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MailChimp Reviews

User Rating

4.7/5 (Based on 18,571 Ratings)

Rating Distribution

  • Excellent

    84.8%
  • Very Good

    8.7%
  • Average

    1.5%
  • Poor

    4.7%
  • Terrible

    0.4%

User Sentiments

Ease of Use, Free Plan, Email Templates, Extensive Integrations

Unreliable Customer Support, Account Suspensions, Spam Issues, Outdated Interface

Do You Use MailChimp?

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Review Summary

Overall, users praise the user-friendly interface, email customization options, and automation features of the software. They appreciate the wide range of templates, ease of use, and helpful customer support. However, some users mention occasional glitches, deliverability issues, and limited reporting capabilities. Additionally, pricing concerns and a learning curve for advanced features are noted. Generally, users find the software effective for basic email marketing needs, but suggest improvements for advanced functionalities and analytics.

Pros

  • Userfriendly interface and easytouse draganddrop email builder.
  • Wide range of templates and customization options for creating professionallooking emails.
  • Robust email marketing automation features for creating targeted and personalized campaigns.
  • Comprehensive analytics and reporting for tracking campaign performance and results.

Cons

  • Limited free plan with basic features and low email sending limits.
  • Some users have reported deliverability issues and occasional email delivery delays.
  • Limited integration options with some thirdparty applications and platforms.
  • Lack of advanced features like multivariate testing and predictive analytics.

AI-Generated from the text of User Reviews

Reviews
VU

Verified User

October 27, 2026 Source: G2.com
Easy Newsletter Creation
What do you like best about Intuit Mailchimp Email Marketing?I find Intuit Mailchimp Email Marketing easy to use, and all the features are easy to navigate. I can quickly create a good-looking newsletter and send it to all our subscribers. The different templates let us change the look and feel as needed. It was also very easy to set up, add contacts, create our first audience and newsletter, and configure domains.What do you dislike about Intuit Mailchimp Email Marketing?I wish the smaller packages were more flexible about the number of audiences.What problems is Intuit Mailchimp Email Marketing solving and how is that benefiting you?I can quickly create a good-looking newsletter and send it to all of our subscribers.
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TF

Tim F

October 27, 2026 Source: G2.com
Easy to Use, Helpful Templates, and a Straightforward Experience
What do you like best about Intuit Mailchimp Email Marketing?I really like how easy it is to use, and I appreciate the templates they provide. Overall, it feels straightforward and user-friendly.What do you dislike about Intuit Mailchimp Email Marketing?They recently changed the number of emails you can send and which product features you can use unless you pay more per month. Since then, we haven’t been able to use the features we relied on.What problems is Intuit Mailchimp Email Marketing solving and how is that benefiting you?Marketing to our partners and volunteers.
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MS

Mary S

October 17, 2026 Source: G2.com
Professional Graphics and Instant Feedback Make Mailchimp a Win!
What do you like best about Intuit Mailchimp Email Marketing?Professional graphic! Instant feedback on opening!What do you dislike about Intuit Mailchimp Email Marketing?Difficult to compose the list of emails of who to send it to. That part is time consuming. Yet, Mailchimp made my way possible by allowing me to import all of my contacts and then eliminate from 5,000 to the pared down list of 600. Still time consuming; but well organized with an option to create groups. However, I found the mailing to all most satisfying with as many as 250 openings for one Send of the same graphic!What problems is Intuit Mailchimp Email Marketing solving and how is that benefiting you?Reaching a wider audience. Reminders of dates and times of opening and length of show as well as address of gallery.
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AE

Amy E

October 16, 2026 Source: G2.com
Fewer Bouncebacks and Better Deliverability with Mailchimp
What do you like best about Intuit Mailchimp Email Marketing?My company was struggling with email bouncebacks when sending out sales emails each week. I don't think it happens with Mailchimp. We do have some customers that have our salesheets go to spam still, but I'm not sure that can be avoided completely. We've seen improvement with MC for sure!What do you dislike about Intuit Mailchimp Email Marketing?My company makes a THC seltzer that cannot be mentioned in sales materials. I realize this may be a legal issue and out of Mailchimp's control, but that is a big chunk of our business that cannot reach customers through your platform.What problems is Intuit Mailchimp Email Marketing solving and how is that benefiting you?Our primary issue was sales email bouncebacks, and Mailchimp solved it relatively easily and cheaply.
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VO

