Sassafras AllSight Reviews

The speed of getting an answer to a question from any member of their team.

I have not found anything I dislike about Sassafras AllSight.

We have used this product for some time now at a limited capacity but have recently started using it more for various other features such as inventory, loaner tracking, mapping, etc.

The most helpful thing about AllSighThe most helpful thing about AllSight is the ease with which we can accomplish a variety of tasks, from hardware/software inventory management, setting up a checkout module, mapping areas, exporting data, running reports, etc... And of course the customer service. The Sassafras team has been terrific in having one on one meetings with us to teach the functionality, answer all questions, troubleshoot possible bugs and provide requested functionality.

For downsides, I guess I would say that based on what one is trying to do, they must switch between the web interface and Key Configure (i.e. some of the functions, settings and report styles will need to be run in one interface over the other). That said, the organization seems to take customers' input to heart and updates the software often.

If you have software/hardware management needs, the software and customer service are second to none. I highly recommend giving it a try.

We decided that one of our top priorities was to establish a solid hardware inventory management system. So thus far our focus has primarily centered around importing all of the computers/peripheral devices, along with their asset IDs, locations, etc... This has already been a great help in determining when warranties will be expiring to assist with our computer refresh protocol. Moreover, we plan to use the software for laptop checkouts, managing software licenses, and helping students see which computers are available in common areas.

I like all the features the system brings to manage our assets easily.

I believe all the features of sassafras allsight do not give any reason to dislike the product.

Sassafras

Sassafras Allsight is an excellent hardware/software/asset management system, my favorite thing about it is the constant innovation/expansion of features.

I really don't have anything negative to say about the product, any issues we've had with it were due to our user errors.

Allsight allows us to keep tabs on our hardware and software usage, as well as track purchases/lifecycles.

The support staff here are phenomenal. Any time I've need help, with something minor or something big, they've been quick, professional and friendly.

Nothing. Seriously, we have no problems with the product or support.

Some software vendors provide us with a KeyServer license file for concurrent software use, we have been able to create policies for doing this ourselves, and this gives us excellent data for software usage on College-owned computers even if we are not managing licenses with the KeyServer.

The Sassafrass Support Team is by far the best support group I've ever worked with in over 40 years of IT support. Every single question has been answered both expertly and professionally. Given the complexity of this product's work, there are many different options and ways of doing things. The Sassafrass Support team is always willing to help folks use their AllSight product in the way that is best for their customer's needs.

The AllSight product is a comprehensive inventory management tool. While some customers may have initially purchased AllSight for its ability to inventory and control software assets, AllSight has also become a valuable tool in looking at hardware assets.

The ability to run reports and get the information regarding usage and maps. It also has the capability to import custom registry settings.

There has been some bugs in older versions but they are now fixed in 7.9.

Nothing for us.

Good financial value in comparison to its main competitor. Feature-rich and flexible solution. Excellent ongoing support and assistance provided by the vendor. The agent on PCs is lightweight with no discernable performance impact.

The admin tools are a little complex and "clunky". For example, admin features are split between a windows app and a web interface.

Providing critical usage statistics for decision-making around hardware/software/room requirements. Provides students with a valuable map of available PCs. Important for IT support to monitor/report PC fleet configuration and status (including proactive identification of dead PCs that require repair). Very valuable product for computer lab monitoring and reporting.

Sassafras is the Cadillac of an ITAM - it provides an incredible amount of information that no other product rivals. While there is a learning curve to get the most robust data, in the end, you have more data than you could ever ask for. Best of all, it is stored on a locally hosted server, so integrations with other tools is easy. And their support is the best I have ever worked with across dozens of vendors. No vendor comes close to being as knowledgeable and responsive.

It requires a decent amount of training to use all of the features. It takes time to integrate with systems (purchasing, etc.). But, with patience, you end up with a great product. Their training is amazing though, and they have the best documentation in the business.

Sassafras gives us both hardware and software inventory and comprehensive data on software usage. This usage data is by endpoint and software package - down to minor versions should you have many. This product quickly helps you understand if you are under or over-provisioned for licenses. Integrations with Intune and Amazon App Stream, as well as Jamf, make this even better for the above.

There isn't one thing about this software I can point to and say that's why we use it. The whole package is magic. It does what we need and we've only scratched the surface of it.

I need to spend more time with the software part of it. That's where our hang-ups come from. I think we have the hardware protion down but we need to focus more on software products.

We couldn't get our act together with inventory. We used everything from apps to spreadsheets and just couldn't get a handle on it. Sassafras changed that. Now our help desk is using it and pulling reports from it. Leases go back on time now.