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1. Updates are quite frequent, and it's very reliable.
2. Syncing contacts and mails is super easy and fluid with microsoft outlook.
3. Very customizable, the look and feel can be customized to your likes.
1. It's an online application and if you want a application that works locally, then this might not not hold well for you.
2. Customer support is okay at best.
3. There is a learning curve to it, but it's worth the time spent!
Used this in an internal software production to give it the ability to sync across multiple computers and other devices over the internet. Hence, this helped in keeping those devices in sync. It was mostly useful in solving our business scheduling problems.