NICE Customer Journey Analytics Reviews

The real-time speech analysis is the best and root cause analysis also is very fast. I used other tools before but this one is really fast for my work.

It takes time to initiate at the beginning which sometimes is annoying. Maybe it's our own server but I feel this is the only one which takes too much time.

It helps us with call analysis. Root cause analysis for Airbnb cancellations and helping create the bot to minimize the cancellations.

The way it enhanced as per requirement of the time.

Little delayed as per other market competitors

It's real BOT and lot of human intervention is resolved.

What i love most of nexidia is the ability to search certain phrases for my entire team. I also love that we can stop the phone call at any given points and then jump to the most important part or skip the stuff we dont need

what i dislike about nexidia is that we dont have an easy way to download the phone call and save it on our computer as a compressed file. to then send it to my employee for review.

I would take some time to get familiar with how to navigate from report to report. Also learn how to break down which categories are most important to you so you can focus on that with your team.

I am solving quality assurance as much as i can thru every phone call. Helping out employee thru coaching so they can improve their soft skills

It's Analytics power is really good and it also helps with below points.

I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.

I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.

Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.

I wish you could string calls together, so I could here a call progress from beginning to end.

Highly recommended to Banking, telecom sectors.

Reduced cost to serve.

Increased Sales Effectiveness.

Increased Customer Loyalty with Churn Prediction.

Improved Agent Behavioral and Regulatory Compliance.

Improved Customer Satisfaction

Seeing schedule promptly and reminders to agents.

the schedule for the next week supposedly be seen and other tabs are not working.

The scheduled to be reminded and had an alert.

The different form options that we can configure and then save our options as well in the report form is really time saving

Nexidia still has a lot to evolve in terms of enabling BI capability in the analytics domain and should work on enabling or make it more user friendly

Nexidia Analytics is helping us capture all the quality insights that our operations deliver and captures during coaching phases.

It is well known tool and services for Analytics for various industries

It has all the services and quick solving abilities, couldn't find any problem with this

All the problems related to conversation and Analytics with the different industries

Analytics engine is good and accurate. UI can be improvised

Pricing model and dependencies, implementation time, user friendliness

Improving customer experience, increasing sales effectiveness,

Improving agent behavioural compliance.

It gets the job done and I like it's ease of use on the interface alone.

It does tend to run slow and sluggish especially when viewing large groups

I am using it to keep track of my reps

Nothing. I'm amazed they are still in business.

The system was so unreliable, we had to have weekly calls with their IT and account executives to try to escalate the issues. Even that was full of empty promises.

Nothing because it never worked.