Novo Reviews

User Rating

4.2/5 (Based on 3,996 Ratings)

Rating Distribution

Excellent
74.4%
Very Good
4%
Average
1.9%
Poor
2.8%
Terrible
16.9%

User Sentiments

Easy Account Setup, User-Friendly Interface, Extensive Integrations, Responsive Customer Support

Mobile Check Deposit Issues, Slow Transaction Processing Times, Lack of Live Customer Support, Account Closures Without Explanation

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Review Summary

Overall, BankNovo is a well-regarded neobank, garnering praise for its user-friendly platform, personalized customer service, and innovative financial tools. However, recurring concerns about technical glitches, occasional customer support delays, and limited banking features mar an otherwise positive experience. Users highlight the ease of setting up accounts, appreciating the transparency and guidance provided during the process. Many commend the responsiveness and helpfulness of the customer support team, citing quick resolutions to queries. However, some users express frustration with occasional glitches in the mobile app and website, as well as delays in receiving responses from customer support.

Pros

Quick and easy application process, with minimal documentation required.
Competitive interest rates, making it a costeffective option for borrowing.
Provides clear and transparent information about loan terms, fees, and conditions.

Cons

Limited availability, as BankNovo is only available to residents of certain states.
Lack of physical branches, which may be inconvenient for some customers.
Loan approval can take several days, which may not be suitable for urgent financial needs.

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Reviews

Walter Wilkerson

January 10, 2026 Source: Trustpilot.com

Great Experience

The experience of applying for a business account for my new company was excellent. The process was straightforward, with clear guidance provided at each step. Whenever additional information was required, the system offered helpful instructions to ensure I could successfully complete the application.

Daniel

January 8, 2026 Source: Trustpilot.com

Give it a try! Worth your time!

Super nervous starting my first business. Novo made the banking side of it effortless so I could focus my attention elsewhere. 100% would use them again and again!

customer

January 4, 2026 Source: Trustpilot.com

Great job excellent customer service fast and professional

Great overall professional and thorough helpful excellent customer service

Marilyn

January 3, 2026 Source: Trustpilot.com

Easy to open an account

Easy to open an account, online assistance and responses were fast. So far, so good!

Crystal G~~

January 2, 2026 Source: Trustpilot.com

This was very easy and seamless

This was very easy and seamless. Very easy to understand setting up.

Geren Peel

January 1, 2026 Source: Trustpilot.com

Very easy to start

Very easy to start. They really care about starter businesses. I like how they are willing to help with all financial needs and service.

Andre MItchell, CEO wrkrBE

December 30, 2025 Source: Trustpilot.com

Novo is exceptional for small businesses poised for growth

Novo has been an exceptional banking solution for our firm - ease of setup, transparent fees, and convenient app were all big pluses when locating a bank that can grow with our company.

Sylvester L

December 30, 2025 Source: Trustpilot.com

This is an amazing bank

This is an amazing bank! very good benefits and easy to use

Monica P

December 29, 2025 Source: Trustpilot.com

Nice and smooth

Novo made things very simple. At a time when things are very busy and just starting a business, opening a bank account should be easy and straightforward and it was with Novo. The website has clear instructions on what you need and how to apply. The integrations available are also simple to implement.

C Wynkoop

December 26, 2025 Source: Trustpilot.com

Excellent Banking Partner for Small Business

Novo has been a fantastic choice for my small business banking needs. The platform is extremely user-friendly—everything from setting up the account to managing daily transactions is intuitive and straightforward. No complicated menus or confusing processes.
What really stands out is how they function as a true business partner rather than just a bank. They understand the needs of small business owners and have designed their services accordingly. Whether I'm processing payments, tracking expenses, or managing cash flow, Novo makes it seamless.
Highly recommend Novo to any small business owner looking for a banking solution that actually works with you, not against you. They've made business banking refreshingly simple.