PDX Enterprise Pharmacy System (EPS) Reviews

.Transaction notes and adjudication notes

Automation that eliminates jobs, glitches

Overdue scripts - too long in the waiting bin

Returning to stick with one click keeps life easier, transmitting billing is a lot speedier than PDX

When on hand inventory is out of stock, there are a lot of patients that dont get notified about their out of stock items, and it seems like more work is piled up in seperate places when the volume of work remains the same.. Hard to take a breather because keeping piled up areas is too busy to maintain organized

Using less paper

I love the implementation of the queues in EPS. It solves a lot of problems that older version pharmacy systems lacked.

There could still be improvements made to the checks of the system when filling or reversing prescriptions to prevent things like failed credits or accidental reversals.

EPS makes filling and dispensing prescriptions very easy. The queues system allows for quick problem resolutions.

EPS is a straightforward software system. It's easy for even inexperienced computer people to use. The basics are very straightforward. More of the detailed aspects can be more complicated, but the general aspects are easy.

The rebilling option cannot always be used and if it can't, the process is very time consuming. Otherwise, like I said, the more detailed aspects are not that straightforward. If there is a trouble shooting issue, it is not easily resolved.

The overall process of filling a prescription is sped up with EPS.

user friendly and reduces changes of error. Also I love how you can sign-in with your fingerprint. Easy.

The new update has slowed down the system.

It is the best I have used so far

It takes a while to get the counsels out of the queue since its very slow.

I like how I can actually see a hard copy scanned imagine of the prescription. I also enjoy how there are multiple checks throughout the verification process including when the prescription is in-put, when the drug is chosen, and when the prescription is verified by the pharmacist.

I dislike how I have to use the mouse. It would be easier if I could only stay on the keyboard for quickness.

One-on-one training is helpful, both with cashiers, technicians, pharmacists, as well as the on-call/agency pharmacists who come in from time to time. Because the pharmacist has the only access for many tasks, it's essential that he/she understand how to manage the system.

Efficiency, decreased medication errors.

Evaluating prescriptions and catching errors. Personal face to face contact with clients. Ability to search the system to see on hand quanity. Electronic transfer of prescriptions.

That insurance information is so broad and it's a mind game to figure it out at times.

It provides other locations within the business to locate medications at another local store.

I liked the will call, to figure out what was happening with the patient's prescriptions.

TP EX third party exception: I found it to be confusing. Because even after it says where the script is located, it doesn't tell you where to go next. Instead, it's backing out and there are several more buttons to press!

I can inform the patients that I see their information in the computer and that we are actively working on it. I believe I am ahead until I have to contact a third party and discover that I need another insurance card or the insurance won't pay. In retail, it's not productive.

I like the get next function. I also like the usability between the different windows.

Most things. The billing is awful and it is not continually adaptable.

Get ready for a whole different work style!

Pharmacy's can communicate with others. It''s no match to the.

I like that a prescription goes through different queues. The queue's often very clearly describes where a prescription is in the process at a glance. Having a third party exception queue (i.e. a place to put all the prescription orders that have an insurance issue) and a call queue (whether it be calling the prescriber or the patient). Something I found extremely useful is that you can look up a patient's insurance information (search for patient eligibility). I've found this to be incredibly convenient at times.

For the most part, the system manages to get everything it needs to get done, done. I have yet to see an experienced technician or pharmacist be unable to resolve an issue using EPS - and I think that's saying something. No matter how difficult a system is to use, if it gets the job done, it's only a matter of time before it becomes a powerful tool.

It's rather difficult to get a prescription to a certain part of the workflow if you're not familiar with the software. For example, reversing a prescription to me seems incredibly un-intuitive. I used to work for an independent pharmacy that used Digital RX, which is a less sophisticated system but is easier to use. In that, you can reverse an insurance claim at any point. It's easy to do "test" claims as well. EPS requires you to go through multiple steps by manipulating where the prescription is in the workflow queues. To anyone who's never used the program before, it is nearly impossible to figure this out.