MailChimp Reviews

User Rating

1.6/5 (Based on 936 Ratings)

Rating Distribution

Excellent
8.1%
Very Good
4%
Average
3.4%
Poor
4.5%
Terrible
80%

User Sentiments

Ease of Use, Free Plan, Email Templates, Extensive Integrations

Unreliable Customer Support, Account Suspensions, Spam Issues, Outdated Interface

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Review Summary

Overall, users praise the user-friendly interface, email customization options, and automation features of the software. They appreciate the wide range of templates, ease of use, and helpful customer support. However, some users mention occasional glitches, deliverability issues, and limited reporting capabilities. Additionally, pricing concerns and a learning curve for advanced features are noted. Generally, users find the software effective for basic email marketing needs, but suggest improvements for advanced functionalities and analytics.

Pros

Userfriendly interface and easytouse draganddrop email builder.
Wide range of templates and customization options for creating professionallooking emails.
Robust email marketing automation features for creating targeted and personalized campaigns.
Comprehensive analytics and reporting for tracking campaign performance and results.

Cons

Limited free plan with basic features and low email sending limits.
Some users have reported deliverability issues and occasional email delivery delays.
Limited integration options with some thirdparty applications and platforms.
Lack of advanced features like multivariate testing and predictive analytics.

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Reviews

GerardoC

January 8, 2026 Source: Trustpilot.com

Great platform and technical support!

Great platform and technical support, especially Rae!

Dan

January 7, 2026 Source: Trustpilot.com

very straight forward and effective

very straight forward and effective, 10/10

Leah

January 1, 2026 Source: Trustpilot.com

They were helpful

They were helpful. I had all my questions resolved.

Tanya

December 26, 2025 Source: Trustpilot.com

Customer service was amazing

Customer service was amazing! They were extremely patient and walked me through step by step on how to fix my issue.

Paris

December 20, 2025 Source: Trustpilot.com

MailChimp is a Gamechanger

This website is so easy to use and there are so many things I need to take advantage of that was introduced in the onboarding interactive call they provide. I will be taking another one to really hammer down all the amazing integration features Mailchimp provides

Jaclyn

December 18, 2025 Source: Trustpilot.com

The agent Mars is very knowledgeable

The agent Mars is very knowledgeable. Quickly resolved the issue.

Monserrat

December 15, 2025 Source: Trustpilot.com

Mars was kind and Understanding

Mars was kind, understanding, and patient with me. He helped me to resolve my issue in a very delicate way. Thank you sooo much!

Jorge

December 15, 2025 Source: Trustpilot.com

Very good experience!

Very good experience

Tom Thomas

December 11, 2025 Source: Trustpilot.com

Met me where I am (Reddit) and was very…

Met me where I am (Reddit) and was very responsive and helpful

Mr Matthew McKenna

December 8, 2025 Source: Trustpilot.com

Super fast support to solve any issues…

Super fast support to solve any issues or questions i had.

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