Nutshell Reviews

User Rating

4/5 (Based on 67 Ratings)

Rating Distribution

Excellent
56.7%
Very Good
22.4%
Average
3%
Poor
0%
Terrible
17.9%

User Sentiments

Ease of Use, Sales Pipeline Management, Email Integration, Excellent Customer Support

Limited Reporting Functionality, Mobile App Functionality, Slow Loading Times, Confusing Duplicate Detection

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Review Summary

Nutshell CRM garners positive feedback from users across multiple reputable review platforms. Reviewers applaud its user-friendly interface, robust features, and excellent customer support. Many appreciate its intuitive design, customizable dashboards, and the ease with which they can manage their sales pipelines and customer relationships. Additionally, reviewers praise the Nutshell team for their responsiveness and willingness to go the extra mile to ensure customer satisfaction. Overall, Nutshell is highly regarded for streamlining sales processes, improving team collaboration, and providing a positive user experience.

Pros

Userfriendly interface that is easy to navigate and learn.
Extensive customization options to tailor the CRM to specific business needs.
Strong integration capabilities with various thirdparty applications.
Efficient contact management and lead tracking features to streamline sales processes.

Cons

Occasional bugs and glitches reported by users.
Limited reporting and analytics capabilities compared to some competitors.
Occasional performance issues experienced by users with large data sets.
Lack of advanced features such as marketing automation and predictive analytics.

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Reviews

Mary

December 29, 2025 Source: Trustpilot.com

Easy to Use and Effective

Nutshell has been easy to use and very intuitive. It’s helped us stay organized and keep better track of our customer interactions. The support team has also been responsive and helpful. Overall, it’s been a great tool for our team.

Jody Fameree

December 24, 2025 Source: Trustpilot.com

Nutshell is the BEST

1. Ease of use for filtering
2. Marketing tools and metrics are great
3. Outstanding customer support

Jordan Fameree

December 23, 2025 Source: Trustpilot.com

Nutshell is a great CRM!

Nutshell is a great CRM that makes daily operation simple and easy. It allows you to market to your customer base and follow up on leads.

Logan Evans

December 23, 2025 Source: Trustpilot.com

From a management perspective

From a management perspective, Nutshell provides clear visibility into pipeline health and sales activity without requiring heavy reporting or complex dashboards. It’s easy to see where deals are stuck, who needs support, and what’s coming next. That transparency has made forecasting conversations more grounded and has improved accountability across the team.

Kari Russell

December 21, 2025 Source: Trustpilot.com

Nutshell is intuitive and super easy to…

Nutshell is intuitive and super easy to use! It has streamlined our processes regarding sales and prospective leads.

Are

December 21, 2025 Source: Trustpilot.com

Trustpilot has given me access to great…

Trustpilot has given me access to great feedback from customers. It's easy to use and all the information and feedback I receive from customers is accessible and easy to understand.

Kirk

December 21, 2025 Source: Trustpilot.com

So much easier to use than the others

So much easier to use than the others. Great tool to have for all the staff.

Madelynn McLaughlin

December 19, 2025 Source: Trustpilot.com

Nutshell is a really great tool

Nutshell is a really great tool. It’s helped me step into my new role easily, as I have a long history with clients to look back on through nutshell.

Brook

December 18, 2025 Source: Trustpilot.com

Intuitive UI, Clever Features, a CRM I don't hate

Intuitive UX/UI, powerful efficiency of workflows, strong email and other integrations, and excellent mobile app quality.

It's still a a CRM, I wish the search function was more comprehensive, and I'd love to be able to sync more seamlessly with other MSFT products like OneNote and Teams.

Faith Huffman

December 18, 2025 Source: Trustpilot.com

Nutshell is a great CRM

Nutshell is a great CRM . It is user friendly and offers mutiple views for easily accesing your company data.

Nutshell Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Nutshell?

Review Summary

Pros

Cons

Mary

Jody Fameree

Jordan Fameree

Logan Evans

Kari Russell

Are

Kirk

Madelynn McLaughlin

Brook

Faith Huffman

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