Shift4 Payments Reviews

User Rating

3.1/5 (Based on 192 Ratings)

Rating Distribution

Excellent
51.6%
Very Good
1%
Average
1.6%
Poor
0.5%
Terrible
45.3%

User Sentiments

Excellent Customer Service, Fast and Reliable Funding, Easy to Use Interface, Knowledgeable Sales Representatives

Inaccurate Reporting, POS System Freezing Issues, Misleading Sales Promises, Unhelpful Customer Service

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Review Summary

User reviews of Shift4 highlight both strong customer service and technical issues. Many users praise the responsiveness and helpfulness of Shift4 representatives, particularly Richard, Mary, Chris, and Jorge, who are often described as going above and beyond to assist clients. The SkyTab POS system is frequently lauded for its ease of use and integration with various platforms. However, some users report experiencing issues with deposits, technical glitches, and difficulties with customer service responsiveness. While Shift4 is generally well-regarded for its product features and customer service, concerns regarding reliability and technical support persist.

Pros

Excellent customer service with prompt responses to any questions or issues.
Fast funding and seamless integration with various POS systems.
Userfriendly platform that is easy to learn and navigate.

Cons

Pricing can be unclear and requires prior knowledge of the program.
Limited historical data access, only going back 24 months.
Some customers have reported issues with deposits and merchant numbers, leading to accounting headaches.

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Reviews

Tomekia Lawrence

June 23, 2025 Source: Trustpilot.com

We had an amazing experience today at…

We had an amazing experience today at George’s Happy Hog with the installation of our brand-new POS system! Trey Louis and Bryson went above and beyond to make sure everything was set up smoothly and ready for our big reopening tomorrow.

Their customer service was absolutely fantastic — professional, patient, and incredibly thorough. They walked us through every feature of the system, answered all of our questions, and made sure we felt confident and fully prepared to use the new setup.

We’re so excited to have this new system in place, and even more grateful for the top-notch support we received. Thank you Trey, Louis and Bryson for making this such a great experience! From the Happy Hog Crew Stephen and Mekia

aarom maguire

March 27, 2025 Source: Trustpilot.com

I got a card machine for my taxi I was…

I got a card machine for my taxi I was using sumup, this one prints receipts you dont need to connect it to your phone

Matthew Boggs

December 4, 2024 Source: Trustpilot.com

Marcus is awesome

Marcus is awesome. Always available when I need help and is knowledgeable when problems arise.

John Noel

December 3, 2024 Source: Trustpilot.com

Marcus is one helluva Rep

Marcus is one helluva Rep. Full stop. When he sold me in Shift4 I grilled him. He knew his product and he knew the value. He has provided terrific subsequent support and we decided to add a new unit recently in part because of our good experience. Kudos y’all. Thx Marcus!

Andrew Cobb

November 27, 2024 Source: Trustpilot.com

We transitioned to Shift4 in the middle…

We transitioned to Shift4 in the middle of a month, which was very stressful. But our rep Marcus was a tremendous help - from always responding and willing to jump on a call to constantly communicating to make sure the transition was seamless. He definitely made the transition easier!

KENNY BLANCHARD

November 25, 2024 Source: Trustpilot.com

A+++

I’ve been using Shift4 for several years, great company. Would recommend!!

Hawthornes Accounting Dept

October 10, 2024 Source: Trustpilot.com

You need to call Marcus it you are…

You need to call Marcus it you are looking for a great POS system. He always follows through on new account setups. He checks in periodically. Our Hawthorne's Pizza Mooresville needed a quick install and Marcus made it happen. Thanks for all your help

Molly G

August 19, 2024 Source: Trustpilot.com

Our moving over to a new POS seemed…

Our moving over to a new POS seemed like it was going to be dauting. However, our representative Marcus stayed on top of it and kept us in the loop.
Needless to say, because of the customer service that he provided we had a smooth transition.

Afrim Hysenaj

May 7, 2024 Source: Trustpilot.com

SkyTab is #1

SkyTab has helped my business so much when it comes to tracking, reporting, and keeping my kitchen happy. I use the AI business software along side the mobile app “Incharge” to keep a close eye on my numbers. This has been the best part so far. More to come I am sure of it. Thank you Shift4 for helping me become an even better business owner. Alfredo - Porto Fino Italian. Krum, TX

Nizza Pizza colleyville

April 4, 2024 Source: Trustpilot.com

Trae was awesome

Trae was awesome! He really helped me and my employees adapt to the new system as we were transitioning. Keep in mind these guys stayed 12 hours in case their assistance was needed. Highly recommend taking a look into this pos system, very sleek and convenient.