MailerSend Reviews

User Rating

3.3/5 (Based on 173 Ratings)

Rating Distribution

Excellent
56.1%
Very Good
1.2%
Average
1.7%
Poor
1.2%
Terrible
39.9%

User Sentiments

Generous Free Plan, Excellent Customer Support, Easy to Use Interface, Seamless API Integration

Unclear Account Suspension Reasons, Inconsistent Email Deliverability, Poor Domain Verification Process, Lack of Transparency in Terms of Service

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Review Summary

MailerSend receives mixed reviews. While many users praise its ease of use, powerful features, and excellent customer support, others report negative experiences with account suspensions, lack of communication, and issues with email deliverability. Some users found the platform helpful for sending transactional emails, but others felt it was not suitable for their needs, particularly those with large email lists or complex use cases. It appears that some users experience satisfactory service while others face significant difficulties, leading to a polarized view of the platform.

Pros

Easy to use and integrate with various platforms.
Provides excellent customer support, even for free users.
Offers a generous free tier with a significant email limit.

Cons

Lack of transparency in account approval process and unclear reasons for suspension.
Limited customization options in the email builder.
No refund policy, even for unused services.

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Reviews

Richard

January 11, 2026 Source: Trustpilot.com

Great solution for my personal and business send email services

Great solution for my personal and business email. After having issues with our existing ISP and send mail services, these guys rock. Great platform and super fast technical help and response. Really easy to set up and even did the DNS updates for me.

Would highly recommend !!

Arthur Roncato

January 6, 2026 Source: Trustpilot.com

Excellent support

The support was incredibly fast, straight to the point and solved my issues with ease.

Wolfgang Hennerbichler

December 22, 2025 Source: Trustpilot.com

Mailersend's support is fast

Mailersend's support is fast, to the point, and I have the feeling I'm talking to a professional. Thanks!

Nasser N

December 11, 2025 Source: Trustpilot.com

Reliable Email Solutions

I recently started using MailerSend for our website. The platform's user-friendly interface makes setup quick and easy. The support is outstanding—quick and efficient whenever I have questions. Highly recommend MailerSend for anyone needing reliable email solutions!

Abderrahman Daghay

December 9, 2025 Source: Trustpilot.com

Amazing support, quality and stellar service.

We’ve used MailerLite for our newsletters and always loved the quality and support. Now we opted for MailerSend for our transactional emails needs, it was an easy choice, and it delivers the same reliable, top-tier service from the team we trust.

Malshan Dissanayaka

December 9, 2025 Source: Trustpilot.com

mailersend is very easy to set up and…

mailersend is very easy to set up and fast. the support team? they are very fast , friendly.
Thank you mailersend.

Joksass

December 7, 2025 Source: Trustpilot.com

Great Support and Reliable Service

We’ve been working with MailerSend for over a year now and we’re very satisfied with the service. Their support team is highly competent — they always listen, respond quickly, and are ready to fix anything on their side when needed. Overall, a very reliable and helpful partner.

Lio

November 27, 2025 Source: Trustpilot.com

These guys are insanely fast!

These guys are insanely fast!

I haven’t experienced this level of email support since 2001. Super quick, super helpful, genuinely impressed. Keep it up!

Jean-François Cuylits

November 20, 2025 Source: Trustpilot.com

Absolutely amazing support.

Absolutely amazing support.
They detected that I had an error while I was verifying my DNS records and Glenn from the support jumped into the chatbot to help me and gave me the correct records.

Jesus Cano

November 11, 2025 Source: Trustpilot.com

Cyro has been very kind.

Good tool.
I had a configuration problem and contacted support. Cyro helped me. He was very, very friendly and helped me with everything I needed until the problem was solved.