SiteLock Reviews

User Rating

4.5/5 (Based on 1,128 Ratings)

Rating Distribution

Excellent
82.5%
Very Good
2.1%
Average
1.2%
Poor
12.7%
Terrible
1.6%

User Sentiments

Knowledgeable Technical Support, Fast Issue Resolution, Helpful Customer Service Representatives, Effective Malware Removal

Inaccurate Malware Detection, Lack of Transparency in Cancellation Policy, Difficult Account Cancellation Process, Unreliable Firewall Functionality

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Review Summary

SiteLock is generally well-received by users, with many praising its ease of use, comprehensive security features, and excellent customer support. The platform's user-friendly interface, intuitive setup process, and well-organized dashboard make it accessible to users of all technical backgrounds. SiteLock's robust security features, including website scanning, malware detection and removal, and DDoS protection, are highly valued by users. Additionally, its continuous monitoring and automatic updates ensure websites remain protected against emerging threats. The platform's customer support team is responsive, knowledgeable, and always willing to assist users quickly and effectively.

Pros

Comprehensive security suite: Provides a wide range of security features, including malware scanning, website monitoring, and DDoS protection.
Easy to use: Userfriendly interface and simple setup process make it accessible to businesses of all sizes.

Cons

Can be expensive: Pricing plans may be too high for some small businesses.
Limited customer support: Some users have reported difficulty reaching customer support when needed.

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Reviews

John D. Willis, PhD, Leadership Ethics Online

November 4, 2024 Source: Trustpilot.com

I called Sitelock to discuss my Account

I called Sitelock to discuss my account, and Employee SHELBY answered to help me. I want to commend this employee for the following:

Genuineness, Careful Listening, Calmness, Clarity, Positive Affect, Full Attention, Empathic Gifting

I am an expert in conflict prevention, intervention, and resolution. I have designed and administrated a Masters in this area. I have taught on effective communication.

Sitelock has made a wise choice in the employment and training of SHELBY.

I have taken my time to do this review, because I believe in commendation of solid talented people.

John D. Willis PhD President
Leadership Ethics Online LLC

Patricia Martin

July 15, 2024 Source: Trustpilot.com

Impressive Customer Service Rep. Knowledge & Assistance

I was incredibly impressed by the fantastic level of service and knowledge by the customer service rep. I spoke with, Danielle. The experience was very positive and I was very impressed Danielle could answer my technical questions and explain the answers to me in an easy to understand manner. I'm very happy with Sitelock's products and now also with their amazing support.

Mary

June 5, 2024 Source: Trustpilot.com

Exceptional service from Eric

The help I received from Eric was exceptional. He is smart and listens! and resolved my issue. He made it easy for me, the customer, which is often not the case. Thank you.

AGP

May 22, 2024 Source: Trustpilot.com

My experience with Danielle…

My experience with Danielle specifically was nothing but topnotch customer service. Not only was she knowledgeable but she was extremely patient and kind. I was extremely frustrated and she helped me so much by answering all my questions. Thank you so much, Danielle!

John

May 3, 2024 Source: Trustpilot.com

Danielle was Great

Danielle was Great! She was very thorough and explained everything very well! You are very lucky that you have her working for you!

kyler james

April 18, 2024 Source: Trustpilot.com

Danielle really saved me today!

I so appreciate my experience with Danielle. She assisted me on updating a plugin on my Wordpress - and I'm pretty sure that solved the problem. Really great, thank you Danielle!

David Bruin

April 3, 2024 Source: Trustpilot.com

Crystal was helpful in getting us a new…

Crystal was helpful in getting us a new annual rate and getting us set up with our new products.

Robert Terry

April 3, 2024 Source: Trustpilot.com

Crystal helped me change my bank card.

Crystal helped me with my billing account. She was very professional, patient, and cordial. I was so impressed. Thank you so much for your help.

Sandy Russell

April 2, 2024 Source: Trustpilot.com

Danielle was very helpful

Danielle was very helpful. She answered my questions clearly and was able to recommend the best plans for me to cancel and purchase so that I have the best plan for my site. She also diarized to follow-up with me and she followed through - much appreciated!

Robert Valentine

March 29, 2024 Source: Trustpilot.com

Danielle was responsive to my support…

Danielle was responsive to my support issue and was able to handle it very professionally.