RecTrac Reviews

I have been thru numerous updates and versions of rectrac and they continue to improve and help for the betterment of the customer experiance. It blows the competitors out of the water in being able to do so much.

Sometimes it can be combersome with too much to do and is hard to onboard new staff who have no familiarity with it. Updated initial training guides online would be helpful

registration, reservations and memberships are all helpful as they can all be done in once place as are our tee times

The RecTrac software is very user-friendly. The software is adaptable based on the user's specific requirements. The support system offered is also beneficial and easy to access. They also do a great job trying to educate their users and enhance their software when they can.

RecTrac settings are like a double-edged sword. There are so many features and different things users can change. However, it's easy to get lost if you do not know the specific material or module; this is why the support system is so helpful.

RecTrac is our POS system and a great way to get accurate revenue reports. RecTrac also helps track retention.

Their support response time is usually outstanding. Typically very helpful and friendly, above and beyond when trying to solve issues.

Sometimes the system is not as intuitive as it seems it should be.

Online registration has increased significantly. There are many services we can offer via web vs in person.

We love how they have updated, adapted and improved to meet the growing needs of the recreation community.

As with all software, there is a constant need for updates. Some have been easy, and others have been more difficult.

The program has made registering much easier for our programs. We had a new 'experience' this past winter, and with support's help, we made registering and reserving much easier for our customers.

RecTrac Customer service is fantastic. They are very helpful and easy to understand.

Since we had 10.3 for over 10 years, Sometimes we have trouble with the new3.1

We had a problem tracking season pass play so we can see how many times each golfer played this year.

I like the accessibility of help and support best.

The downside to RecTrac is that it can take some time to learn and understand.

RecTrac is working to become more intuitive and help us support our customers more effectively.

I like the ability to schedule reports to run based on specific criteria and send it to the people that need them in a timely manner. We have our memberships expire on a specific date, other recreation software doesn't have that flexibility. We also bill monthly for our lockers, which is another feature that other rec softwares don't offer. Additionally, the ability to reserve rental items for future rentals works better than the workarounds offered by others.

I wish that the event calendar had a better interface and was more user-friendly for our patrons

We have benefitted from the ability to connect the online shopping cart to our organization's identity management system to make online purchases a seamless process

We upgraded from VT Systems 10.2 to the new cloud based software. The new software allows participants to create their own account and register for programs. The training technically support is there when needed.

We haven't experienced anything missing from this software.

The cloud based software is easier to use.

The It support addresses any issues we are experiencing.

It is a very versatile software. It has many modules that suit our business needs and the ability to report and link fees and criteria accordingly streamlines our processes. I also like that there is an option for us to host our own servers or use VSI's servers. The ability to have it hosted on-prem means that we can keep a better handle on version control and handle updates on our schedule.

Because it is so flexible and versatile, it can also add complexity and unintended results. No software is perfect and there are always bugs and issues that take time to resolve.

Change is sometimes slow in organizations, but the flexiblity that the software provides allows us to re-evaluate how we are executing policies and is allowing us to the opportunity to change them for more modern and streamline processes. Online cancelation with different criteria, recurring billing options, installment billing, etc. are all things that we are looking to execute in the near future.

RecTrac has been very reliable software: stable, updates install without issues, timely updates, and patches. Tech support has been TOP NOTCH: quick responses, knowledgeable staff, newbies learn quickly & contact next level when needed, all follow issues through to resolution or escalation to development - just the best people. Continually expanding self-support/self-education resources.

Note: I've been administering RecTrac for about five years.

The knowledge base articles could be tagged by software version.

Parks & Recreation uses it for POS, financial - pretty much everything.