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Maxoptra Reviews

User Rating

4.2/5 (Based on 99 Ratings)

Rating Distribution

  • Excellent

    78.8%
  • Very Good

    0%
  • Average

    0%
  • Poor

    2%
  • Terrible

    19.2%

User Sentiments

Excellent Customer Support, User Friendly Interface, Robust Route Optimization, Real-Time Tracking

App Performance Issues, Inaccurate Customer Communications, Postcode Recognition Failures, Lack of Editing Functionality in App

Do You Use Maxoptra?

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Review Summary

Max Opta is a route optimisation software that is highly praised for its user-friendliness, efficiency, and excellent customer service. Users consistently highlight the positive impact Max Opta has had on their businesses, leading to significant time and cost savings. The implementation process is described as smooth and supported by knowledgeable and responsive staff, particularly Chris Ford, who is frequently mentioned as an outstanding implementation manager. Many users appreciate the flexibility of the software, its ability to adapt to individual business needs, and the valuable support provided by the team. Overall, Max Opta is considered a strong solution for businesses looking to optimise their routing, streamline logistical operations, and improve customer service.

Pros

  • Excellent customer support with a dedicated integration manager.
  • Userfriendly interface with intuitive navigation and features.
  • Saves time and money by optimizing routes and improving efficiency.

Cons

  • System can be slow or crash, impacting daily operations.
  • Limited functionality for tracking and correcting delivery information.
  • Communication with customers can be unreliable due to system errors.

AI-Generated from the text of User Reviews

Reviews
AB

Andrew Bailey

March 27, 2026 Source: Trustpilot.com
Great experience
Great experience, smooth onboarding, clear instructions and fast to resolve any issues that did crop up along the way. Thanks to Chris, Kim, and Jack - was a pleasure. I would 100% recommend MaxOptra to anyone looking to optimise their logistics.
Read more
S

Stephen

March 19, 2026 Source: Trustpilot.com
Second time implementing Max Optra
Second time implementing Max Optra, love the product and love the service. Kim was awesome throughout the journey. Thanks team!
Read more
F

Ferencz

March 19, 2026 Source: Trustpilot.com
We’ve had a great experience using…
We’ve had a great experience using MaxOptra. The platform is intuitive and has made route planning much more efficient for our team. What really stands out is how quickly it generates optimized routes, which has saved us both time and fuel costs.

Their customer support has also been excellent—responsive, helpful, and quick to resolve any questions we had during setup. Especially Chris and Kim. For example, when we needed help customizing routes for our delivery schedules, their team guided us step-by-step.

Overall, I’d highly recommend MaxOptra to any business looking to streamline logistics and improve efficiency
Read more
K

Keith

March 13, 2026 Source: Trustpilot.com
The team at MaxOptra have been…
The team at MaxOptra have been fantastic throughout the process of implementing the system within our business. From the beginning, they have been welcoming, helpful, and very supportive.
The entire implementation has been smooth and well organised, with a clear structure in place to help us get the most out of the service MaxOptra provides.
On top of that, MaxOptra itself is a very powerful system that has significantly improved our efficiency and gives us valuable insights through the data it provides.
A special thank you to Chris, who has been our main point of contact during the implementation. He is extremely knowledgeable, approachable, and always quick to respond whenever we had questions, issues, or needed guidance along the way.
Keep up the great work MaxOptra
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A

Alex

February 22, 2026 Source: Trustpilot.com
Excellent Team and Fantastic Product
Everyone at Maxoptra do everything they can to ensure you get to speed with the product so it can add value to your business. Kim in particular is extremely responsive in handling queries as part of onboarding and a massive asset to the team.
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lH

lewis Humphreys

December 4, 2025 Source: Trustpilot.com
Brilliant implementation expirience
​The implementation of Maxoptra has genuinely been the smoothest and easiest integration I have experienced in my 10 years working at this company; a sentiment strongly and universally agreed upon by my colleagues.

​The success of this transition is largely down to the stellar support team. Antonio was fantastic during the initial period, and he subsequently passed us over to Chris and Kim. Both Chris and Kim were more than helpful in every aspect of the project and were incredibly quick and responsive to assist with any queries we had.

​Furthermore, the system’s guide and help centre are incredibly useful and clearly laid out. The search function, in particular, is amazing for finding specific assistance related to any questions or scenarios we encounter.

​From an operational perspective, the feedback from our drivers on the system has been brilliant. They have reported that the platform has hugely improved communications between myself, as the transport manager, and them, allowing me to update them quicker than ever before.

​Overall, this has been an outstanding experience. We highly recommend Maxoptra and their professional support team.

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JA

Jack Archer

November 13, 2025 Source: Trustpilot.com
Excellent company to work with!
A very easy implementation from initial enquiry to using the software to plan our daily transport. Kim was excellent and very easy to work with! Thank you!
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J

Jemma

October 17, 2025 Source: Trustpilot.com
Jack and Kim have been fantastic
Jack and Kim have been fantastic, sales and implementation were smooth with as much support as I needed. Maxoptra is a great tool, very tech forward so no limits to what you can achieve with it.
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AM

Alan Mitchell

May 30, 2025 Source: Trustpilot.com
Exceptional Support from Kim Beeson – MaxOptra Training & Implementation experience…
I had an excellent experience throughout the training and implementation of MaxOptra with Kim Beeson. From start to finish, Kim was professional, knowledgeable, and genuinely helpful. She went above and beyond to ensure everything was covered smoothly and efficiently, always keeping me informed and providing practical, honest advice.

Her attention to detail, responsiveness, and friendly approach made the entire process completely stress-free. It's rare to come across someone so dedicated and trustworthy in today’s fast-paced environment.

I wouldn’t hesitate to recommend MaxOptra—or Kim specifically—to anyone considering the system.

Thank you, Kim, for your outstanding support!
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MO

Matt Overall

May 9, 2025 Source: Trustpilot.com
Blown away by Kim and the team - MaxOptra is SaaS done right
MaxOptra has great software - it works well, looks great and makes a big difference within our business. However, it is the team that really set this product apart from the competition.
Kim is on another level; she makes great software an awesome solution. Knowledgeable, professional, and generally an all round lovely person. I really enjoyed our time working to get MaxOptra integrated into our business and Kim worked to our tight deadlines with some late-night and last minute fixes and complexities. I was always with a smile and an endless supply of knowledge and enthusiasm.
Antonio was top notch at taking us through the sales cycle; patiently addressing each of our myriad of concerns, and helping to get the right commercial fit.
The whole team has been a model of how to sell and support a platform.
Read more

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