OnPay Reviews

User Rating

4.8/5 (Based on 1,015 Ratings)

Rating Distribution

Excellent
90.2%
Very Good
4.3%
Average
0.9%
Poor
0.2%
Terrible
4.3%

User Sentiments

Excellent Customer Service, Ease of Use, Affordable Pricing, Comprehensive Payroll Features

Inaccurate Payroll Processing, Delayed Customer Service Response, Lack of Automated Payroll Feature, Complicated Initial Setup

Do You Use OnPay?

Write a Review

Review Summary

OnPay is praised for its user-friendly interface, intuitive design, and comprehensive support options. Reviewers highlight the software's ability to streamline payroll processes, including pay runs, tax calculations, and direct deposits. The reporting feature is well-received for its robust insights. Additionally, OnPay's customer service is lauded for its responsiveness, professionalism, and proactive approach in addressing user concerns. However, some users express dissatisfaction with the occasional technical glitches and limited customization options.

Pros

Userfriendly interface simplifies payroll processing.
Streamlined onboarding process for new employees.
Comprehensive reporting and analytics provide valuable insights.
Excellent customer support with quick response times.

Cons

Limited customization options for complex payroll needs.
Occasional system outages or slow response times during peak periods.
Some users report minor issues with accuracy in payroll calculations.
Integration with certain thirdparty software may require additional effort.

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

Matthew S

July 21, 2026 Source: G2.com

OnPay Review

What do you like best about OnPay?

The best things about OnPay is simplicity and the ability to do payroll wherever I may be. Home, traveling, etc, you always have access to it.

What do you dislike about OnPay?

There are not many changes that I would make. Maybe a little easier to do on the mobile side but I very rarely use it outside my laptop.

Recommendations to others considering OnPay?

I don't think you can ask for more from a company. The simple fact that I can do payroll where ever I am has come in handy on so many occasions. The few times I had questions the chat support had it answered in no time.

What problems is OnPay solving and how is that benefiting you?

Any issues that come are are easily answered with the Chat help option.

David D

June 20, 2026 Source: G2.com

Efficient, Simple, and Perfect for Nonprofits

What do you like best about OnPay?

I find OnPay simple and easy to set up, which is crucial for our nonprofit since we don't have a lot of administrative staff. It's efficient to handle payroll without spending much time on it. I appreciate the flexibility to set up different types of employees, like a W2 or a 1099, effortlessly. The setup is very straightforward, making it an excellent tool for our needs. Additionally, OnPay helps with submitting tax documents to other states, which I find incredibly useful.

What do you dislike about OnPay?

I would probably like to have the ability to automate the process because several of our employees are salaried and their payroll does not change.

What problems is OnPay solving and how is that benefiting you?

OnPay's simplicity allows us to handle payroll for our nonprofit effectively without a lot of administrative staff, saving time. It's easy to set up for different types of employees, and it submits all the tax documents for us.

Verified User

June 16, 2026 Source: G2.com

Effortless Payroll with Excellent Support

What do you like best about OnPay?

I like OnPay for its ease of use, as navigating the site was very easy. I also appreciate the excellent customer service they provide.

What do you dislike about OnPay?

It would be nice if they have a mobile app to go with their awesome site.

What problems is OnPay solving and how is that benefiting you?

OnPay solves payroll problems, and I like the ease of use and excellent customer service.

Brenda B

June 15, 2026 Source: G2.com

Intuitive, Reliable Payroll with Great Support with Transparent Pricing

What do you like best about OnPay?

One of OnPay's greatest strengths is its intuitive interface, which allows administrators to process payroll accurately and efficiently while minimizing administrative burden. The platform's automated tax calculations and filing services have helped ensure compliance with federal and state regulations, reducing the risk of errors and saving valuable staff time.

What do you dislike about OnPay?

Recommendations to others considering OnPay?

OnPay's customer support has been responsive, knowledgeable, and readily available whenever assistance has been needed. The platform integrates well with accounting and benefits administration functions, providing a streamlined approach to workforce management.

What problems is OnPay solving and how is that benefiting you?

Brenda M

May 28, 2026 Source: G2.com

Easy to Use from Day One with Flexible Payroll Runs

What do you like best about OnPay?

