OnPay Reviews

User Rating

4.5/5 (Based on 280 Ratings)

Rating Distribution

Excellent
84.3%
Very Good
3.9%
Average
0.4%
Poor
0.4%
Terrible
11.1%

User Sentiments

Excellent Customer Service, Ease of Use, Affordable Pricing, Comprehensive Payroll Features

Inaccurate Payroll Processing, Delayed Customer Service Response, Lack of Automated Payroll Feature, Complicated Initial Setup

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Review Summary

OnPay is praised for its user-friendly interface, intuitive design, and comprehensive support options. Reviewers highlight the software's ability to streamline payroll processes, including pay runs, tax calculations, and direct deposits. The reporting feature is well-received for its robust insights. Additionally, OnPay's customer service is lauded for its responsiveness, professionalism, and proactive approach in addressing user concerns. However, some users express dissatisfaction with the occasional technical glitches and limited customization options.

Pros

Userfriendly interface simplifies payroll processing.
Streamlined onboarding process for new employees.
Comprehensive reporting and analytics provide valuable insights.
Excellent customer support with quick response times.

Cons

Limited customization options for complex payroll needs.
Occasional system outages or slow response times during peak periods.
Some users report minor issues with accuracy in payroll calculations.
Integration with certain thirdparty software may require additional effort.

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Reviews

Nancy

January 14, 2026 Source: Trustpilot.com

The customer service has been incredibly helpful

The customer service has been excellent. Communication has been very prompt and clear, and the team was proactive in helping us get our first payroll processed successfully. This was my first time running payroll, and I really appreciated how approachable and supportive they were throughout the process.

Ben

January 9, 2026 Source: Trustpilot.com

The customer service was incredible

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline.

Rebecca Consol

January 2, 2026 Source: Trustpilot.com

Onpay has been wonderful

Onpay has been wonderful. The customer service is amazing.

Anna

December 31, 2025 Source: Trustpilot.com

OnPay has been an excellent payroll…

OnPay has been an excellent payroll service. Their customer service truly stands out. The team is knowledgeable, patient, and consistently provides clear guidance, which has made payroll and tax processes much easier to navigate. Responses are prompt, questions are answered thoroughly, and support is readily available when needed. The range of services offered is comprehensive and reliable, giving me confidence that everything is handled accurately and on time. I highly recommend OnPay to any small business owner looking for dependable payroll support.

M-

M&O -D

December 30, 2025 Source: Trustpilot.com

Great customer support

Rachel

December 16, 2025 Source: Trustpilot.com

A great, cost-effective option for small businesses

I use OnPay to run payroll for my own company and for my clients’ small businesses (usually 1–2 people). The interface is very user-friendly, the whole process is smooth, and their customer support is prompt and great. I think OnPay is a great, cost-effective option for small businesses.

Kate Griffin

December 16, 2025 Source: Trustpilot.com

OnPay is super easy to use to run…

OnPay is super easy to use to run bi-weekly payroll and affordable for small business! Setting up everything initially as a new business has some challenges; however, the OnPay staff was right there to help and guide me through the process!

Dasha Maghooli

December 12, 2025 Source: Trustpilot.com

Great for New Business

Very easy to set up a new small business. Great customer service. Good price point.

Larecia Robinson

November 18, 2025 Source: Trustpilot.com

OnPay is amazing

OnPay is amazing! Customer service is there when I need them and always address my concerns.

Robert Reams

November 15, 2025 Source: Trustpilot.com

Great payroll service

Great payroll service - website is very user friendly with some nice features - running payroll is straight forward - everything needed is displayed on one page - the service is reasonably priced. The absolute best part is their onboarding process with a zoom meeting to run the first payroll.