SMTP2GO Reviews

User Rating

4.6/5 (Based on 424 Ratings)

Rating Distribution

Excellent
86.1%
Very Good
3.5%
Average
0%
Poor
0%
Terrible
10.4%

User Sentiments

Excellent Customer Support, Reliable Email Deliverability, Ease of Setup and Use, Detailed Reporting and Analytics

Occasional Service Outages, Bounce Notification Frequency, Limited API Functionality, Inflexible Pricing Plans

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Review Summary

Overall, SMTP2GO is a reliable and user-friendly email delivery platform highly regarded for its robust feature set and excellent customer support. Users appreciate its ease of use, fast deliverability, and comprehensive reporting capabilities. SMTP2GO's intuitive interface and wide range of integrations make it a popular choice for businesses of all sizes. While some users have encountered occasional deliverability issues and pricing concerns, the platform's overall performance and customer support have garnered positive feedback.

Pros

Easy to use interface and straightforward setup process.
Reliable email delivery with high uptime and minimal downtime.
Competitive pricing plans with flexible options for different needs.
Robust reporting and analytics tools for tracking email performance.

Cons

Limited customization options for email templates and designs.
Some users reported occasional email deliverability issues.
Customer support could be improved in terms of response time and resolution efficiency.

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Reviews

Joel Lapierre

June 30, 2025 Source: Trustpilot.com

Fast response

Date of experience: June 30, 2025

Wojtek Banas

June 23, 2025 Source: Trustpilot.com

Quick response to an urgent issue

I was humbly impressed to receive a quick support response from the team at smtp2go to a technical fault which was caused on my network by an old Mac mini server which unexpectedly relayed some junk email -- they informed about the issue, blocked the spam, and then when I asked to kindly unblock, because we needed to send some urgent email messages, their response was very quick. I didn't expect the block to be lifted for hours, it was resolved in minutes.

Paul Roux

June 20, 2025 Source: Trustpilot.com

DSN not working

I contacted SMTP2GO regarding a DSN (Delivery Status Notification) that was not longer working. Their team jumped onto the problem and they referred this to their developers. From the start of logging the ticket, updates on their progress from their team were regular informing me of the status. A few days later they provided a working update with a solution and we are back up and running. Thank you for your support SMTP2GO. Great work

Stefan

June 14, 2025 Source: Trustpilot.com

Great support and service

Great support, easy to use. I would recommend.