OpenPhone Reviews

User Rating

4.8/5 (Based on 3,449 Ratings)

Rating Distribution

Excellent
92.5%
Very Good
2%
Average
1%
Poor
3.5%
Terrible
1.1%

User Sentiments

Ease of Use, Excellent Customer Support, Affordable Pricing, Extensive Integrations

Call Quality Issues, Occasional Bugs, Phone Number Porting Delays, Limited Texting Functionality

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Review Summary

OpenPhone users generally appreciate its user-friendly interface, ease of setup, and reliability. They find it helpful for managing multiple phone lines, voicemail transcription, and call recording features. Additionally, its integration with popular business tools and the ability to send and receive text messages from a computer are well-received. However, some users have reported occasional technical glitches, limited customization options, and a pricing structure that may not suit all businesses.

Pros

Userfriendly interface with intuitive design, making it easy to navigate and manage phone calls.
Seamless integration with other business tools and cloud services, enhancing productivity and streamlining workflows.
Affordable pricing plans tailored to different business needs and budgets, providing flexibility and costeffectiveness.
Robust analytics and reporting features that provide valuable insights into call performance, agent productivity, and customer satisfaction.

Cons

Occasional technical glitches and connectivity issues reported by some users, affecting call quality and reliability.
Limited customization options for advanced users, hindering the ability to tailor the platform to specific business requirements.
Concerns about privacy and data security, as some users have expressed worries about the handling and protection of sensitive information.
Lack of certain features compared to competing platforms, such as advanced call routing and multilevel IVR, limiting the functionality for complex business needs.

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Reviews

Gretta Schorer

March 9, 2026 Source: Trustpilot.com

I love the way it's easy to use and…

I love the way it's easy to use and navigate. Sona is a great tool for a small business. It makes me feel like I'm going to be more professional and organized with taking calls and getting back to customers.

Justin Katt

March 9, 2026 Source: Trustpilot.com

A Must-Have for Keeping Teams in the Loop!

Quo has allowed our entrepreneurial marketing team to seamlessly all stay in the loop when messaging or calling our clients. The time this saves us easily pays for the subscription itself. It also drastically shortens wait times for our clients to hear back from us because when someone is busy, someone else can see the context easily and jump right in! Quo is a must-have for remote marketing teams!

David Boyd

March 5, 2026 Source: Trustpilot.com

Switched over from grasshopper phone…

Switched over from grasshopper phone service. Best switch I made. Service is reliable and lots a great features.

Cezar Tibajares Jr

February 25, 2026 Source: Trustpilot.com

Great experience using Quo so far

Great experience using Quo so far. It feels just like a phone app—simple, user-friendly, and easy to navigate, which makes daily tasks much more efficient. We’ve had little to no issues, and everything runs smoothly.

Armando

February 24, 2026 Source: Trustpilot.com

I have been trying to resolve the issue…

I have been trying to resolve the issue with outbound messaging

George

February 10, 2026 Source: Trustpilot.com

Great prices compared to competitors…

Great prices compared to competitors and they have a good service. I switched from a different company and I don’t regret it.

Lorin

February 9, 2026 Source: Trustpilot.com

Absolutely love Quo

Absolutely love Quo! It has made our work lines so much better. With testing, calls and call recording!!

Tomas Podobnik

January 28, 2026 Source: Trustpilot.com

Quo is a game-changer

Quo is a game-changer! Shared inbox for calls & texts keeps everything in one spot, app is super easy on mobile/desktop, great call quality, and features like voicemail transcripts save tons of time. Support is fast and helpful. Perfect for small businesses – highly recommend! 5 stars! ?

Charles White

January 20, 2026 Source: Trustpilot.com

Go with Quo

Quo is an excellent VoIP app for small businesses; setup is easy and quick, rates are reasonable, and support is lightning quick.

Mike Lysyshyn

January 19, 2026 Source: Trustpilot.com

Fast updates and excellent customer service

Excellent customer service. I like the system and layout they have. I live in Canada so porting was a bit of a learning experience but the quo team helped me through it and I saw significant changes to their system when I went to port my next number just a few weeks later to make it easier!