Mojo Helpdesk Reviews

User Rating

4.6/5 (Based on 312 Ratings)

Rating Distribution

Excellent
61.5%
Very Good
33%
Average
4.8%
Poor
0.6%
Terrible
0%

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Review Summary

Mojo Helpdesk receives positive feedback for its easy-to-use interface, streamlined ticket creation and management, and integration with Google Workspace. Users appreciate the ability to categorize, assign, and track tickets, and many find the customer support responsive and helpful. However, some users express concerns about the search function, mobile app functionality, and limited reporting options. A number of users also highlight the need for more robust customization options, especially in the UI and reporting features.

Pros

Mojo Helpdesk provides an easytouse interface that helps streamline communication with the team.
The system offers convenient features like creating tickets from emails, enabling users to log incidents easily.
Mojo Helpdesk effectively prioritizes client requests, making it a valuable tool for managing support inquiries.

Cons

The lack of intuitive features for users, like color coding or notes, can make organization challenging.
The mobile application is often criticized for needing improvement.
The search function is frequently reported to be lacking, making it difficult to find specific tickets.

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Reviews

Verified User in Higher Education

February 10, 2025 Source: G2.com

Mojo Helpdesk is the solution for higher educational issues!

What do you like best about Mojo Helpdesk?

I love the fact that notes, pictures and files can be attached I order to further assist the agent assigned to the ticket.

What do you dislike about Mojo Helpdesk?

I dislike the fact that in order to open up the correct Mojo Helpdesk I have to open up a different link that corresponds with my ticketing system.

What problems is Mojo Helpdesk solving and how is that benefiting you?

Mojo Helpdesk solves issues that the Professors, Faculty and staff are having in real time. Such as equipment failure issues, application problems and equipment checkouts.

Angel G

September 30, 2024 Source: G2.com

Has come a long way

What do you like best about Mojo Helpdesk?

The fact that they are always listening to their customers and constantly improving the product is excellent.

What do you dislike about Mojo Helpdesk?

The amount of connectivity with Microsoft office is non existent.

What problems is Mojo Helpdesk solving and how is that benefiting you?

Allowing a small business to grow and flourish at a cost-effective price point.

Kim A

August 15, 2024 Source: G2.com

Mojo Helpdesk

What do you like best about Mojo Helpdesk?

Mojo Helpdesk is very user- friendly. It allows our support organization to keep on top of all support issues and resolve in a timely manner.

What do you dislike about Mojo Helpdesk?

The new update took away a few helpful features of our organization.

What problems is Mojo Helpdesk solving and how is that benefiting you?

It allows us to manage and track support issues and improve our customer service. Our support team is more productive.

Dany O

July 15, 2024 Source: G2.com

MojoHelpDesk

What do you like best about Mojo Helpdesk?

I like the new version of the Mojo Help Desk

What do you dislike about Mojo Helpdesk?

The new Reporting Dashboard has been enhanced

Recommendations to others considering Mojo Helpdesk?

and the task assignments to the agents where you track the time started and ended

What problems is Mojo Helpdesk solving and how is that benefiting you?

The Mobile Application version needs more enhancements. It is not user-friendly and the dashboards and very primitive and should work on it.

Elie J

June 10, 2024 Source: G2.com

Best Experience

What do you like best about Mojo Helpdesk?

I like that it is my go-to place to resolve all issues with my employees. It is easy to use, and the instructions are simple.

What do you dislike about Mojo Helpdesk?

It crashes a lot, and the updates don't seem like updates.

What problems is Mojo Helpdesk solving and how is that benefiting you?

All issues for human resources.

Verified User in Pharmaceuticals

May 21, 2024 Source: G2.com

in addition to solving facility management tickets and fleet issues with the cars easy and helpful helpdesk

What do you like best about Mojo Helpdesk?

mojo helpdesk provides a great platform to support our users with their IT requests.

What do you dislike about Mojo Helpdesk?

it provides an easy to use interface with great communication with the team .

Recommendations to others considering Mojo Helpdesk?

resulting in fast problem resolution

What problems is Mojo Helpdesk solving and how is that benefiting you?

the mobile application does not work really well, the reports cannot be customised a lot, we are limited in the reports we can generate

Manuel O

April 15, 2024 Source: G2.com

Mojo is Awesome

What do you like best about Mojo Helpdesk?

Mojo is user friendly and keeps me on task.

What do you dislike about Mojo Helpdesk?

I don't like having to log in each time I use it. I would prefer to stay logged in.

What problems is Mojo Helpdesk solving and how is that benefiting you?

Mojo Helpdesk generates all tickets within various Centers and this allows me to plan my day and keep me on task.

Joao C

August 19, 2023 Source: G2.com

Flexible ticket system with a support

What do you like best about Mojo Helpdesk?

I like that it is really easy to use this software. It is very easy to install and configure, and can be integrated with Google. The ability to create email tickets and assign them to specific queues is very useful. I love that it is always adding new features to make the product better for the user.

What do you dislike about Mojo Helpdesk?

I don't like that for anything additional you have to go back to the data export. The dashboard information only works for 30 days at a time, so trying to get numbers for a 3 month period has to be done on a month to month basis.

What problems is Mojo Helpdesk solving and how is that benefiting you?

Allows you to connect your G Suite applications so users can find you easily. Provides integrated reports to improve and measure customer satisfaction. It provides transparency into the workload at the department level and the support model improves overall customer service. It's great value for money.

Mariaangelica M

August 18, 2023 Source: G2.com

Ticketing system to track inquiries

What do you like best about Mojo Helpdesk?

I like the ability to automate routine tasks. Provides overall satisfaction to customers on inquiries. I love the workflow automation system. The administration interface is good. It has all the possible features to support the management.

What do you dislike about Mojo Helpdesk?

- The lack of integrations with other platforms.

Recommendations to others considering Mojo Helpdesk?

What problems is Mojo Helpdesk solving and how is that benefiting you?

- There are occasional bugs that are a bit annoying.

Verified User in Construction

August 15, 2023 Source: G2.com

IT Mojo Helpdesk - an IT worker's thoughts.

What do you like best about Mojo Helpdesk?

Easy to use and constantly receives updates. The ability to modify settings, like how the comment/response emails from Mojo look to our users, as well as having "canned responses" is very helpful in the day-to-day work.

What do you dislike about Mojo Helpdesk?

The search engine doesn't always find what you are looking for, making it difficult to reference previous tickets

Recommendations to others considering Mojo Helpdesk?

although on the new version, being able to see the user's past tickets helps mitigate this complaint.

What problems is Mojo Helpdesk solving and how is that benefiting you?

Allows a clear view of our workload and helps us document the work & steps we've completed as well as offering a call-free way for our users to reach out to

Mojo Helpdesk Reviews

User Rating

Rating Distribution

Do You Use Mojo Helpdesk?

Review Summary

Pros

Cons

Verified User in Higher Education

Angel G

Kim A

Dany O

Elie J

Verified User in Pharmaceuticals

Manuel O

Joao C

Mariaangelica M

Verified User in Construction

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