ProctorU Reviews

I used this to complete my Agile Business Consortium Scrum Product Owner exam sponsored by APMG International. It was what I expected from a proctored exam. I got given rules from APMG (clear desk, walls etc), and it took 5 minutes for my proctor to confirm me. He asked me to show the four walls of the room, and under my desk.

My proctor was polite and effective, he didn't tell me what he was doing on my computer when he remoted which would have been better but I completely understand why they had to do it. For information, he checked my Display settings I assume to see if I had a second monitor and closed my several apps from my system tray.

My only technical gripe is that my MacBook Pro failed the test as it showed not enough memory, but I highly doubt that's accurate.

I ran a deep antivirus before and after downloading the software and found no malware or viruses. If you had to use this for a course, I would recommend logging out of anything sensitive (emails, password managers), possibly creating a new user. Download the extension and the extra .exe they get you to download and delete immediately after the test.

If your learning establishment hasn't given you clear instructions on how to use this, search 'Student Experience: Colleges and Universities' on youtube by ProctorU and it should prepare you.

Literally ticked me off. I was ready, motivated to begin the exam that should have started at 1050. It is now 1226 and I keep getting kicked off because the tech support just “gives up” now I feel completely PO and not even sure if I can even focus on this exam. Worst program ever!

They literally refused to accept a government issued ID of mine. That's so mad it's actually funny. I figured proctors for a government issued exam would at least be knowledgeable on acceptable documents by the government, but alas it is what it is.

This caused me to miss out on all 4 of my LLQP exams and having to reschedule for an in person exam at a much later date.

The proctors are frankly completely unqualified..

They are incompetent and do not know how to do their job!

The proctoru technician did not know how to do her job. She was unknowledgeable about the system, I had to guide her. Also, the software showed the wrong test. She completely ignored the issue and stopped communicating. She didn’t know how to help and the worst of all she kept ignoring the information about the issue. She also wasn’t interested in helping. Then she disconnected. They don’t seem in alignment with ACCA at all, as they are always deflecting the issues.

This is worst page ever!
I was supposed to take my exam at 10 am and it’s 2 pm and they have issue with the server. When si finally got connected they said that I need an external camera if not I cannot do the exam!
Really?!!!!!!!!
Don’t recommend this website.
Never use this website!
Never
Horrible customer service!
They took hours to respond the chat from the website!

Absolutely the worst service I have ever used. The system is so slow and freezes up on every computer i have used. And the customer support is completely useless and they will transfer you over and over again because none of them know what they are doing.

awful customer service, so unhelpful and slow and when they finally connect or answer they are even less helpful than the automated chat bot. all they do is send links to their website or tell you to talk to another administrator (in my case ETS, but ETS would tell me to talk to ProctorU so no one was able to help in any way)

Just spent 3 hours after my scheduled exam trying to get tech support to connect me to a proctor just for the page to fail when loading, then I was told to close the browser and I would reconnect, but when I relaunched it I was met with full disconnection and no way of rejoining the exam because I joined through a link and the issue in the first place was that the "Start Exam" button never showed up in the first place. Apparently the proctors are supposed to allow the button to show up and after a reschedule an hour later it still hasn't shown the "Start Exam" button.

Everytime I have an exam with ProctorU I go through the same bullsh**. It takes atleast an hour to get their 'Guardian Browser' to work, and in doing so my entire computer dies. Last semester I missed my exam because the proctor restarted my computer without permission, and my laptop wouldn't restart. This semester I go through prechecks, I wait in queue for 10 mins and then the browser dies. Try to restart browser and it tells me a session is already in use and disconnects. FIX YOUR SH**, PROCTORU. HOW IS SOMETHING SO WIDELY USED, SO F** sheet?!?!?!