Phreesia Reviews

I use Phreesia for medical paperwork, insurance verification, and patient communication. I appreciate that there are no paper forms and everything is organized smoothly for patient flow. It's great having one place for insurance verification. I like its ease of use, which makes the processes simpler for us. The chat option has significantly improved life for my Medical Assistants, allowing faster communication with patients on the day of their appointments. Also, setting up Phreesia was fairly easy.

Nothing

I use Phreesia for medical paperwork and insurance verification. It eliminates paper forms and organizes patient flow. It provides faster communication with patients on appointment days, improving efficiency for my Medical Assistants.

I appreciate that I can work remotely and still perform my job effectively. I also really value the Security Logs feature, which allows me to access clear records and address any disagreements before they escalate. It's hard to argue with solid data!

Users who may have complained about more changes were fast learners, and are now more productive daily users.

I'm not entirely sure... Whenever our team has had a concern or question, Phressia Support or our account manager has always resolved the issue or offered solutions we hadn't considered. Some of the workflows were a bit tricky to set up at first, but I believe most systems come with their own learning curves.

Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and highly customizable to fit our workflows. The implementation team and ongoing customer support have been exceptional, responsive, knowledgeable, and proactive in helping us optimize every feature. The integration with OncoEMR and other systems has streamlined processes and improved both staff productivity and patient experience.

There’s a slight learning curve for new users, especially when configuring more advanced features or campaigns. Occasionally, updates require brief workflow adjustments or retraining. However, the Phreesia team provides excellent guidance and communication during these transitions, minimizing disruption.

Digital intake and appointment reminders

Phreesia is very knowledgeable in their understanding of how it can integrate with Athena. I appreciate Kanishka's ability to understand TOMAGWA's unique workflows and make adjustments to align Phreesia and Athena. She is amazing to work with. The dashboard is very user friendly. I was also impressed with Phreesia's turnaround time to roll out the implementation phase.

Phreesia University seems scattered. The trainings didn't seem to flow from a start to finish training. I felt the trainings should different elements and it's up to the user to put the pieces in chronological order.

Less paperwork during check in.

I love the ease of the Self scheduling process.

Forms completed by patient do not automatically get sent to Ema (modernizing medicine), so that increases the amount of time and labor our staff experiences.

They have solved the problem of patient self scheduling so it's very beneficial for me, as I am seeing more and more patients.

Phreesaia makes verifying insurance a breeze and our patients love the convience of the system.

Sometimes it doesn't always verify incurances that our patient have.

Currently do not have any issues

Streamline checkin experience for all of our patients and front desk staff. The check in process is very easy to use even for our older and techically challenged patients.

The team was very patient with my office as we are owned by an coorporate office and needed to make some red tape disappear durning the implementation of phreesia, the intergration to our system and staff useage was simple

Phreesia is very customisable for the practice

Customer Support from every department/team is amazing and wonderful to speak with

What stands out most about Phreesia is their commitment to ensuring a successful implementation and providing excellent support. Their robust training resources and upfront time investment made the onboarding process seamless. Additionally, their powerful analytics capabilities allow us to gain valuable insights into performance and business impact, which has been a game-changer for our operations.

Multiple LLCs can be tricky to implement. If all of your locations follow the same logo, branding, names, this is not an issue. We have locations with different business names, logos, and share 1 AMD office key. Phreesia wasn't built for the level of granular customization.

Phreesia is helping us streamline patient intake, improve operational efficiency, and enhance the overall patient experience. By digitizing and automating the check-in process, it reduces administrative burdens for our staff and minimizes errors. The platform also provides powerful analytics that allow us to track performance metrics and identify areas for improvement. This has not only saved time but also enabled us to make data-driven decisions that positively impact both our patients and our business operations.

The overall communication with the team.

I honestly cannot think of anything negative to say.

ability to facilitate a quicker check in process for patients. With a new location opening, we will have roughly 30-40 patients checking in each hour, this process will help the front desk staff and patients tremendously.

.It makes checking E&B's extremely easy and quick

Pictures of ID and Ins cards does not YET integrate to Veradigm but is to soon

Veradigm