Solutionreach Reviews

I love the texting (text to pay, reviews, paperwork, etc)! It is so easy for my staff and patients!

I really dislike that the portal has been disabled. It's frustrating. I also don't love that we cannot customize the auto texts for specific appointment types. For example, it sends paperwork requests to our contact lens recheck patients.

It is solving patient retention as it is sending out automatic texts when patients are due for their exam.

Abby is truly exceptional. She is incredibly responsive, always quick to communicate and follow up, which makes working with her seamless and stress-free. Her competence and attention to detail are evident in everything she does, and she consistently delivers high-quality results. On top of that, Abby is friendly, approachable, and genuinely great to work with. She’s someone you can absolutely rely on — dependable, professional, and always willing to go the extra mile. I can’t recommend her highly enough!

I am satisfied with the service I receive from

solution reach.

Patient confirmations, patient recall, and reviews.

SR makes it very easy to contact patients and confirm information.

SR does at times miss certain patients and they wont receive reminders but very rarely.

SR solves the issue of having to get in touch with certain patients only via call.

Patient communication is streamlined. Staff love using Solutionreach! Easy for patients to schedule.

I wish they had a pay per use payments option.

Saving staff time

Newsletters and office updates are quick and easy to send and reach all our customers fast.

I use to love Conversations but since the latest update I find it annoying to have to have it open in the browser rather than automatic. I keep closing it by mistake.

Try it, you will like it. You get to pick and choose how you adapt it to your practice and if you don't like something you can change it.Solution Reach also offers plenty of insight on it's website for making your practice run smoother and different webinars you can attend to stay current with the all the issues facing not only your practice but everyone practice so you don't feel so alone in the fight.

Connecting with our patients in every age group the way they want to be connected. Giving people options they they get choose help make them involved in their investment of saving their teeth. Solution Reach can offer a number of ways to communicate with your patients.

Try to reach out and help as much as possible. Left a phone message for April, our tech, and she reached out, while another tech was trying to help. The next day, we found our auto reminder was still not activated, so we reach out and they were able to resolve the issue in a short time.

The first tech we reached out to did not have the whole picture of the Conversation piece of the program. He ended up stopping the auto reminder, and thought he had put it back on. Then April called to explain what SR is doing with the current method, and we spent more time with another tech to re-turn on the auto reminder.

More efficient and simplify how we use the systems that are available

Easy to use interface, with helpful options, that makes practice management easy.

Signs you out regularly but, not a bad thing for patient protection.

Patient contact and engagement

When I reach out to support, they are very good at responding in a timely manner.

Lately we have had issues with our sync not working.

Sending out appointment reminders is a huge help. We like how we can customize when reminders are sent.

The platform is very easy to use. The site is intuitive and it is not difficult to navigate. The platform actually has several more features that we don't use at the moment.

Support is readily available and our account manager is very responsive.

We have several office locations. SolutionReach treats them as distinct sites, This makes things such as message changes and patients and user login audits difficult, because they have to be done at each site.

Solutionreach allows streamlined communications between patients and medical offices. The customer support is by far the best feature! Having a helping hand on the other side makes everything so much easier.

Navigating the software can be daunting at first, but with everything, practice makes perfect. Customer support does a great job of making this easier!

Solutionreach is the bridge that connects office management and the patient base. It provides our office with timely recalls for annual exams, appointment confirmations, tracks potential revenue, and provides a platform to communicate with all patients collectively with important news. This has helped our practice grow tremendously in just one year.