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Prospect CRM Reviews

User Rating

3.7/5 (Based on 99 Ratings)

Rating Distribution

  • Excellent

    62.6%
  • Very Good

    7.1%
  • Average

    0%
  • Poor

    1%
  • Terrible

    29.3%

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Reviews
HW

Hannah White

January 5, 2026 Source: Trustpilot.com
Great Help From Staff on Chat Helpline / Customer Service
I have had a great experience with Prospect365, it has a very visual dashboard which is great. I have had to use their chats to help me troubleshoot and found it to be so helpful. I had a particularly great experience with Afina, who walked me through some processes I hadn't done before. Couldnt have figured it out without her. Cheers team!
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R

Ross

December 18, 2025 Source: Trustpilot.com
Great experience with Bogdan for our…
Great experience with Bogdan for our onboarding. Very excited to use this software moving forward.
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CC

Charlie Cutting

December 17, 2025 Source: Trustpilot.com
Matilda trained the team excellently
Matilda trained the team excellently, very well prepped and answered questions well.
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TL

Tungsten & Tool Ltd

December 5, 2025 Source: Trustpilot.com
Matthew was very helpful
Matthew was very helpful in sorting out changes to our contract
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L

Liz

December 5, 2025 Source: Trustpilot.com
Matilda
Matilda has been extremely helpful and patient during our quite lengthy transition from our bespoke CRM to Prospect. The process has not been without its challenges however having Matilda available to help us has been invaluable.
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N

Nicky

December 4, 2025 Source: Trustpilot.com
Matthew
Matthew was so fun and kind to talk to when we had an issue arise. Helped come to a positive outcome in one conversation. Loved his customer service.
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RP

Rick Parsons

December 3, 2025 Source: Trustpilot.com
Going Live with any CRM is a challenge…
Going Live with any CRM is a challenge - Matilda made that challenge as pain free as she could at every step. Proactive, Flexible, Knowledgeable and such a Professional Talent!

A Message To Prospect - Work hard to keep Matilda on your team!
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E

Ewan

November 26, 2025 Source: Trustpilot.com
Smooth Service!
Bogdan Spartar was very helpful. Always quick to book in next sessions and proactive in helping our team with any queries.
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JA

Joanne Ainsworth

November 25, 2025 Source: Trustpilot.com
Excellent onboarding support from Matilda
We’ve just completed our onboarding with Prospect CRM and I’ve been really pleased with the whole experience. Matilda guided us through every stage and made the process straightforward from the start. She was knowledgeable, patient and always ready to help with any questions we had. Nothing felt rushed and she took the time to explain how each part of the system would work for our setup.

The support has been excellent and we feel confident using the CRM thanks to the time she put in. A very smooth onboarding experience and great service overall.
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LF

Laura Filer

November 25, 2025 Source: Trustpilot.com
Excellent Support from Matilda
Matilda has been a huge support in us moving over to Prospect. Her knowledge and expertise has been paramount in us being able to set up our sales workflow and reporting so that we can move over CRM over to Prospect. Matilda has been on hand throughout this process, her training has been insightful ad easy to implement. I can thank her enough.
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