PERQ Reviews

User Rating

4.7/5 (Based on 61 Ratings)

Rating Distribution

Excellent
73.8%
Very Good
23%
Average
0%
Poor
1.6%
Terrible
1.6%

User Sentiments

Lead Generation, Ease of Use, Customer Engagement, Detailed Leads

CRM Integration Issues, Inaccurate Values, Lack of Live Updating, Limited Customization

Do You Use PERQ?

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Review Summary

PERQ is a popular trade-in tool that provides valuable customer insights and helps businesses generate qualified leads. Users praise its user-friendliness, ability to gather detailed customer information, and its effectiveness in driving website traffic and sales. However, some users report issues with CRM integration, duplicate leads, and potential over-optimistic trade-in values. Overall, PERQ is a well-regarded tool for those seeking to improve their online customer experience and generate leads, but it’s important to be aware of potential limitations and ensure proper implementation for optimal results.

Pros

Provides detailed information on shopper engagement and intent, making for better first contact with the customer.
Easy platform to use for the customer, offers a blend of helpful information for the merchant and the consumer.
It's easy to use and navigate, our customers enjoy it and it generates a fair amount of leads.

Cons

It doesn't have a live updating system and you have to refresh manualy to see the updates.
The dashboard is a bit overwhelming and needs to be streamlined.
The value shown for heavy trucks is a downside, it doesn't track clearly in Onsite.

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Reviews

Verified User in Automotive

March 26, 2020 Source: G2.com

Love the idea of being able to see how the customer wants to purchase and be contacted

What do you like best about PERQ?

.Information showing how the customer wants to buy

What do you dislike about PERQ?

Downside is value shown for heavy trucks

Recommendations to others considering PERQ?

Be sure that staff knows where to look to find useful info such as a consumers buying time frame

What problems is PERQ solving and how is that benefiting you?

Uptake in leads

Verified User in Furniture

March 25, 2020 Source: G2.com

Great to show attribution & for collecting email addresses.

What do you like best about PERQ?

Great to show attribution & for collecting email addresses.

What do you dislike about PERQ?

Able to see attribution of sales. Able to see what the customer journey is.

Recommendations to others considering PERQ?

Needs more reporting & fine tuning on the notifications for the sales staff. Regardless of if they have something open on their desktop, their phones should still send notifications.

What problems is PERQ solving and how is that benefiting you?

If you're looking to show attribution or implement a CRM, would definitely recommend.

jon m

March 19, 2020 Source: G2.com

The Turning point of 2019

What do you like best about PERQ?

We started with PERQ in September 2019. The goal was to give a better website experience, and to drive more sales from our website. Well I'm here to tell you it did both! Since September we have increased between 10-15% every month since. Managed properly, and with motivated staff to make more money PERQ has become an extremely valuable tool in our tool belt

What do you dislike about PERQ?

There is nothing at this time, we stay in constant contact with Perq to resolve anything needed

What problems is PERQ solving and how is that benefiting you?

None

Taylor D

November 20, 2019 Source: G2.com

Best Decision We Ever Made!

What do you like best about PERQ?

Perq has a great team that is helping us build our customer experience on our website more efficient and memorable.

What do you dislike about PERQ?

The only thing we are not crazy about is the VIP program we are being enforced to use. I do not see this being consistent with our team so I do not believe we should push and market this as much.

Recommendations to others considering PERQ?

I recommend using Perq if you are looking to expand your lead base. If you are looking for potential clients I would recommend adding Perq to your website to keep the customer engaged and on your website long enough to grow interest in your product.

What problems is PERQ solving and how is that benefiting you?

We are in the process of creating a strong working team to be beneficial for our leads for the stores and online.

Katrina M. G

November 15, 2019 Source: G2.com

Measurable Results

What do you like best about PERQ?

Implementation was a breeze and I have had a great relationship with my client success manager since day 1. The product has proven our websites are our top source now that we have a way to engage customers. Bounce rates have improved and leads and tours are up.

What do you dislike about PERQ?

One time I asked them to customize my experiences to allow prospects to be able to translate the product into multiple languages to help engage a larger audience and they couldn’t say yes just yet.

What problems is PERQ solving and how is that benefiting you?

Initially I investigated PERQ because I had an alarming number of web traffic with next to no leads submitted. We saw an increase in leads on all the sites we implemented the experiences.

Tatianna D

November 14, 2019 Source: G2.com

Insightful Experience

What do you like best about PERQ?

Insightful to actually see the traffic coming through our sites- now we can keep track!

What do you dislike about PERQ?

Helps keep track of traffic but hadn't generated as much in the door traffic as I thought it would.

What problems is PERQ solving and how is that benefiting you?

Being able to reach out to potential prospects whereas we couldn't see any of that information without the prospect going to the contact us!

Emily H

February 20, 2019 Source: G2.com

Great Product, Great Team

What do you like best about PERQ?

Perq is a super helpful tool for our leasing agents - allowing them to have more background info about our prospects while offering interactive elements to our site.

What do you dislike about PERQ?

I would say the only downside to PERQ is that it doesn't integrate with our CMS and it can be pricey.

Recommendations to others considering PERQ?

What problems is PERQ solving and how is that benefiting you?

PERQ will bring you more qualified leads with more in-depth info that can help you connect with prospects.

Verified User in Real Estate

February 14, 2019 Source: G2.com

Managing Partner

What do you like best about PERQ?

.Increased traffic to our property, as well as increased public awareness of our brand

What do you dislike about PERQ?

Nothing to report, at this time! !

What problems is PERQ solving and how is that benefiting you?

Increased traffic to our property allows us to raise rents and achieve aggressive budgeted expectations

Meagan S

February 14, 2019 Source: G2.com

Great tool for website engagement with added benefits

What do you like best about PERQ?

I like the technology PERQ is leveraging to engage with people who visit websites in a unique and intuitive way. It creates a better experience for the user which translates into better business for us and better metrics for website engagement as a whole. This product is original and advanced in its objective. It's great!

What do you dislike about PERQ?

There is nothing I dislike so far with this product and the process! Perhaps it would be better if the setup timeframe were shorter, but this is a small complaint and one easily worked around.

What problems is PERQ solving and how is that benefiting you?

We've seen more engagement on our apartment community websites, more submissions from prospects with information to reach out, and more leases captured because of it. Metrics for website engagement have also improved including bounce rate, number of page views, and time spent on the website.

Kendra G

February 13, 2019 Source: G2.com

This is a MUST HAVE for website lead interection in Multi-Family!

What do you like best about PERQ?

I love that it seamlessly asks the prospect what they are looking for and narrows down their search without overwhelming them with pop-ups. We have seen an increase in qualified leads and an increase in leases generated from our website visits.

What do you dislike about PERQ?

I would like the overlay to be able to recognize employee visits such as myself as a property manager so that when we visit our own site we are not considered a prospect view.

Recommendations to others considering PERQ?

I recommend supplying PERQ with the most updated information so that they can best set up your overlay.

What problems is PERQ solving and how is that benefiting you?

I would love to know more about where the prospect currently lives if that could be a question added into the process - knowing where they are now gives us an idea of what they want, if they have leased before, what side of town are they on, etc.

PERQ Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use PERQ?

Review Summary

Pros

Cons

Verified User in Automotive

Verified User in Furniture

jon m

Taylor D

Katrina M. G

Tatianna D

Emily H

Verified User in Real Estate

Meagan S

Kendra G

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