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SpotOn Reviews

User Rating

4.1/5 (Based on 204 Ratings)

Rating Distribution

  • Excellent

    66.7%
  • Very Good

    8.8%
  • Average

    6.9%
  • Poor

    2.9%
  • Terrible

    14.7%

User Sentiments

Excellent Customer Service, Easy to Use Interface, Comprehensive Reporting Functionality, Fast Payment Processing

System Outages, Confusing Customer Facing Display, Limited Refund Functionality, Lack of Hardware Options

Do You Use SpotOn?

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Review Summary

Overall, SpotOn receives positive feedback from users. Many reviewers appreciate its user-friendly interface, comprehensive features, and helpful customer support. The POS system is praised for its ease of use, detailed reporting capabilities, and seamless integration with other business tools. Additionally, users commend SpotOn's marketing and loyalty programs for effectively attracting and retaining customers. While some users have experienced occasional technical glitches, the majority of reviewers find SpotOn to be a reliable and valuable solution for their business needs.

Pros

  • Userfriendly interface for efficient restaurant management and customer engagement.
  • Wide range of features, including online ordering, loyalty programs, and reporting, to streamline operations.
  • Robust reservation system for effortless table management and improved customer experience.

Cons

  • Occasional technical glitches in the app and software, leading to downtime and inconvenience.
  • Limited integrations with thirdparty applications, restricting seamless data flow and automation.
  • Some users have reported challenges with customer support responsiveness, affecting issue resolution efficiency.

AI-Generated from the text of User Reviews

Reviews
EF

Ed Fletcher

November 1, 2024 Source: Trustpilot.com
always great
Date of experience: November 01, 2024
Read more
J

Janelle

October 30, 2024 Source: Trustpilot.com
Chris is fabulous
Chris is fabulous. He has a sense of humor, he is patient, he explains everything, and he makes ypu feel important. That all goes a very long way with me. He also points out what is available with spot on. Very helpful.
Read more
AT

Añejo Taqueria

September 2, 2024 Source: Trustpilot.com
Ivan Monroe
Spot On is definitely not the easiest POS system. Fortunately, whenever we have difficulties, Ivan Monroe is always prompt in returning our calls to help resolve our issues.
Read more
J

Janelle

July 10, 2024 Source: Trustpilot.com
Took the time to show me a few great…
Took the time to show me a few great tricks, and I went right to work with them. He turned me onto the website option, and I am working to start that up as well. Very patient and kind.
Read more
MV

Martybro Vackinhelt

June 18, 2024 Source: Trustpilot.com
I've had my hiccups with SpotOn but I…
I've had my hiccups with SpotOn but I must say their support has been amazing. Kash Faily, my salesman, checks in all the time to see how things are going and has been so helpful with our POS transition. He's always there when I need him and he doesn't stop until a problem is fixed. I now consider him a friend. Ivan Monroy has been an incredible help with our web support and menu editing. When I email him, I get an almost immediate response and solution. Nick Deninno has been a big help with the system, as well.
It's been a pleasure dealing with this company. Customer service and care is wonderful.
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SS

Southtownsgirlymail.com Sanfil

June 11, 2024 Source: Trustpilot.com
Morgen is amazing and very helpful she…
Morgen is amazing and very helpful she always reaches out to me if she don’t see I joined the chat yet . She problem solves all my issues with the kindness demeanor she is a saint . 10 out of 10
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ML

Matt L

June 10, 2024 Source: Trustpilot.com
Crystal Namphy is literally one of the…
Crystal Namphy is literally one of the BEST spot on employees. If I ever have issues, she is ALWAYS there to help. She has answered so many questions and has taught me a lot. Thank you Crystal for being the best.
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A

Ahmedkhatab

May 30, 2024 Source: Trustpilot.com
Germain Huval is awesome professional…
Germain Huval is awesome professional fast and helpful is the best
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H

Hannah

May 10, 2024 Source: Trustpilot.com
Alaina Brown is top notch
Alaina Brown is top notch! She has truly made my experience with SpotOn beyond smooth. Whenever I would have a question or need help with adding/taking away menu items she is quick to respond and kind in doing so. When on zoom calls she is professional, comfortable to talk to and explains things thoroughly. I truly could write so many kind words. I have worked with her on numerous occasions as I always have questions!
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M

Marcos

April 26, 2024 Source: Trustpilot.com
Excellent Service!!!
My personal experience, service always has been very good.
Customer service department has been excellent, Ivan Monroy always answers and take care of the different needs that my business requires. He is great doing his job.
Read more

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