Paychex Flex Reviews

Paychex application makes adding new employees, making changes and processing payroll a breeze. They offer competitive pricing and their customer service has been responsive and helpful anytime we've reached out to them.

It would be helpful if we received an email notification payroll reminder two days prior to payroll to avoid expedited payroll fees.

We no longer have to calculate our own reports or calculate time off. We also benefit from Paychex assisting with 403b deductions.

Simple to use, my payroll specialist always gets right back to me if I have a question, and always solves any problems I might have

some of the reports need to be set up by someone at paychex

payroll tax payments , I dont have to learn payroll taxes and who to pay when

also my workers comp reports, helps so I can report my employees hours to workers comp. insurance company accuratly and easily

keeps track of PTO, so I dont have to.

Since I used Paychex Flex, i feel easy to use.

I really don't like the set up new user profile from Paychex Flex. It's too many steps.

Expense management

No phone calls to a representative. I'm able to log on as needed.

I don't have anything that I dislike at this point.

Reprinting stubs for employees. Getting reports for insurance purposes and checking for amounts required for banking.

The website is super easy to use from both an employee & employer standpoint. Completing payroll is great with filters & saved views so you can change what you're looking at depending on what you're working on.

I have had a few different specialists through the years. Of course, not everyone is created equally. I have found that when I can't get something taken care of through assigned person, I go through the online chat & they are SUPER helpful there!

We now have payroll, 401k, insurance & HR Pro through Paychex. Our HR person is happy to have someone to talk to when legal matters are at hand. I love having the access to see the 401k & have it directly feed into employee accounts cutting down on the work to issue those funds. With the insurance now as well its cutting down on the time to complete payroll because it's directly tied to who has signed up for each plan.

I am able to do payroll for my company on my time frame, it is simple to use, each employee has access to all their information, it keeps track of everything for audits, pays all the taxes, prepares all the forms.

I would like to have access to the employees log in for if they forget how to log into their payroll accounts

N/a

I can call their support staff with a huge problem or a small question and receive the same courtesy and very professional assistance every single time.

I don't feel like there is anything to dislike. Price is fair. Service is great

Take the time to get to know the system and have faith that they will help you

I am freeing up the time that I was spending figuring out payroll and taxes. When PPP opportunity turned up, I was so relieved to have Paychex reports.

The entire system is relatively easy to use. Mostly intuitive, and if you need help, they are just a phone call away.

They are working hard to make changes for the better, but the time in between starting the change and completing it, makes using the system a bit cumbersome.

Payroll is complicated and time-consuming; with PayChex, it is much less the case. Also, having the help of an employee handbook builder and maintaining it is great!