Sendle Reviews

User Rating

3.2/5 (Based on 2,000 Ratings)

Rating Distribution

Excellent
54.4%
Very Good
0.6%
Average
0.6%
Poor
1.3%
Terrible
43.2%

User Sentiments

Fast Shipping, Affordable Pricing, Excellent Tracking, Easy to Use Interface

Poor Customer Service, Parcel Pick-up Issues, Lost or Damaged Parcels, Inaccurate Delivery Status Updates

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Review Summary

Sendle, a shipping solution provider, receives mixed feedback from customers. Many users appreciate its eco-friendly practices, affordable rates, and user-friendly platform. They also commend the company's commitment to excellent customer service, with reviewers highlighting the prompt and helpful responses they received. However, some users express dissatisfaction with delayed deliveries, occasional issues with package handling, and limited tracking options. These negative experiences, though sporadic, appear to be areas where Sendle can improve to enhance customer satisfaction.

Pros

Simple and easy to use platform for booking and tracking shipments.
Competitive pricing and discounts for highvolume shippers.
Excellent customer service and support, with quick response times.

Cons

Limited tracking updates and visibility of shipments once they leave Australia.
Occasional delays and issues with deliveries, particularly during peak periods.
Some customers have reported problems with refunds and customer service.

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Reviews

Volker Foerster

February 11, 2025 Source: Trustpilot.com

No problems with Sendle (after 500 packages), but...

When Canada Post went on strike in November 2024, we added Sendle as a new carrier. We shipped about 500 packages in 3 months, and our experience with Sendle is excellent. It doesn't mean that we wouldn't have problems with the local courier services. ICS, for example, returned a few items without even a 2nd delivery attempt or a note card. Canpar returned a package when they found out the recipient is a military object. There is some ridiculous stuff going on with courier services; these people are not the brightest candles in the room. But there is nothing to blame on Sendle. They handled every complaint immediately, and are very responsive. They don't offer a plugin for WooCommerce, but recommend one from Joovii which is, unfortunately, a bit buggy. It recently stopped working for us completely. But it is only a question of time until other developers will integrate Sendle in their shipping solutions.

Christine Robyn

December 2, 2024 Source: Trustpilot.com

Amazing Job!

Since CP is on strike, I decided to use SENDLE for the first time and ship a parcel from London, Ontario to Quebec. The whole shipping process was so easy! I printed my label and used a drop off location they suggested which was super convenient and could track it the entire time! I dropped it off on a Saturday and it was picked up first thing Monday morning and arrived in Quebec 2 days later. Amazing Job! Will definitely use them again!

Morning Word with Pastor T

June 30, 2023 Source: Trustpilot.com

I like the price

I like the price. On time shipping and tracking services.

Shardae Lindsey

June 28, 2023 Source: Trustpilot.com

Sendle is the BEST!

Sendle is the BEST for fast, discounted package shipping with tracking included, hands down - business or personal. Shipments usually arrive 2-3 business days from package pickup, overall the time from order to delivery usually takes only 3-4 business days and rarely longer (only twice it took longer than 3 business days and most of the time only took two business days. There rates are the cheapest - cheaper than direct carrier labels and an account is always free, so next time instead of ordering package shipment labels directly through the carrier (unless in special circumstances such as signature required or special insurance needed) it makes the most sense to create a free Sendle account and use Sendle ONLY for those packages.

Linda W

June 22, 2023 Source: Trustpilot.com

I love Sendle!

I love the user interface and the ease with which parcels can be sent! I've recommended Sendle to friends with small businesses.

Jean

June 2, 2023 Source: Trustpilot.com

easy enough process to understand

easy enough process to understand. first package delivered with no problem. will use again.

Tom

June 1, 2023 Source: Trustpilot.com

Amazing service!

Our first package with Sendle was shipped from North Carolina to London, UK. The package arrived in ONE WEEK!! That's absolutely incredible!!

Emerald Coast Tea Company

May 26, 2023 Source: Trustpilot.com

Works & Works Well

Best price. Excellent customer service. Everything works and works well...

Michelle Shelton

May 26, 2023 Source: Trustpilot.com

Ship with sendle and save time,money.at your own convenience from home.

Sendle shipping is very convenient it's very easy to navigate with the website, its cheaper than any other shipping company, its fast shipping and I dont even have to leave my home to continue to work and send out orders .thanks sendle I love your business. Yes I recommend 100%

Mary Fonda

May 21, 2023 Source: Trustpilot.com

user friendly site and prices prices…

user friendly site and prices prices prices