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The most helpful thing about it is that the customer service is outstanding! I also think for the most part the way the system is set up is very user friendly and when I don't understand how to do something the staff is amazing and super helpful!
Very minor things like having to manually enter certain things that I wish were connected easier. For example, when one insurance is both the primary and secondary (odd and very uncommon) I have to manually enter the secondary bc the primary has to be invoiced first.
Having everything in one place is very helpful!