Referral SaaSquatch Reviews

I love using Saasquatch to manage our customer referral payouts/program. The reward options are diverse and easy to update/change on the fly. You get great insight into the customer's referral status when viewing their profile as well as the customer they referred. This has been a game changer for our Customer Support team to easily resolve customer inquiries. This platform is frequently used and will soon be fully integrated with our new CRM.

There are a lot of features that we do not currently utilize that I am hoping we will start reviewing soon! There isn't isn't much negative feedback that I can give at this time.

We are currently using Saasquatch to manage our referral program for our word-of-mouth referrals.

Ease of Use. Ease of Implementation. ease of intergration

There are no complaints at this time Sasquatch has worked perfectly

It's great for storing information and providing real time actions

Responsive team, best-in-class for referral program options

Cost could be cheaper, but it still makes sense to use vs. making in-house

Made it so we don't have to build an in-house solution

SaaSquatch is very user-friendly and easy to set up. The implementation was smooth, and we have not had any issues with the program at all.

I can't think of anything that I can say I particularly dislike about SaaSquatch. I even like the name.

We needed a clean and easy way for our customers to refer each other and this has successful achieved that.

This was a no brainer for our team to implement. We have many robust and successful referral programs for our array of customers and we needed something that could handle processing and managing the rewards and communications.

We do have to work with our CSM and support to when would like to kick off something new. They are super helpful and always provide timely support but this program does require initial training.

We had to process everything on our own before implementing Saasquatch. We had good old fashion spreadsheets and had monthly reminders to make sure we kept our referral program running smoothly.

Ease of referral automation, workflow building.

Program is growing really well and will be a great program as they grow the product stack.

I have not used any other competitors.

We lost our CSM and haven't had a dedicated check up. Product and workflow adoption needs to be shown to customers that way we can use the program a bit more effectively

Referral payouts from existing clients.

Easy to pay clients that refer clients to us, allows for easy manual payouts and tracking.

Saasquatch makes it easy to locate and research our customers. Tracking customer referrals has become so much easier and the amount of information we can serve back to our customers is invaluable. I also love the ability to manually issue a reward to our customers when the occasion arises.

While searching for customers in the participant tab it takes quite a long time to load after initiating the search. I would love to see the search function sped up a couple of seconds to make the process of researching our customers more efficient.

Saasquatch is currently running our refer-a-friend program and managing the payouts for referring new customers. It has replaced a home grown tracking system and given us and our customers much more information.

Their API is straightforward and simple to understand. I built a custom integration with Referral SaaSquatch and it was a fantastic experience because their devs were able to jump in and show exactly what was needed to get it up and running in our rushed timeline.

I wish they gave me a sweatshirt because that logo is 👌🏼

What problems are you solving with the product? What benefits have you realized?

Their service is exceptional, and I love how simple it was to get the referral program up and running.

Nothing. Feature feedback: It would be great if we could integrate Referral Saasquatch with our NPS app Satismeter so that people could act on their feedback right away.

What problems are you solving with the product? What benefits have you realized?

The platform allowed us to build the first and the only needed referral program. The level of customization and branding capabilities was the right fit for an enterprise that serves small businesses.

The best part is the ease of use for referrers.

Can't think of a gap that can't be covered by support or internal workaround.

Reducing the cost of a lead