Reward Gateway Reviews

User Rating

4/5 (Based on 545 Ratings)

Rating Distribution

Excellent
71%
Very Good
4.2%
Average
1.1%
Poor
2.9%
Terrible
20.7%

User Sentiments

Wide Variety of Discounts, Ease of Use, Employee Recognition, Quick Reward Redemption

Poor Customer Service, Issues with Gift Card Usage, Lack of Retailer Stock Availability, Unreliable Cashback System

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Review Summary

Overall, users appreciate the comprehensive features and user-friendly interface of the software. They find it effective for managing incentives, rewards, and recognition programs. The platform's ability to customize rewards and create a sense of community among employees is also praised. However, certain users have reported occasional technical issues and a need for improved customer support responsiveness. Additionally, some users suggest that the software could benefit from more comprehensive reporting and analytics capabilities.

Pros

Streamlines recognition and rewards processes, simplifying employee recognition programs.
Offers various reward options, including gift cards, merchandise, experiences, and donations to charities.
Provides a userfriendly interface and mobile app for easy access and engagement.
Integrates with HR systems and platforms for seamless employee data synchronization.

Cons

May require customization for specific organizational needs, leading to additional implementation costs.
Limited reporting and analytics capabilities for indepth insights into reward program performance.
Potential for additional fees associated with certain reward options or integrations.
Limited customization options for the user interface and branding, affecting the platform's overall look and feel.

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Reviews

caroline

January 28, 2026 Source: Trustpilot.com

Great customer experience

We have worked with Reward Gateway for 6 years. We find them innovative, forward thinking, and they give us a great customer experience. Our colleagues enjoy the discounts that the site offer, but our recognition and e-cards processes really add to our employee experience

Vinay

January 27, 2026 Source: Trustpilot.com

Great site for discounts and cashback.

Great site for discounts and cashback.
Customer service is very good. Helped me resolve an issue quickly.

KL

January 27, 2026 Source: Trustpilot.com

Great employee rewards scheme

Reward Gateway is a great way for employees to save money, from cashback to discounts on prepaid cards.

Rosselin Julien

January 23, 2026 Source: Trustpilot.com

Problem with my gift card

Had problem with my gift card , contacted the team they resolved it very quick

zhe wang

January 23, 2026 Source: Trustpilot.com

Excellent customer service

Big thank you to the lady I spoke to over the phone and Spas who email me to give me the update soon after New year. They are incredible people. I am overwhelmed by the support you provided. It's much better than I expected, especially I felt you care about me. The whole experience exceeded my expectations

Anna Burns

January 22, 2026 Source: Trustpilot.com

Perfect for our needs with incredible client manager support

Our RGER platform has transformed how our colleagues feel recognised and valued. Engagement has exceeded expectations, supported by highly visible leadership advocacy and an outstanding Client Success Manager whose proactive, insight led approach has delivered exceptional results from day one - shout out to Robin, Phil and Mieke!

James

January 22, 2026 Source: Trustpilot.com

Benefits and Recognition in one place

We have been able to bring our Benefits, Reward and Recognition into one easy to use platform for colleagues. Engagement has hugely increased since moving to RG and the client team regularly meet with us and make suggestions to keep things fresh.

Elle Wylie

January 22, 2026 Source: Trustpilot.com

Great Experience

I've always had a great experience with RG and anyone who works there that I have interacted with. I've always found everyone to be very helpful and professional, with a great deal of knowledge and willingness to help.

Lloyd Smart

January 20, 2026 Source: Trustpilot.com

Quick to resolve issues

Whenever I've had issues with vouchers or gift cards, Reward Gateway helpdesk have always been quick to respond and very helpful.

Alex

January 20, 2026 Source: Trustpilot.com

Great platform for peer to peer…

Great platform for peer to peer recognition

Reward Gateway Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Reward Gateway?

Review Summary

Pros

Cons

caroline

Vinay

KL

Rosselin Julien

zhe wang

Anna Burns

James

Elle Wylie

Lloyd Smart

Alex

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