Relay Reviews

The tool is flexible and powerful, allowing us to extend workflows in a lot of different directions. The team and support is great - they listen to our needs and help solve our problems quickly.

Best of all is the user-friendliness. Our team is lean. Relay is intuitive and allows all members of our team to build powerful automations so they can do more with less. Before Relay, we used Zapier which was good, but not nearly as easy, which prevented it from being rolled out broadly.

As the company grows more sophisticated, I think they will need to keep a close eye on user-friendliness, so that the product doesn't become unintuitive over time.

Automating repeatable processes, ensuring they are done more efficiently and accurately.

I recently had the pleasure of experiencing top-notch support and lightning-fast feature integration from Relay, and I'm thrilled to share my fantastic experience.

Switching from another automation platform, I turned to Relay based on recommendations from a Reddit thread. My initial concerns were quickly addressed when I reached out to their support team for assistance in replicating a complex workflow that I was accustomed to in my previous tool, Zapier.

Thijs van As, a Relay team member, responded promptly and demonstrated unparalleled dedication to solving my challenges. While Relay didn't have a direct trigger for what I needed, Thijs provided me with a creative alternative approach that not only addressed my needs but also exceeded my expectations. He walked me through the process step by step, ensuring that I was comfortable with the adjustments.

Relay's commitment to their users was evident throughout the interaction. Audrey, another team member, joined the conversation and proactively offered to enhance the platform's capabilities to better suit my needs. The support I received extended beyond simple troubleshooting – it was a collaborative effort to ensure my success.

Even though my requirements were unique and involved legacy APIs, Relay didn't shy away from the challenge. Audrey took the initiative to explore alternatives, and the Relay team collectively brainstormed solutions to seamlessly bridge the gap in my workflow.

What truly stood out was Relay's exceptional speed in integrating the missing features. Audrey's timely response and the subsequent updates they provided demonstrated their commitment to improving their platform for users like me.

Throughout our interactions, Relay displayed a genuine interest in understanding my use case, suggesting efficient workarounds, and incorporating my feedback into their future plans. Their dedication to user satisfaction is remarkable and sets them apart in a crowded market.

I'm excited to have found Relay as a cost-effective and efficient alternative to my previous automation tool. Their rapid feature integration and exceptional support have earned my loyalty. I'm more than happy to endorse Relay, and I look forward to a long and successful partnership with them.

Thank you, Relay, for your exceptional service and commitment to continuous improvement. You have a satisfied customer and advocate in me!

Paul Barnes

CEO Overe.io

Honestly, there are no downsides - I feel I have gained a few engineers on my team through this partnership and great technology!

Relay.app is solving the problem of complex workflow automation between proprietary software, CRMs , Chat and email delivery. This benefits me by saving time, reducing manual efforts, and enabling efficient communication between different software tools.