OneDesk Reviews

We had a difficult time finding a package that would allow us to manage our products and customers all in one site.

OneDesk gives us this flexibility.

Even though we are small, our business is complex. We were pleasantly surprised that we could implement "out of box" and without a consultant.

OneDesk is very receptive to customer feedback.

We would like to see more granular user security. We give our team a lot of autonomy so they need a lot of permissions but we don't want to make them all admins. We have made some specific requests and have seen many come to fruition and/or be on the roadmap.

We needed a system to support our managed service team as well as product development. Being able to have all of these items in a single system is extremely helpful for managing in a shared service environment.

Our customer billing follows a unique workflow and OneDesk is able to accommodate.

The best thing about OneDesk is that we get multiple features in one place like customer management tools, helpdesk, project management tools, workflow automation, etc. It allows us to just use one software for multiple purposes.

There are not many cons that I encountered. One thing that would like to be improved is customization. Moreover, the user interface of OneDesk can be improved a litle.

OneDesk is an excellent tool for customer helpdesk. We can chat with customers and track tickets. Moreover, we also use this tool for project management. We collaborate with other teammates and manage projects effectively.

The way of thinking about anything can have its own projects, can be small ones, but still projects; and I have all the information about the staff, equipment and hourly time pay down, so it's easy to propose a project, knowing ahead the selected staff for the task, the cost of the hours dedicated to the project and the estimated time to have the project completed, it's very helpful.

I really don't have any comments to the project management software, because is very complete and have all the information required to deliver any project I need to create, the best practices for my vet shop.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

The tool helps making project manager job very easy. You can track team activities , Deliverables and time tracking easily

The tool Doesnt have very good excel base effort tracking but overall good tool

What problems are you solving with the product? What benefits have you realized?

It is an excellent software to manage team efforts and collaborations.

Up to now, I don't have any disfavor in this software.

In our profession, it is elementary to explain the outline of the project. On the other hand, necessary assistance can also be obtained very easily with efficient discrimination suitable to project requirements.