Verified User in Civic & Social Organization

October 13, 2026 Source: G2.com
Straightforward, intuitive tool for keeping our non-profit going, and reaching new members..
What do you like best about Intuit Mailchimp Email Marketing?Mailchimp is straightforward and intuitive. I have used its more complex features when working for other companies, but now I find it most helpful in keeping a small non-profit community center going.What do you dislike about Intuit Mailchimp Email Marketing?I don't have any complaints at this time.What problems is Intuit Mailchimp Email Marketing solving and how is that benefiting you?Mailchimp helps my outreach to a scattered audience at various levels of tech confidence. It helps me advertise a broad spectrum of events and follow up easily.
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DA

David A

October 8, 2026 Source: G2.com
Easy-to-Use Marketing Tool with Professional Email Templates
What do you like best about Intuit Mailchimp Email Marketing?Mailchimp is very easy to use as a marketing tool, and its templates are very professional and easy to lay out and create professional, readable business emails.What do you dislike about Intuit Mailchimp Email Marketing?I really don't have any dislikes regarding Mailchimp.What problems is Intuit Mailchimp Email Marketing solving and how is that benefiting you?Mailchimp provides easy-to-use templates with which I am able to create timely and current emails promoting my business. These promotions are professional-looking and easily adaptable.
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CL

Caley L

September 22, 2026 Source: G2.com
Effortless Email Crafting with Powerful Targeting
What do you like best about Intuit Mailchimp Email Marketing?I really like that Intuit Mailchimp Email Marketing is very easy to use. It's simple to make emails look pretty and organize everything, so I can place things wherever I want, and change colors and themes. I also appreciate being able to target specific clients and the auto resend feature that helps increase the email open rate. It tells me who opened the emails and who didn’t, which is super helpful. My clients notice the effort in the emails due to the way I can organize photos, paragraphs, links, and make everything look neat. The setup was straightforward, very self-explanatory and not complicated at all.What do you dislike about Intuit Mailchimp Email Marketing?I wish I could connect Intuit Mailchimp Email Marketing with the scheduling platform I use, so everything could be integrated. Currently, I'm using Dance Manager to schedule clients, and having them connected would be helpful.What problems is Intuit Mailchimp Email Marketing solving and how is that benefiting you?I use Intuit Mailchimp Email Marketing for mass contacting and creating client-specific groups, making email deployment efficient and personalized. It's easy to make emails look professional, and I can auto resend them, improving the open rate.
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MF

Michael F

September 18, 2026 Source: G2.com
Efficient Communication with Extensive Customization
What do you like best about Intuit Mailchimp Email Marketing?I like how Intuit Mailchimp Email Marketing offers so many options to tailor a campaign to our needs graphically. It's really nice to optimize with SEO too. Being able to follow up with a resend on unopened campaigns and the possibility of sending SMS text messages are also great features. Plus, the initial setup was easy, which I appreciate a lot.What do you dislike about Intuit Mailchimp Email Marketing?No administrator (admin) HTML code access on mobile devices.What problems is Intuit Mailchimp Email Marketing solving and how is that benefiting you?Intuit Mailchimp Email Marketing solves communication problems by making it quick and easy to send daily quotes and church updates. It offers many options to graphically tailor campaigns and optimize them with SEO. Features like follow-up resends on unopened campaigns and SMS capabilities enhance communication outreach.
Read more
NK

Nikunj K

September 15, 2026 Source: G2.com
Mailchimp and mandrill are Great email sending services with mandrill Great Dashboard
What do you like best about Intuit Mailchimp Email Marketing?The dashboard and the GUI are great. It’s super easy to manage and use.What do you dislike about Intuit Mailchimp Email Marketing?There’s no real downside as such; however, the interface between the Mailchimp marketing dashboard and Mandrill transactional email services should be easier to navigate. Aside from that, the services are really good.What problems is Intuit Mailchimp Email Marketing solving and how is that benefiting you?It helps our marketing team send campaigns directly, and it’s also easy to integrate with any CRM.
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VI

Verified User in Museums and Institutions

September 4, 2026 Source: G2.com
Create Beautiful Invites and Send Compact Emails to Many at Once
What do you like best about Intuit Mailchimp Email Marketing?.you can create nice invites and send compact mails do more people at onceWhat do you dislike about Intuit Mailchimp Email Marketing?its not so easy to understand if nobody explains it to you at least a littleWhat problems is Intuit Mailchimp Email Marketing solving and how is that benefiting you?we use it for our distribution list
Read more

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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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