. Now we can see in our dashboard all the information, understand trends, and most importantly, understand our customers. Its like customer feedback on auto-pilot.

Buil in NetSuite, so all our surveys and responses are based on NetSuite events. We can create Reports in NetSuite very easy because they are all based on NetSuite records. Creating reports like NPS by Sales Rep, NPS by Support Rep, NPS by Location, NPS by Subsidiary are all very easy.

The UI but that is because of NetSuite's UI.

SuiteFeedback is not Survey Software. It's a Survey AddOn based on the NPS, CSAT and CES frameworks, and works really well with NetSuite. Very well thought out.

We are running many Survey Flows in parallel, after an order has been closed to understand the sale process after a project has been closed to understand the quality of the delivery and after support ticket has been closed to understand the level of support we are offering.

The automation our team has now. It feels like we added a team member because after setting up SF, it does the rest of the work for you. Not much management we need to do on a weekly basis

The design is pretty spartan, but it does the job. Not a huge issue, just a comment.

We use SF to ensure that we have quality customer service as we scale. As we grow our customer base, the biggest thing we want to track is that our customer relations does not suffer as we bring on more customers.

Integration to NetSuite

Everyone sees the feedback all the time.

Real time access to feedback

Automatic Triggers and Actions to Close the Feedback loop.

Because it 100% built in NetSuite it made it really easy for everyone at RedDot to engage with customer feedback. Adoption was great. Very well thought out system overall and the team has really help us come with a strategy for NPS and feedback.

The NetSuite UI is not ideal... but not a big deal

It is super flexible and the team is very knowledgeable of NetSuite. We couldnt understand the power of operationalizing customer feedback until we saw it integrated to all our business data. Go for it.

We can run Transactional and Relationship surveys to all our customers. This means we understand our customers and their experience with us at every stage of the journey... “moments of truth”.