Skalin Reviews

What do you like best about Skalin?.- Usage: tracking the use of our productsWhat do you dislike about Skalin?- Playbook and alerts: automation of the to-do based on the customer's lifecycle and healthRecommendations to others considering Skalin?- Availability of teams to support usWhat problems is Skalin solving and how is that benefiting you?- Ability to integrate with the company's graphic charter for emails to be sent to clients

What do you like best about Skalin?What I appreciate the most is finally having a 360° customer view, no more wasting time searching for scattered information across different tools. The onboarding went very well, we were supported at every step without feeling left on our own. And the CSM who follows our account is truly available, responds quickly, and takes the time to understand our needs rather than giving us canned responses. It really changes the way we work daily.What do you dislike about Skalin?Honestly, I don't have much to report at the moment. You can tell the product is evolving regularly, new features are arriving, and our CSM keeps us informed about updates, which helps us keep up without getting lost.What problems is Skalin solving and how is that benefiting you?Before, we struggled to identify at-risk clients before it was too late, everything was scattered across multiple tools. With the 360° customer view, we have better visibility on the status of each account daily. This allows us to act earlier and be more proactive in monitoring, instead of reacting once the problem is already established.

What do you like best about Skalin?Skalin primarily allows us to save a lot of time through the automation of many processes. The ability to create task and project templates also facilitates the standardization and tracking of our actions.What do you dislike about Skalin?Recommendations to others considering Skalin?Centralizing everything in a single interface gives us a clearer view of our activity and helps us organize better on a daily basis. Finally, early risk detection is a real plus for quickly identifying situations that require our attention and acting proactively.What problems is Skalin solving and how is that benefiting you?We were missing a precise filter on one of our lists, it wasn't blocking, we found a workaround in the meantime. It's not bothersome on a daily basis, especially since it doesn't undermine the essentials, like alerts that warn us before a client goes off track.

What do you like best about Skalin?Skalin is truly CSM-focused. It gives us a global overview of our clients, not just contract-based information. It quickly became a tool we rely on every day.What do you dislike about Skalin?Skalin is a very complete tool but it can lack a bit of flexibility sometimes. There are also so many options available that it's sometimes hard to use it at its full potential.What problems is Skalin solving and how is that benefiting you?Gathering all information in one place helps me reach out to clients on a daily basis. It also gives me a global overview of the portfolio and the team, and makes it easier to follow up on objectives and KPIs.

What do you like best about Skalin?What I appreciate the most is the AI-calculated Health Score without having to configure a single rule. We plugged it in and it calibrated itself on our accounts. The onboarding was quick, the team got started without complicated training. We detect churn signals much earlier than before, and the sentiment analysis on customer interactions really provides insights we didn't have elsewhere. It has become a daily habit for the entire CS team.What do you dislike about Skalin?Honestly, nothing that blocks us on a daily basis. The tool meets the needs we had, especially in tracking the Health Score which runs without us having to intervene constantly. We haven't encountered any real obstacles since we started using it.What problems is Skalin solving and how is that benefiting you?Before, we didn't have a clear view of the health status of our accounts, and we often discovered churn signs too late. With Skalin, the Health Score and sentiment analysis give us a much more refined and anticipatory reading. It concretely changes how we prioritize at-risk accounts and act before the situation deteriorates on the client side.

What do you like best about Skalin?The platform is clear, intuitive, and well-designed. The customer service is also very commendable: it provides effective support and understands requests well.What do you dislike about Skalin?The only downside is that when creating an establishment, it is not immediately accessible, even after refreshing the screen.What problems is Skalin solving and how is that benefiting you?I have always known Skalin, so I don't know exactly what problems Skalin has solved. However, I think Skalin has allowed us to schedule emails and group actions based on specific criteria.

What do you like best about Skalin?What I appreciate the most is the interface, really pleasant to use daily, you don't get lost in endless menus like on other CS tools. Another strong point is that the Skalin team really takes our feedback into account, you can feel that the product evolves with our needs and not just on a fixed roadmap. And above all, we receive alerts that allow us to anticipate before a client really starts to disengage, it changes the way we manage our accounts daily.What do you dislike about Skalin?Honestly, I have no real complaints. In hindsight, we would make the exact same choice today. The modern interface plays a big part in this, making the tool easy to adopt, and we haven't had any unpleasant surprises since we started using it.What problems is Skalin solving and how is that benefiting you?Skalin mainly helps us identify weak signals before a client really starts to go off track. Before, we often realized it too late, once the damage was done. Now we have better visibility on the health of our accounts daily, which allows us to react earlier and adjust our client follow-up more proactively.

What do you like best about Skalin?It helps to have a good overall view of our customers health. It is a great tool to anticipate the churn. New functionalities are released regularlyWhat do you dislike about Skalin?Could be nice to have integrated AI agents to interact directly with customersWhat problems is Skalin solving and how is that benefiting you?It helps to know which customers to contact in priority depending on the health score and

What do you like best about Skalin?Simplicity of use with real depth of tools in terms of features.What do you dislike about Skalin?At this point, I honestly can’t think of any downsides.What problems is Skalin solving and how is that benefiting you?Skalin lets me monitor the Health Score for each client in the portfolio I manage and anticipate potential problems, which allows my team to be much more proactive.

What do you like best about Skalin?What struck me first was the simplicity of getting started. We didn't need to spend weeks understanding the tool; everything is quite intuitive. The onboarding really made a difference; we were well guided at each step, which saved us time at the start. And when we have questions, support responds quickly, which is reassuring when we're still discovering some features. Overall, the team adopted the tool without difficulty.What do you dislike about Skalin?There are some labels in the interface that aren't necessarily clear at first glance, and we wonder a bit what they correspond to. Nothing really blocking, especially since the onboarding helped us quickly clear up these doubts. You get used to it quickly once you understand the general logic.What problems is Skalin solving and how is that benefiting you?Skalin helps us have a clearer view of our client accounts and to more easily identify where we need to focus our attention. Before, we were juggling multiple tools without really having an overview. Now the CS team saves time daily and can focus on the accounts that really need it rather than checking everything manually.