Signpost Reviews

What makes this experience great in my opinion is I don't have to answer robot calls all day, When my actual customers call they are met quickly with a professional that answers, and quickly captures contact information and what service the customers are requesting. This saves me so much time and frustration in my days. The receptionist ask if the customer if this is and emergency and if they are needing needing immediate service. The calls are recorded so I can review how the call was handled and if something is off I can respond with a reply. As a professional 1 man carpet cleaning professional this service has saved me so much valuable time. I am a new user of only about 15 days but so far I am very impressed and thankful for the service and the professionalism of the receptionist.

Alicia was very kind as well as being very patient.
We have a somewhat complicated phone system to program and Alicia didn’t give up until we were connected to the smsweeing service.

We currently have about 12 different branches on with Signpost and Abby and Erica are always amazing and willing to help!

Signed post was great for answering calls taking information. They were perfect for my situation. And any company that needs a phone answering service

Lee was exceptionally helpful, this guys customer service is second to none!

I had the chance to interact with a representative by the name of Tyree Tab-Eliot twice, as of now. He was and is by far one of the best reps I've had the pleasure to do business with. He took the time to evaluate my account....unprompted, mind you and had the presence of mind to change my account back to its original status saving me Hundreds of dollars. He is a Five Star representative who, If i may say, is a great asset to the organization. In a world like today, its hard to find someone who goes out their way to provide stellar service.
Keep up the good work Tyree!!!

Alicia has been resourceful during our transition, and I hope the team can meet her high standards as well.I have the utmost confidence that the team will not only continue to meet her high standards but will also strive to exceed them. I believe they will demonstrate the same level of resourcefulness and dedication that Alicia has consistently shown, particularly during this period of transition.

Abby has been a tremendous help getting me set up, making sure the ANSWERING script was precise, asking the right questions, and a lot of positive interaction and follow up to make sure their services were meaningful and worthwhile.

I have been using Signpost for years. I am the only person in my office doing dispatching, accounting, returning calls, etc. I appreciate Signpost, they are my assistant taking incoming calls, gathering information. This way I have more time to spend with our new client. If I have a concern, I email them and it is resolved. My clients comment how nice the call taker was. I like hearing that.

I mostly use Signpost for after our normal business hours close for the day plus, weekends and holidays. On occasion, I need them 24x7. They always "have our back" and their dependability and scalability is what I need most.