Payhip Reviews

User Rating

3.8/5 (Based on 258 Ratings)

Rating Distribution

Excellent
66.3%
Very Good
4.3%
Average
0.8%
Poor
1.2%
Terrible
27.5%

User Sentiments

Easy to use Interface, Great Customer Service, Affordable Pricing, Seamless Integrations

Account Deletion Issues, Poor Communication from Support, Limited Marketing Features, Occasional Technical Issues

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Review Summary

PayHip reviews are mixed, with some users praising its ease of use, low fees, and responsive customer service, particularly from Catherine and Kim. However, many others report negative experiences including account closures without explanation, lack of support, and payment issues. While PayHip claims to only allow original content and takes action against copyright violations, several users allege their accounts were unfairly shut down, leaving them with no access to their products or earnings. Overall, PayHip seems promising for sellers of original digital products, but its inconsistent customer service and questionable account management practices raise serious concerns.

Pros

Easy to use for beginners, with a simple and intuitive interface.
Offers a free plan with low transaction fees, suitable for startups.
Excellent customer service with prompt and helpful responses.

Cons

Inconsistent customer service, with some users reporting issues getting help.
Account closure and deletion without warning or explanation are frequent complaints.
Lack of transparency regarding account closure reasons and poor communication.

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Reviews

Peter Pitout

January 10, 2026 Source: Trustpilot.com

Brilliant concept and a great…

Brilliant concept and a great responsive team.

Maya

December 31, 2025 Source: Trustpilot.com

I had a pretty specific product tech…

I had a pretty specific product tech question and Kim had kindly helped me. It was a rather complicated set up that I was trying do with my ebook. Kim did some extra digging and found a workaround, and even made a Loom video so I could follow along. Seriously amazing service. Thank you again Kim!

Loud Quiet

December 23, 2025 Source: Trustpilot.com

Thank you Catherine who basically…

Thank you Catherine who basically handheld me through moving from Etsy! I finally have a cutie website that I'm proud of. My checkout looks better now too!

Nico

December 22, 2025 Source: Trustpilot.com

Needed help late night and was helped…

Needed help late night and was helped by Kim. Thanks a lot! Very happy with the service!

Dr. Frantonia

December 18, 2025 Source: Trustpilot.com

Tara T always provides great customer…

Tara T always provides great customer service. She answered my question in a timely manner.

Komal Q Ud-Din

December 18, 2025 Source: Trustpilot.com

They always help out asap

They always help out asap, no matter what. They take their time to explain what's going on. Highly professional. I've had to deal with them twice now and it's worked out well. Thanks

Rhett Calahan

December 16, 2025 Source: Trustpilot.com

Kim went above and beyond and sent me…

Kim went above and beyond and sent me multiple Loom video tutorials to show me how to get a bunch of stuff set up for my Payhip store. I love the support team at Payhip! <3

Owen's Packs Daily

December 16, 2025 Source: Trustpilot.com

I sell online courses on Payhip and…

I sell online courses on Payhip and it's been great. Everything works exactly the way I want it, and I was able to also start selling ebooks and worksheets as a bundle with my course. Glad I don't have to pay insane monthly fees from other platforms anymore. Migrating was a bit of a process, but Payhip support team helped me a lot. Thank you Payhip!

Everly Tate

December 15, 2025 Source: Trustpilot.com

Big shoutout to Lucy for patiently…

Big shoutout to Lucy for patiently answering all of my many many questions. She helped me get Stripe sorted out (I also learnt that Payhip actually offers ApplePay - they don't advertise this publicly!! But you can ask for it via their team). Thank you Payhip, and Lucy especially!

Paul

December 12, 2025 Source: Trustpilot.com

I bought a WordPress plugin from Payhip…

I bought a WordPress plugin from Payhip (WP Optimal State Pro WordPress Plugin)

I was skeptical because I didn't really know anything about Payhip or the plugin developer.

Everything worked out just fine. Payment was quick and easy, and the plugin works great.

100% satisfied.