Medallia Video

About Medallia Video

Video is a powerful tool that can helps the business attract and retain employees, but also drive positive changes in company culture. With Medallia's platform, can easily add the power of video to the customer or employee feedback strategy. This allows to gain rich insights and better understanding of the customers and employees, regardless of their location. In fact, using video can capture up to 6 times more information compared to an equivalent open-end text response. This means that with video, one can get a deeper understanding of the customers' and employees' thoughts and feelings. Medallia's platform also utilizes powerful AI technology to interpret facial expressions and emotions, providing even more valuable insights. Additionally, the platform offers rapid, automated, multi-lingual speech-to-text capabilities that provide transcriptions for each video. These transcriptions can then be viewed alongside existing CX and EX feedback for a comprehensive understanding of key themes and topics. By incorporating video into the feedback strategy, one can humanize the feedback process and build stronger connections with the customers and employees. This allows for better empathy and understanding, leading to more informed business decisions.