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SpotOn POS Reviews

User Rating

4.2/5 (Based on 268 Ratings)

Rating Distribution

  • Excellent

    73.9%
  • Very Good

    5.2%
  • Average

    4.5%
  • Poor

    2.2%
  • Terrible

    14.2%

User Sentiments

Excellent Customer Service, Easy to Use Interface, Comprehensive Reporting Functionality, Fast Payment Processing

System Outages, Confusing Customer Facing Display, Limited Refund Functionality, Lack of Hardware Options

Do You Use SpotOn POS?

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Review Summary

Overall, SpotOn receives positive feedback from users. Many reviewers appreciate its user-friendly interface, comprehensive features, and helpful customer support. The POS system is praised for its ease of use, detailed reporting capabilities, and seamless integration with other business tools. Additionally, users commend SpotOn's marketing and loyalty programs for effectively attracting and retaining customers. While some users have experienced occasional technical glitches, the majority of reviewers find SpotOn to be a reliable and valuable solution for their business needs.

Pros

  • Userfriendly interface for efficient restaurant management and customer engagement.
  • Wide range of features, including online ordering, loyalty programs, and reporting, to streamline operations.
  • Robust reservation system for effortless table management and improved customer experience.

Cons

  • Occasional technical glitches in the app and software, leading to downtime and inconvenience.
  • Limited integrations with thirdparty applications, restricting seamless data flow and automation.
  • Some users have reported challenges with customer support responsiveness, affecting issue resolution efficiency.

AI-Generated from the text of User Reviews

Reviews
PR

Paul Routos

January 14, 2026 Source: Trustpilot.com
We switched to SpotOn for our…
We switched to SpotOn for our restaurant and we are happy with the POS system. Michael L. has been awesome to work with.
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MA

Mary Ann

January 12, 2026 Source: Trustpilot.com
Services are getting done in a timely manner
Chris Jones & Johnathan Smith took the time to do a zoom to visually see what problems we have with the system. It was easier to understand and see issue as it has been hard to explain on other service calls. Also will get a Tech out to service issues I cannot resolve myself, is so appreciated! Chris Jones has kept in contact to make sure task are getting done. I appreciate his attention to detail.
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CP

Connor Perry

January 1, 2026 Source: Trustpilot.com
Changing to Deliverect!
Michael was amazing during the set up process! I was hesitant at first and did not want to spend the money each month…..but once everything was up and running, best investment I’ve made in a while! No mistakes, no issues, and so easy to use! One stop shop for all changes and prices, etc! Could not be happier!
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CV

Cesar Vazquez

December 28, 2025 Source: Trustpilot.com
Joe is the best!!
I recently switched to SpotOn for my restaurant’s POS system, and I couldn’t be happier with the decision. The platform is intuitive, powerful, and handles everything from payments and online ordering to loyalty programs and reporting seamlessly.
What truly stands out is the outstanding support—especially from Joe, my dedicated representative. He’s been incredibly responsive, knowledgeable, and patient, guiding me through setup, customizations, and any questions that came up. Whether it’s a quick fix or deeper optimizations, Joe and the team are always available 24/7 with real human help, no endless bots or hold times.
SpotOn feels like a true partner invested in my success, not just another vendor. Highly recommend for any business looking for reliable tech backed by exceptional people! 5 stars.
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V

Vicenteno

December 21, 2025 Source: Trustpilot.com
Great people
I made my switch to SpotOn in October…Best decision I ever made…Great Customer service, great system…Natala DiNoto all I can say is WOW such an amazing person…She is what makes Spot On better then anyone out there…From day one she has helped with everything, and always went above and beyond…Thank you so much SpotOn for having such a great team and great System…
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RG

Rafael Garcia

December 17, 2025 Source: Trustpilot.com
It was extremely satisfying speaking…
It was extremely satisfying speaking with Jasmine, a true professional that understand the financial complexity and price structure. She is pleasant, polite. positive and commands depth in knowledge. She has my highest recommendation.
Ralph J. Garcia Managing Director SVP
Management Resources LLC since 1978
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LS

Luke Summers

December 12, 2025 Source: Trustpilot.com
Chris Jones is always a HUGE help with…
Chris Jones is always a HUGE help with any problems that may happen with our SpotOn POS big shout out to Chris and all of his help along the way and future problems that may occur. Amazing to work with great communication. 10 Stars!!!!
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rp

rocky purpero

December 4, 2025 Source: Trustpilot.com
Ivan is always on top of everything I…
Ivan is always on top of everything I need. Very easy to work with knows his product very , very well. His support is always appreciated.
Rocky
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JQ

Juan Quintana

December 4, 2025 Source: Trustpilot.com
Siempre efectivo y puntual en sus…
Siempre efectivo y puntual en sus actividades.
Es un placer trabajar con Ivan
Read more
VB

Viviana Bravo

December 4, 2025 Source: Trustpilot.com
Spoton’s POS system is easy to use
Spoton’s POS system is easy to use, backed by outstanding customer service by Ivan Monroy, and features an effective Email Marketing that encourages repeat guests. With tools like detailed reporting, online ordering, and live menu management, it provides a well-rounded and efficient platform for today’s restaurant operations.
Read more

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