Motion Array Reviews

User Rating

4/5 (Based on 140 Ratings)

Rating Distribution

Excellent
71.4%
Very Good
2.1%
Average
0.7%
Poor
5%
Terrible
20.7%

User Sentiments

Extensive Support Resources, Responsive Customer Service, High-Quality Footage, User-Friendly Interface

Limited Content Variety, Software Compatibility Issues, Copyright Concerns, Lack of Transparency in Pricing

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Review Summary

User reviews for Motion Array highlight a mixed experience. While many praise its extensive library of high-quality video templates, music, and sound effects, along with responsive customer service, concerns arise regarding pricing, account management, and a perceived lack of transparency. Some users highlight issues with installation, copyright claims, and a lack of readily available assets, especially for DaVinci users. Notably, several users report positive interactions with specific customer support representatives, particularly Peter and Eli, who are praised for their prompt and helpful resolution to issues.

Pros

Excellent customer service with fast response times.
Offers a wide selection of highquality assets.
Provides userfriendly templates and clear instructions.

Cons

Subscription prices are considered high by some users.
Limited support for specific software like DaVinci Resolve.
Customer service can be slow to respond to technical issues.

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Reviews

Old County Barbers Ireland

November 21, 2024 Source: Trustpilot.com

Very prompt replies and extremely…

Very prompt replies and extremely helpful

李

李翊暘

November 20, 2024 Source: Trustpilot.com

Alfred C

Alfred C. is very professional to understand my question, and then kindly offer me the situation and attached file to make me understand everything about this issue. So I can solve this problem, and feel very nice with your kind assist. Thanks so much !

Sean

November 18, 2024 Source: Trustpilot.com

Motion Array support is No. 1

The communication and understanding from customer to the customer support is A grade. Motion Array support made a solution to the pending problem, which worked out good for both parties. Thanks again

Stratos Zolotas

November 4, 2024 Source: Trustpilot.com

Great point for resources!

Large content with tons of stuff to always find something very suitable! Great point for resources!

Cristina Petrescu

October 31, 2024 Source: Trustpilot.com

Thank you, Yoav!

Thank you for your quick support!

Michael Oblitey

October 28, 2024 Source: Trustpilot.com

They were very responsive and eager to…

They were very responsive and eager to help. They were able to resolve my issue fairly quickly!

Consumer

October 26, 2024 Source: Trustpilot.com

Fast support

Great working with the team at Motion Array - fast support to any issue

グ

グループ現代青学TV

September 30, 2024 Source: Trustpilot.com

the quick and gracious support

They helped me removing the wrong copyright claim for my youtube movie.
The support is very quick and gracious.

S Breaux

September 13, 2024 Source: Trustpilot.com

Quick responses & Very Helpful

Quick responses, swift actions to help the customer, productive results. All in all a great experience with the support team. They made this process of returning a credit of subscription I couldn’t cancel quite easy.

Pedro Rufin