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Maxoptra Reviews

User Rating

4.1/5 (Based on 92 Ratings)

Rating Distribution

  • Excellent

    75%
  • Very Good

    2.2%
  • Average

    0%
  • Poor

    0%
  • Terrible

    22.8%

User Sentiments

Excellent Customer Support, User Friendly Interface, Robust Route Optimization, Real-Time Tracking

App Performance Issues, Inaccurate Customer Communications, Postcode Recognition Failures, Lack of Editing Functionality in App

Do You Use Maxoptra?

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Review Summary

Max Opta is a route optimisation software that is highly praised for its user-friendliness, efficiency, and excellent customer service. Users consistently highlight the positive impact Max Opta has had on their businesses, leading to significant time and cost savings. The implementation process is described as smooth and supported by knowledgeable and responsive staff, particularly Chris Ford, who is frequently mentioned as an outstanding implementation manager. Many users appreciate the flexibility of the software, its ability to adapt to individual business needs, and the valuable support provided by the team. Overall, Max Opta is considered a strong solution for businesses looking to optimise their routing, streamline logistical operations, and improve customer service.

Pros

  • Excellent customer support with a dedicated integration manager.
  • Userfriendly interface with intuitive navigation and features.
  • Saves time and money by optimizing routes and improving efficiency.

Cons

  • System can be slow or crash, impacting daily operations.
  • Limited functionality for tracking and correcting delivery information.
  • Communication with customers can be unreliable due to system errors.

AI-Generated from the text of User Reviews

Reviews
lH

lewis Humphreys

December 4, 2025 Source: Trustpilot.com
Brilliant implementation expirience
​The implementation of Maxoptra has genuinely been the smoothest and easiest integration I have experienced in my 10 years working at this company; a sentiment strongly and universally agreed upon by my colleagues.

​The success of this transition is largely down to the stellar support team. Antonio was fantastic during the initial period, and he subsequently passed us over to Chris and Kim. Both Chris and Kim were more than helpful in every aspect of the project and were incredibly quick and responsive to assist with any queries we had.

​Furthermore, the system’s guide and help centre are incredibly useful and clearly laid out. The search function, in particular, is amazing for finding specific assistance related to any questions or scenarios we encounter.

​From an operational perspective, the feedback from our drivers on the system has been brilliant. They have reported that the platform has hugely improved communications between myself, as the transport manager, and them, allowing me to update them quicker than ever before.

​Overall, this has been an outstanding experience. We highly recommend Maxoptra and their professional support team.

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JA

Jack Archer

November 13, 2025 Source: Trustpilot.com
Excellent company to work with!
A very easy implementation from initial enquiry to using the software to plan our daily transport. Kim was excellent and very easy to work with! Thank you!
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J

Jemma

October 17, 2025 Source: Trustpilot.com
Jack and Kim have been fantastic
Jack and Kim have been fantastic, sales and implementation were smooth with as much support as I needed. Maxoptra is a great tool, very tech forward so no limits to what you can achieve with it.
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AM

Alan Mitchell

May 30, 2025 Source: Trustpilot.com
Exceptional Support from Kim Beeson – MaxOptra Training & Implementation experience…
I had an excellent experience throughout the training and implementation of MaxOptra with Kim Beeson. From start to finish, Kim was professional, knowledgeable, and genuinely helpful. She went above and beyond to ensure everything was covered smoothly and efficiently, always keeping me informed and providing practical, honest advice.

Her attention to detail, responsiveness, and friendly approach made the entire process completely stress-free. It's rare to come across someone so dedicated and trustworthy in today’s fast-paced environment.

I wouldn’t hesitate to recommend MaxOptra—or Kim specifically—to anyone considering the system.

Thank you, Kim, for your outstanding support!
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MO

Matt Overall

May 9, 2025 Source: Trustpilot.com
Blown away by Kim and the team - MaxOptra is SaaS done right
MaxOptra has great software - it works well, looks great and makes a big difference within our business. However, it is the team that really set this product apart from the competition.
Kim is on another level; she makes great software an awesome solution. Knowledgeable, professional, and generally an all round lovely person. I really enjoyed our time working to get MaxOptra integrated into our business and Kim worked to our tight deadlines with some late-night and last minute fixes and complexities. I was always with a smile and an endless supply of knowledge and enthusiasm.
Antonio was top notch at taking us through the sales cycle; patiently addressing each of our myriad of concerns, and helping to get the right commercial fit.
The whole team has been a model of how to sell and support a platform.
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DG

Diane Gibson

March 10, 2025 Source: Trustpilot.com
Really easy and user friendly system
Really easy and user friendly system. The team talked us through everything in an easy to understand manner making the system really simple to implement. This will help our company and all of our customers going forward. Would recommend to anyone looking for a usable transport system.
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SB

STEPHEN BROWN

March 7, 2025 Source: Trustpilot.com
Super Routing
Using MaxOptra has revolutionized our delivery routing, taking our preparation time from around 3 hours a day to less than an hour, and so much more cost efficient
Huge printing saving as well for delivery notes.
Very pleased
Read more
EP

Ed Peeke-Vout

March 4, 2025 Source: Trustpilot.com
Great Support and Great System!
Great Support and Great System!

It took us a while to make the jump but with the help from Chris Ford, he taught us everything and no question was silly - now we are using it we will never look back!
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L

Lee

February 17, 2025 Source: Trustpilot.com
Well executed implementation
Kim took a proactive approach to the project, bringing the various stakeholders together, including other third parties linked to our ERP integration. The process was professional and efficient.
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DL

Declan Lennon

February 4, 2025 Source: Trustpilot.com
Max-Optra with Chris guiding us through…
Max-Optra with Chris guiding us through the install to the completion of the project was seamless, the support that was given was 100% and always available, great product, great team, highly recommend.
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