I appreciate the ease of use. Started using the platform right away and I also enjoy the flexibility to change payroll runs. The pricing is standard. The onboarding is good. it performs well and integrates well with other platforms. I have not used the AI (artificial intelligence) features yet but feel they will be helpful with I do.

What do you dislike about OnPay?

Nothing that I can think of. Everything is simple to use.

What problems is OnPay solving and how is that benefiting you?

It is solving my payroll and tax paying problems.

Verified User in Entertainment

May 28, 2026 Source: G2.com

Great Customer Service and Friendly Staff

What do you like best about OnPay?

Great customer service and friendly staff.

What do you dislike about OnPay?

Some aspects of their website are hard to navigate.

What problems is OnPay solving and how is that benefiting you?

Payroll and onboarding.

Verified User in Religious Institutions

May 23, 2026 Source: G2.com

Outstanding Human Support and Straightforward, Affordable Pricing

What do you like best about OnPay?

The human support from the start. Within minutes of signing up I heard from an onboarding consultant - a real person, not an automated sequence. When I called support to run my first payroll, I got through immediately with no hold time and the rep walked me through everything patiently.

What do you dislike about OnPay?

The pricing is also very reasonable for a small nonprofit - straightforward and affordable for an organization just getting started.

Recommendations to others considering OnPay?

The first payroll reminder email came with less lead time than I would have liked, though in fairness, I signed up very close to my first pay date, which happened to fall on the Friday of a holiday weekend. A bit more proactive outreach for new users in that situation would be helpful.

What problems is OnPay solving and how is that benefiting you?

I had no prior payroll experience and needed a solution that could handle compliance, tax withholding, and payroll processing without requiring an HR background. OnPay made the process manageable for a non-expert. A key differentiator over competitors like Gusto was the ability to add unlimited reimbursement payments per payroll, which is important for tracking ministry expenses. I can now pay myself accurately and on time with taxes handled correctly.

Stevenson Boys Hauling Inc.

May 14, 2026 Source: G2.com

Smooth Onboarding, Helpful Video Calls, and Excellent Customer Service

What do you like best about OnPay?

The onboarding process was smooth. The video calls were very helpful for getting set up and familiarizing myself with the software. Customer service was excellent as well—everyone was very friendly and helpful.

What do you dislike about OnPay?

I haven’t found any part of the software system that I dislike at this time.

What problems is OnPay solving and how is that benefiting you?

It solves the problem of having to do payroll manually every week and write out checks.

Derek F

May 4, 2026 Source: G2.com

Straightforward, Affordable Payroll Solution

What do you like best about OnPay?

I love how OnPay made processing payroll super simple and doesn't take long to process. The fees are super straightforward and it's more affordable than other options. I like the all-in-one pricing model as it means no hidden fees or surprises. I also appreciate being able to print checks in-house for those not utilizing direct deposit. The initial setup was fairly easy since they took care of nearly everything for me.

What do you dislike about OnPay?

Sometimes it feels a bit too basic. For example, it currently doesn't support tracking gender/sex for employees, which I need for certain reporting requirements for insurance carriers and government agencies. I use a separate system for time clock entry, as OnPay doesn't offer that. I have to import the hours from that system into OnPay.

What problems is OnPay solving and how is that benefiting you?

OnPay makes processing payroll super simple and quick, with straightforward and affordable fees.

Eleanor r

April 28, 2026 Source: G2.com

Efficient Payroll Service with Room for HR Improvements

What do you like best about OnPay?

I appreciate how OnPay handles payroll and time off efficiently, making calculating actual payroll straightforward. I like that it supports taxes and w-9 filings, which is especially helpful since I'm not an accountant. OnPay assists with all the legal aspects, making it easier for someone like me. Additionally, the setup process was pretty easy.

What do you dislike about OnPay?

Okay. I think notifications and the HR aspect can be improved.

What problems is OnPay solving and how is that benefiting you?

I use OnPay for payroll and time off. It solves calculating actual payroll and helps with all the legal stuff because I'm not an accountant.

OnPay Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use OnPay?

Review Summary

Pros

Cons

Matthew S

David D

Verified User

Brenda B

Brenda M

Verified User in Entertainment

Verified User in Religious Institutions

Stevenson Boys Hauling Inc.

Derek F

Eleanor r

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers