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Payfactors Reviews

User Rating

4.4/5 (Based on 712 Ratings)

Rating Distribution

  • Excellent

    61.1%
  • Very Good

    27.7%
  • Average

    5.6%
  • Poor

    2.5%
  • Terrible

    3.1%

Do You Use Payfactors?

Write a Review
Reviews
GB

Gage B

May 13, 2026 Source: G2.com
Intuitive and Efficient Platform for Job Pricing
What do you like best about Payfactors?
I like how intuitive Payfactors is; if I'm unsure where something is, I can usually find it where I expect it to be, making the user experience crucial. It saves me time since I don't have to search the entire system to find what I need quickly. There's a lot of data we process when pricing jobs, and being able to filter it down fast to find matches is really nice. It saves a lot of time with job pricing and building out jobs is very quick and efficient. I love the job description manager; it's super easy to copy, paste, and track updates. It has replaced our old method of using Word documents and email exchanges, which is a big improvement. Organizing all our data in one place, easy updating, and the opportunity to attend trainings and courses they offer have all been really helpful.
What do you dislike about Payfactors?
Nothing I can think of, I am excited to keep learning more about the system.
What problems is Payfactors solving and how is that benefiting you?
I use Payfactors for pricing jobs accurately by integrating multiple surveys. The job description manager saves time with easy updates and approvals. It centralizes data, making market comparisons simple. It's intuitive, helping me find information quickly, saving time on job pricing and organizing data.
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VM

Verified User in Manufacturing

May 13, 2026 Source: G2.com
Easy Pricing Projects and Survey Match Comparisons
What do you like best about Payfactors?
.the ability to make pricing projects and compare to survey matches
What do you dislike about Payfactors?
I've tried the chatbot a few times and haven't gotten what I needed
What problems is Payfactors solving and how is that benefiting you?
aligning internal salaries to market salaries and helps us be confident in our numbers
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JC

James C

April 28, 2026 Source: G2.com
Intuitive Pay Structure Management, Awaiting AI Features
What do you like best about Payfactors?
I like its ease of use. It's very intuitive and easy to learn how to do various things. The way it's been designed is definitely geared towards the user. I also like the built-in survey feature that Payfactors provides its customers, and that's proved a valuable resource for us.
What do you dislike about Payfactors?
Hopefully, the AI functionality will be made available shortly. I know that it's available on Market Pay right now, which gives us platform that we transitioned from to Payfactors. So I'm just eager to get that rolled out in the Payfactors and start using that in the help basically, help us with completing salary surveys.
What problems is Payfactors solving and how is that benefiting you?
I use Payfactors to determine an aging factor for our salary structure and how much our pay band values need to increase based on market benchmarks.
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VC

Verified User in Hospital & Health Care

April 24, 2026 Source: G2.com
Fast Building and Powerful Cross-Market Search
What do you like best about Payfactors?
I like how quickly I can build what I need, and I appreciate being able to search across different markets.
What do you dislike about Payfactors?
I wish it would share similar roles when searching
What problems is Payfactors solving and how is that benefiting you?
Pay inequity.
Read more
TJ

Tasha J

April 21, 2026 Source: G2.com
Invaluable Market Data, User-Friendly Experience
What do you like best about Payfactors?
I like that I can use the market pay tool to utilize the survey matches for jobs. I also like that Payfactors provides updated data at different months throughout the year, making the data the most up-to-date. The initial setup was great, especially coming from using spreadsheets.
What do you dislike about Payfactors?
It works well, maybe more university jobs and or adding the difference between an online adjunct vs a campus adjunct to their questioning with universities because there is a difference in the data and it's always misinformed because no one understands that it is different.
What problems is Payfactors solving and how is that benefiting you?
I use Payfactors to provide market data for jobs we use in our industry, price jobs, and link them to survey matches. The market pay tool and updated data throughout the year make it valuable.
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MR

Melissa R

April 21, 2026 Source: G2.com
Revolutionized Our Compensation Management
What do you like best about Payfactors?
I absolutely love everything about Payfactors. My favorite feature right now is the JDM for job descriptions. We just set up Smart Price as well, and using the AI features for job matches and reviewing everything has made our market pricing so much faster. I also appreciate that it takes the manual out of the process, eliminating possible bias because it uses job duties for matching rather than just guessing or using titles. It essentially does the hard work for us, meaning we don't have to go through each job description to find the best match. The system is incredibly easy to set up, as Payfactors did all the heavy lifting for us.
What do you dislike about Payfactors?
.
What problems is Payfactors solving and how is that benefiting you?
Payfactors has eliminated manual Excel work, saving our small team countless hours. It helps with market pricing, job descriptions, survey matches, and pay equity monitoring. The AI features make job matches faster and reduce possible bias, streamlining our processes effectively.
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ST

Samong T

April 21, 2026 Source: G2.com
Centralized Job Descriptions with Powerful Data Insights
What do you like best about Payfactors?
We love the HRMA market data and the ability to house our job descriptions in a central location. We love the ability to data insights that is feed over from our HCM.
What do you dislike about Payfactors?
If we had to nit pick, perhaps the ability to use the SmartPricing to revaluate our existing job match to ensure we are consistent.
What problems is Payfactors solving and how is that benefiting you?
We acquire new business on a regular basis, and this requires us to create and match new jobs. Smart pricing frees us from having to do the initial job matching manually.
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AU

Anonymous User

April 2, 2026 Source: G2.com
Total Rewards Manager
What do you like best about Payfactors?
.Easy to use, very intuitive, quick pricing
What do you dislike about Payfactors?
Ability to manage Job Architecture is difficult - a section attached to the JD's and Structures would be helpful
What problems is Payfactors solving and how is that benefiting you?
Managing structures and accuracy of market data
Read more
KS

Karly S

March 5, 2026 Source: G2.com
Exceptional Support and Accurate Benchmarking
What do you like best about Payfactors?
I find Payfactors visually pleasing and my favorite part of the organization so far is the people. I really appreciated having a Customer Success Manager like Hayden Freitas, who has been amazing. The team has made it easy to learn and use the platform, they are accessible for questions and insight, and they have even supported our efforts to educate leaders on compensation. The initial setup was really easy with the team assigned to us, guiding us through everything. I also like how Payfactors is integrated with our HRIS, UKG.
What do you dislike about Payfactors?
I would like to have further knowledge of the data reports in the system. This is mainly due to a lack of time to deep dive into training material. They are certainly there to support me when needed. No improvements suggested.
What problems is Payfactors solving and how is that benefiting you?
Payfactors helps us conduct accurate compensation benchmarking and maintain competitive pay practices. We can evaluate salary ranges, access internal equity, and make data-driven compensation recommendations.
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VT

Verified User in Transportation/Trucking/Railroad

March 5, 2026 Source: G2.com
Turns Complex Survey Data into an Actionable Benchmarking Library
What do you like best about Payfactors?
The platform’s strength lies in its ability to aggregate complex market survey data into a single, actionable library. The workflow for matching internal roles to external benchmarks is intuitive and significantly more efficient than manual tracking. It allows for a data driven approach to pay transparency that is easy to communicate to leadership.
What do you dislike about Payfactors?
While the tool is excellent for standard benchmarking, it can sometimes feel rigid when handling complex, multi-layered organizational structures. For example, when trying to solve for specific "local" nuances or unique collective agreement designations within a single job profile, the platform doesn't always offer the dynamic visualization capabilities that a custom-built dashboard can provide.
What problems is Payfactors solving and how is that benefiting you?
The primary problem Payfactors solves is the decentralization of market survey data. It provides a dedicated environment to map internal job profiles to external benchmarks. This benefits me by allowing for the creation of defensible, data-backed pay ranges. Instead of managing multiple spreadsheets, I have a single source of truth that helps me justify compensation decisions to leadership and ensure we remain competitive in a tight labor market.
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