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Sucuri Reviews

User Rating

2/5 (Based on 90 Ratings)

Rating Distribution

  • Excellent

    20%
  • Very Good

    1.1%
  • Average

    3.3%
  • Poor

    7.8%
  • Terrible

    67.8%

User Sentiments

Excellent Customer Support, Effective Malware Removal, Strong Website Security, Improved Website Performance

Slow Support Response Times, Dated User Interface, Occasional Website Downtime, Technical Communication Style

Do You Use Sucuri?

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Review Summary

Users highly praise Sucuri's effectiveness in protecting websites from various security threats, including malware, DDoS attacks, and hacking attempts. They commend its user-friendly interface, ease of setup, and comprehensive security features, such as website monitoring, firewall protection, and malware scanning. Customers appreciate the responsive and knowledgeable support team, who provide prompt assistance in resolving security issues. Additionally, users highlight the improvement in website performance and loading speed after implementing Sucuri. Some express concerns about occasional technical glitches and the pricing structure, but overall, users find Sucuri to be a reliable and effective website security solution.

Pros

  • Reliable protection against a wide range of online threats.
  • Timely security updates and threat intelligence.
  • Easytouse interface and customer support.

Cons

  • Can be expensive for small businesses and individuals.
  • Limited customization options for advanced users.

AI-Generated from the text of User Reviews

Reviews
FT

Fabienne Wolf Tellenbach

June 27, 2025 Source: Trustpilot.com
Stellar Support
Choosing Sucuri for my website security was the very best decision. Of all the support agents I have come to experience (and there are many), Sucuri wins the prize for competence, friendliness, patience and speed. Worth every penny and highly recommended!
Read more
LM

Laurens Mertens

June 13, 2024 Source: Trustpilot.com
Exceptional Service, Protection, and CDN Expertise
When my website got infected with malware a few years ago, I turned to Sucuri for help, and they did not disappoint. Their team swiftly identified and removed the malware, ensuring my site was clean and secure. But their support didn’t stop there.

Sucuri helped harden my website's protection by setting up their firewall and server-side scanning, and even managed to speed up my site with their efficient CDN. I've been happily using their services for years, and they consistently provide top-notch support.

Recently, I faced a major issue with my WordPress site after some failed WordPress and plugin updates, causing 500 and 404 errors. Despite multiple attempts to fix it with my hosting company's "help", the problem persisted. Turning to Sucuri was the best decision I made. They quickly ruled out the firewall and CDN as potential causes and provided clear instructions for further steps.

Even with my limited technical knowledge, their team, especially Rodel and Lindsay this time, guided me patiently and effectively. Lindsay went above and beyond to identify and fix the root cause of the issue. She also implemented firewall bypass prevention and tweaked my server-side scanning as an extra suggestion to enhance my site's security and protection. Their dedication and expertise are impressive.

In summary, Sucuri's team once again showed exceptional professionalism and technical skill, resolving my website issues efficiently and enhancing its security. I highly recommend Sucuri for their unparalleled support, protection, and CDN expertise.

I also started using their automatic and complete website backups after the last issue, which gives me 100% peace of mind now.

Kind regards,

Laurens
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DR

Dan Robertson

April 24, 2024 Source: Trustpilot.com
Sucuri has been a great help.
Sucuri has been a great help.
We have had some issues with malware injected on our site, removed it a couple times and thought it was clean.
Sucuri not only found the malware when our site scanner failed to, they helped us locate what file it was, 4 months before we signed up for any services.

Recently signed up with them for ongoing protection and was a great help with setup, response from the chat support has been crazy fast. Any issues resolved very quickly.

I suggest reaching out to chat support if you have any issues with setup. Be sure to complete the site server scan and ask for help if there are any issues setting up the firewall.
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M

Meagan

April 10, 2024 Source: Trustpilot.com
Chris L
Chris L. help me diagnose a problem that wasn't even Sucuri related-- the problem was on my hosting provider's end. Thank you!
Read more
AF

Adel Farid

February 26, 2024 Source: Trustpilot.com
So far so good experience

So far, it's been a very good experience. The process was seamless and even easier than I expected. There was an issue with SSL, but online support (Josh) promptly escalated the issue to James Z, who was able to solve it in a timely manner.
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AM

Adel Mansour

February 26, 2024 Source: Trustpilot.com
So far so good experience

So far, it's been a very good experience. The process was seamless and even easier than I expected. There was an issue with SSL, but online support (Josh) promptly escalated the issue to James Z, who was able to solve it in a timely manner.
Read more
SB

Seth Burgess

January 26, 2024 Source: Trustpilot.com
Don't understand the negative reviews.
I have been using the Sucuri basic service for several weeks now. I don't understand the negative reviews. They have been so helpful in addressing my security concerns, even to the point of helping with tasks that are not strictly their responsibilities. I have moved from a website that was experiencing semi-weekly attacks that were crashing the server to a site that has zero down time. Their support team has been wonderful. They have explained each step in the process to me and helped me implement it. My only suggestion is to be careful about your expectations. They clearly state that the basic service does not include instant responses. I worked through all my issues by sending support requests in the afternoon and finding a response when I came into work the next day. If you need faster service, you have to pay for it. That's all.
Read more
DP

Dyson Porter

January 16, 2024 Source: Trustpilot.com
Money well, well, well spent
Sucuri has pulled me out of the fire a couple of times. Of all the little (and big) nitpicky charges that come with running a website, the money I spend on Sucuri has been some of the absolute best I've spent.

This is the second time I've had a malware issue, and it's so incredibly calming knowing that I don't have to run around panicking (and possibly crying--I won't admit to anything definitive there) like I did when my business crashed the first time. Like a lot of people, if my website doesn't work, I don't eat. I really like food, so Sucuri has been awesome.
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BS

Baker Web Solution

December 22, 2023 Source: Trustpilot.com
Cheap and very good Firewall and CDN…
I have been using sucuri.net since last year. They have a very responsive support team and are always available to answer any questions you may have. My website security and speed has increased since connecting with them. I really don't understand how theyre getting so many bad reviews. To me they deserve a 5 stars. I would recommend it
Read more
AU

Anonymous User

October 28, 2022 Source: G2.com
"Sucuri Keeps my Web Site Secure"
What do you like best about Sucuri?

Sucuri keeps my site safe behind a Website Application Firewall (WAF). It also helps with website speed as it has CDN speed enhancement. It also monitors my site for malware, which they will remove if found. The support is helpful!

What do you dislike about Sucuri?

I wouldn't say I like that I have to whitelist ips if I have a plugin or web hosting technical support trying to help me with my site. I always have to remember to get their ip, or they can't log in to my site.

What problems is Sucuri solving and how is that benefiting you?

Sucuri keeps my website safe and lets me breathe easier. I don't have to worry about malware; if it did happen, I know I am in good hands with Sucuri's support team.

Read more

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