roomMaster Reviews

What do you like best about roommaster?We switched to roommaster for the hotel management software functionality. The AI concierge was turned on almost as an afterthought and it's become one of the features our team talks about most. Guests engage with it, it handles FAQs reliably, and it has reduced routine front desk calls noticeably. The team is clearly shipping new features regularly too the product has improved visibly in the months since we signed up.What do you dislike about roommaster?Setup of one niche OTA connection needed a bit of extra support. Small thing, team sorted it quickly.What problems is roommaster solving and how is that benefiting you?RoomMaster is helping solve key operational challenges around OTA connectivity, room inventory management, and reducing manual work. It makes it easier to keep rates and availability synchronized across channels, minimize errors, and manage bookings more efficiently. When a connection issue comes up, the support team also helps resolve it quickly, reducing disruption to daily operations.

What do you like best about roommaster?We've been through two other hotel software platforms before landing on roommaster and this is the right one. Everything is properly integrated channel distribution, direct bookings, housekeeping, revenue management so the whole operation runs from one place. The onboarding team was organised and got our staff trained quickly. Our housekeeping team particularly love the mobile view; room status updates in real time without anyone calling the front desk. That's saved time every single day. Support team has been great whenever we've had questions.What do you dislike about roommaster?Nothing that comes to mind. We've been happy across the board.What problems is roommaster solving and how is that benefiting you?roommaster helps us streamline our operational processes and reduce manual coordination. Having our information and workflows more centralized makes things easier for the team to manage.

What do you like best about roommaster?The AI revenue management recommendations in roommaster have been consistently good. RevPAR has improved. Pricing admin time has dropped significantly. Good hotel software.What do you dislike about roommaster?Nothing I’d flag. The platform has worked well for our needs overall. If anything, some features could be a little more intuitive at first, but once the team gets familiar with the system, it’s straightforward to use.What problems is roommaster solving and how is that benefiting you?I use roommaster to manage hotel operations, reducing booking errors and avoiding double reservations. It efficiently tracks room availability and organizes guest information, streamlining front desk tasks and daily operations.

What do you like best about roommaster?What I like most is how easy it is to get a clear overview of room availability and occupancy at a glance. The interface is clean, organized, and makes it simple for our team to quickly find the information we need.What do you dislike about roommaster?The initial setup and learning curve can take some time, especially for new team members. However, once you get familiar with the system, it becomes much easier to navigate and use efficiently.What problems is roommaster solving and how is that benefiting you?roommaster helps us manage room availability, occupancy, and guest information in one place. It gives our team a clearer overview of the rooms, reduces the need for manual tracking, and makes daily room management more organized and efficient.

What do you like best about roommaster?Roommaster has made managing our hotel's daily operations much more efficient. The reservation system is easy to use, guest information is well organized, and the front desk can quickly handle check-ins and check-outs. The reporting features also help us monitor occupancy, revenue, and performance without spending hours compiling data manually.What do you dislike about roommaster?The software is reliable, but the interface could be refreshed to provide a more modern look. Some advanced features require a little time to learn, but once our staff became familiar with them, they were easy to use.What problems is roommaster solving and how is that benefiting you?Roommaster has helped us centralize reservations, guest profiles, billing, and operational reporting into one platform. This has reduced manual errors, improved communication between departments, and allowed our team to serve guests more efficiently. Overall, it has saved time, increased productivity, and made day-to-day hotel management much smoother.

What do you like best about roommaster?I use RoomMaster as my main hotel management software because it helps keep everything organized and reduces booking errors, making daily operations run smoothly. I like that everything is in place; it makes managing tasks easier and saves a lot of time. Another feature I appreciate is the reporting, as it provides a clear view of bookings and performance, allowing me to make better decisions without needing extra software. The reporting in RoomMaster is simple and clear, and I mainly use occupancy and revenue reports to track performance. The initial setup was fairly easy, and the onboarding team was helpful, which made the process feel smooth. I am extremely likely to recommend RoomMaster to a friend or colleague.What do you dislike about roommaster?Nothing muchWhat problems is roommaster solving and how is that benefiting you?I use roommaster to handle bookings and daily operations, keeping everything organized and reducing booking errors. It simplifies task management, saves time, and provides clear reports on occupancy and revenue for better decision-making.

What do you like best about roommaster?I like that RoomMaster keeps everything in one place, making it easy to manage bookings, guests, and billing quickly and efficiently. It saves time, reduces mistakes, and makes hotel operations smoother, helping me stay organized and provide better guest service. The initial setup was straightforward and easy to get started.What do you dislike about roommaster?One area that could be improved is the user interface. It can feel a bit cluttered at times, making some tasks slower to navigate. Simplifying the interface, reducing clutter, and making key functions easier to access would help.What problems is roommaster solving and how is that benefiting you?I use roommaster to manage hotel operations like reservations, check-ins, billings, and guest information all in one place, making everything faster and more organized. It solves issues like managing multiple bookings, reducing errors, and keeps operations organized, saving time and improving efficiency.

What do you like best about roommaster?What I appreciate most about Roommaster is the efficiency of the check-in process. It is quick and everything is clear and straightforward, so checking someone in never takes long. The entire software is straightforward and easy to navigate. When I was training for this position, it only took me 2 days to understand the system.What do you dislike about roommaster?The one thing I dislike about roommaster is that employees are unable to generate an Electronic Processing Report for dates older than a week. It would be much more helpful if staff could access and generate these reports from several months back. I also wish the 'Help' section was organized a little better, trying to find certain actions in the Help menu can be frustrating.What problems is roommaster solving and how is that benefiting you?I appreciate how Roommaster displays which guests are eligible for room upgrades, making it easier to maximize hotel occupancy without the hassle of manually rearranging room assignments. Additionally, the integrated 'WaitList' feature streamlines the process of keeping track of guest names, phone numbers, and special requests, making overall management much more straightforward.

What do you like best about roommaster?RoomMaster is user-friendly and reliable, and their support team is one of the best I’ve dealt with. They respond quickly, explain things clearly, and resolve any issues in no time. It’s a great choice for hospitality businesses wanting a balance of features, ease of use, and great support.What do you dislike about roommaster?Takes a little time to learn all the features at first, but the support team makes it easy to get up to speed.What problems is roommaster solving and how is that benefiting you?RoomMaster keeps bookings and payments organized, saving us time. Support is quick and helpful, so everything runs smoothly.