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Prophet CRM Reviews

User Rating

4.3/5 (Based on 289 Ratings)

Rating Distribution

  • Excellent

    52.2%
  • Very Good

    35.3%
  • Average

    7.3%
  • Poor

    1.4%
  • Terrible

    3.8%

Do You Use Prophet CRM?

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Review Summary

Prophet CRM receives generally positive reviews, with users praising its seamless integration with Outlook, ease of use, and helpful customer support. Users appreciate the platform’s ability to track sales opportunities, organize customer data, and automate tasks. However, some users find the reporting features confusing and wish for improved mobile app functionality, particularly for iOS devices. A few expressed concerns about occasional system crashes and slow loading times. Overall, Prophet CRM appears to be a solid choice for businesses seeking a user-friendly and comprehensive CRM solution that integrates well with Outlook.

Pros

  • Prophet CRM integrates seamlessly with Outlook for easy access and efficiency.
  • It provides comprehensive customer management capabilities, including contact tracking, opportunity management, and task management.
  • Prophet CRM offers excellent customer support, with prompt and knowledgeable responses to user inquiries.

Cons

  • The mobile app may have limited functionality or compatibility issues, especially with Apple products.
  • Some users have reported slow loading times or occasional crashes, which can impact productivity.
  • The reporting features may not be as intuitive or customizable as other CRM software.

AI-Generated from the text of User Reviews

Reviews
SG

Somya G

November 29, 2023 Source: G2crowd.com
"Prophet CRM: Navigating Business Relationships with Precision"

What do you like best about Prophet CRM?

Prophet CRM's seamless integration and user-friendly interface make managing customer relationships a breeze, fostering efficiency and enhancing the overall user experience.

What do you dislike about Prophet CRM?

Prophet CRM is robust, yet the learning curve for its advanced features may be steep for some users, posing a potential challenge in maximizing its full potential.

What problems is Prophet CRM solving and how is that benefiting you?

Prophet CRM streamlines communication, organizes client data, and facilitates collaboration, addressing the challenges of relationship management. This translates into improved client engagement, streamlined workflows, and overall enhanced business productivity

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DB

Derrick B

August 3, 2023 Source: G2crowd.com
"Prophet CRM (G2)"

What do you like best about Prophet CRM?

Accessing information on accounts and entering new accounts have proven to be simpler than Sales Force. Prophet is better than Sales Force because its for me.

What do you dislike about Prophet CRM?

If all emails sent to clients were captured in Prophet CRM my days would be easier. Currently only the group emails are seen by the field reps in Prophet.

What problems is Prophet CRM solving and how is that benefiting you?

Capturing basic information for my pipeline, contacts and prospects in one place allowing for greater productivity.

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AU

Anonymous User

August 3, 2023 Source: G2crowd.com
"Prophet CRM for Every User!"

What do you like best about Prophet CRM?

I like how easy Prophet CRM is to use! You can enter, edit, or view customers and orders with ease. And if you ever have any problems, their support team is exceptional!

What do you dislike about Prophet CRM?

My only qualm with Prophet CRM is that when I log onto Outlook it sometimes doesn't load the Prophet CRM automatically, and I have to manually connect it. Also, I have had problems in the past with syncing contacts to my phone from my computer.

What problems is Prophet CRM solving and how is that benefiting you?

The biggest issues Prophet CRM is solving is that it is helps keep all our customers and their orders organized. I also like how easy it is to impute a new customer or order.

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AU

Anonymous User

May 17, 2023 Source: G2crowd.com
"Avidian Prophet CRM: Outstanding Sales Tool in the Trenches"

What do you like best about Prophet CRM?

Prophet helps us reduce the time and energy necessary to feed the sales funnel tracking "beast." It keeps everyone happy with its reporting and forecasting functions.

What do you dislike about Prophet CRM?

Like any other tool, you need to use to be effective. Like the old saying goes, "If it's not in Prophet, it didn't happen!"

Wish we were able to make address changes, etc, from the global screen instead of having to burrow into the root.

What problems is Prophet CRM solving and how is that benefiting you?

Forecasting and reporting are simplified across all levels of the organization. Everyone can see what is going on in the sales day-to-day.

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RH

Rob H

May 9, 2023 Source: G2crowd.com
"Cost effective CRM for SMB"

What do you like best about Prophet CRM?

Being based on MSOffice Outlook which is the system i have used for 25+ years, makes Prophet extremely easy to learn and use.

Training support is excellant and further support is always just a call away.

What do you dislike about Prophet CRM?

Have not had issues with Prophet once I understood that having a second outlook window up made additions and searches much easier. Just need to remember to refresh both windows regularly

What problems is Prophet CRM solving and how is that benefiting you?

We have a small potential custome base of companies, however each company has a 1000+ employees. Being able to consolidate and find releveant emails by company and by individual saves me time and alleviates a lot of frustration

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AU

Anonymous User

May 5, 2023 Source: G2crowd.com
"Longtime user"

What do you like best about Prophet CRM?

easy to use within Microsoft Outlook as it works with my existing contacts

What do you dislike about Prophet CRM?

OnDemand product depends on a fast internet connection. The Mobile app is pretty functional

What problems is Prophet CRM solving and how is that benefiting you?

staying in regular contact with me base and tracking projects

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CR

Carlos R

November 1, 2022 Source: G2crowd.com
"User Friendly"

What do you like best about Prophet CRM?

You can have a customized view to what you want to see, and remove what you do not need to see.

What do you dislike about Prophet CRM?

You cannot chose which screen the opportunities pops up without closing the entire outlook software appropriately

What problems is Prophet CRM solving and how is that benefiting you?

It's a CRM that allows tracking by anything you need it to.

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AU

Anonymous User

November 1, 2022 Source: G2crowd.com
"Great Product for Great Companies"

What do you like best about Prophet CRM?

The ease of using the Prophet system and being able to conduct business with our customers in addition to locating pertinent information when needed.

What do you dislike about Prophet CRM?

We haven't had any noticeable issues. So far so good.

What problems is Prophet CRM solving and how is that benefiting you?

It helps us with locating information we need for jobs in addition to being a one-stop shop for us when we need to seek out information.

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DS

Dean S

November 1, 2022 Source: G2crowd.com
"The application is very user friendly and powerful. The Tech Support is second to none!"

What do you like best about Prophet CRM?

The ability to store and manage all of our contacts in one, easy to use application. The reporting and lead tracking features are very helpful as well. The interface is very intuitive.

What do you dislike about Prophet CRM?

Sometimes the application can take a bit long to start up.

What problems is Prophet CRM solving and how is that benefiting you?

Our need to track and manage all of our current clients and propsects.

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AU

Anonymous User

November 1, 2022 Source: G2crowd.com
"Prophet makes it simple to log my bids and keep track of all the data involved."

What do you like best about Prophet CRM?

I can link emails to my bids and keep track of all the correspondence in one location. It tracks the bids in a way that manages the massive amount of information in one place.

What do you dislike about Prophet CRM?

The only thing I would like to see is the ability to log the time the bid is due as well as the date. Many projects have a specific time that they are due that day, and I need a way to track that.

What problems is Prophet CRM solving and how is that benefiting you?

I have not encountered any issues in utilizing Prophet CRM. The only thing I wish they would add is a way to track the due date time, and everything would be awesome!

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