MyCase Reviews

It is easy to navigate. I love the ease of use. Coming from a law firm where we did everything manually, this platform is so easy to use. It was easy to learn and navigate, and has multiple ways to access the information you're looking for. It made client information much faster to input and access. I love it. I am still getting used to the new interface, but with time, I will be able to navigate it smoothly.

The change of interface and home screen. I was used to the old setup and did not want to change the way I interacted with time entries or calendar previews. I will adjust, but the change definitely added some unwanted and unbillable time to my days currently.

client information management and the ability to interact with clients via text or chat quickly and efficiently

We chose MyCase and have been most pleased with its billing and accounting features. Billing is straight forward and easy to understand. You do have to look at old invoices because they do not carry past due amounts to new invoices, but this is understandable in light of how it works. It is also very easy to send reminders to clients of the past due invoices. A secondary issue in our selection (which has become a major tool in our firm) is the ability to communicate with and share documents with clients through the client portal.

MyCase has a couple of areas that could use some improvement. The first is MyCase Desktop. This is the file explorer interface with MyCase document management. The less technically savvy people in my office were used to Microsoft's OneDrive and assumed that it would work the same. It does not. Also, we have noticed that sometimes the MyCase Desktop link will simply drop. This may be related to our internet provider (Comcast), but it is a problem that we did not have with OneDrive because you have to reset the link each time. The other issue we have with MyCase is the ability to share an entire file with a client. Currently you have to share individual documents. This is not normally a big deal, but when you need to share a large group of documents (such as discovery responses) it can become tedious.

MyCase makes updating clients about the status of their case easier and more secure. This has generally seemed to improve client satisfaction. The client portal has been a major benefit for our firm.

I love that help is a click away. You can live chat with support whenever you need it. There is no number to call for help unless you want to speak to customer support!

I don't like that I cannot modify my Dashboard to fit my needs.

We do not have to use a separate billing program to bill our clients. We do not need to have a separate program for having clients review and sign documents. Everything is incorporated into one program.

I love how much you can do with the platform. Clients can upload their own documents, you can send invoices, easily receive payments through integration with payment service providers, etc. I also like the visual appearance of the current user interface (they are changing to a new IU though and I don't really like the visual appearance of it). It is very easy to implement and to add new users. Customer support is great! We use the platform constantly each day and never has malfunction issues.

There are some ways that the platform could be more intuitive/user friendly. I also wish it did not log you out so quickly!

MyCase permits me to have a one-stop shop for case and client management functions.

MyCase is very user friendly and easy to use. But mostly, the customer service for MyCase is amazing.

MyCase is not catered to one specific area of law, so that could be improved if it had specific Personal Injury or Workers Compensation or Employment Law practice area tools. The other thing that could be improved is when you select "contingency fee" it does not register it, so it keeps counting your billable time entries towards the hourly total rather than as a contingency.

It keeps all of our cases organized, documents organized, easy to input notes. I wish I could use the calendaring feature better.

MyCase is intuitive and easy to learn. It makes our office run smoother. Its integrations are seamless.

There are occasional issues where it is not completely intuitive but available videos and support more than make up for these issues.

MyCase makes sure deadlines are met and billing is sent.

Text messages. It's an easy way to get in touch with clients fast.

You can no longer send emails directly from MyCase. This functionality is no longer available.

Client's communication

.How easy it is to have everything connected to the case and file in one spot with easy access from anywhere that I have my computer

The Mobile app is much less efficient and not as easy to navigate

It has provided us with a one stop shop for working with our clients, maintaining our files and working together as a team in the digital and cloud world

cloud based document storage, signature requests, and ease of communicating with other MyCase users. Keeping track of tasks and deadlines.

The new MyCase interface is harder to use and hurts my eyes to look at. MyCase is also set up for attorney's use and isn't as good for assistants/paralegals. Task reminders still pop up for clients even after a task is completed.

MyCase helps me keep track of my to-do lists, deadlines, and documents. I also use the reports feature a lot. The messaging feature is also very helpful for communicating with other staff and attorneys at our office. I still find that the old interface is better than the new interface.

It is easy to use but also help is just a key stoke away. I have had problems solved in minutes, without disrupting work within the firm. I enjoy the help videos and feature Fridays. The new AI for notes is also very beneficial.

I wish there was a way to tag or link a document to a calendared event. To be able to see the Notice of Hearing attached to the calendared Hearing date, or Case management Order to Deadlines for easy review would be very beneficial.

It has helped solve billing issues in cases. Able to download the invoices and create a PDF to submit to Court. It has also helped in Case Management orders making calendaring dates easy.