Piktochart Reviews

companies have glitches, and for the first time ever the download feature wasn't working. I reached out for support and Lamita said it was a system error. When I explained I had a deadline to get the creative out, she downloaded and emailed to me. Now THAT IS WHITE GLOVE Customer service.

Alexa helped me a ton

I have been using Piktochart for more than 10 years, and it has consistently been an excellent tool. What I particularly appreciate is how the platform keeps evolving — they continuously improve features and regularly integrate new functionalities. The recent AI features, in particular, are very practical and genuinely useful in day-to-day work.

However, what truly sets Piktochart apart is their outstanding customer service. Whenever something is unclear or goes wrong, their team responds quickly and effectively.

A recent example says it all: I accidentally selected a business environment while I am a solo user, which resulted in an unexpected charge of nearly €700. As soon as I contacted them, they immediately understood it was a mistake and refunded the full amount without any hassle.

That level of trust, understanding, and responsiveness is rare — and it reflects the true quality of the organization.

I had an issue with an assignment recently and the staff at Piktochart identified the issue and totally saved the day. The customer service I received today was genuine and absolutely stellar. Thank you so much!

The Piktochart team is always very responsive to questions, concerns and any issue that you need help on!

Piktochart is an excellent tool to handle various documents resulting in a high value output. Take the required training to understand how the tool works and you'll find that it is one of the best tool in the market for its purpose.

I would like to express my sincere appreciation to the Piktochart Support Team for the excellent assistance I received. They were incredibly responsive, patient, and professional in helping me regain access to my account. The guidance provided was clear, efficient, and made the entire process stress-free. It’s truly reassuring to know that such a supportive and knowledgeable team is behind the platform. Thank you for resolving my issue so promptly!

Piktochart always comes to the party. No matter what the problem, they go above and beyond. They are truly superstars.

The easiest infographic tool out there ! Great support team, and very fast in responses !

Piktochart immediately understood my request and acted fast towards it.