Luma Health

About Luma Health

Luma Health is a patient engagement platform that helps doctors and health clinics to automate patient communication, modernise patient access and maximise business results. The platform comes with a patient access solution that reduces no-shows, cancellations, backfills and maximises referral conversions, automatically. In addition, the actionable reminders sent by Luma Health allow patients to reschedule, confirm or cancel appointments in the language of their choice, by phone call, email or text. The platform works with a simple HIPAA-compliant communication channel enabling users to send text messages easily on the devices that patients use every day. Furthermore, it also streamlines the entire process of helping patients to achieve their goals. Luma Health provides easy access to data on capacity and utilisation that helps doctors to find best practices and areas for improvement. At last, its automated post-visit outreach classifies patient feedback and computes Net Promoter Scores (NPS) in real-time.

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Pricing

Free Trial Not Available
Offers Custom plan.
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Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Luma Health Features

Show Feature Explanation

Appointment Scheduling

Helps in scheduling and managing all necessary appointments

Patient Records Management

Manages and records all necessary and vital data about a patient.

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

Mobile Access

Allows accessing the software and product/service related information from a mobile device

HIPAA Compliant

Offers security over the collection of sensitive data with SSL

Luma Health Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Luma Health Custom

Features

Patient Scheduling
Auto-Refill Appointments
Smart Waitlist
Referral Capture & Conversion
Patient Recall
Attribution Lists
Interactive Appointment Reminders
Pre- & Post-Care Messaging
Multilingual Messaging
Intake Forms
Screening Forms
Insurance & Driver’s License Capture
Zero Contact Check-In
Zero Contact Waiting Room
No App Required
Virtual Appointments with Guests
Secure Chat
Broadcast Messaging
Patient Feedback
Automated Campaigns
EHR integrations

Disclaimer: The pricing details were last updated on 05/11/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Luma Health Alternatives

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Luma Health Reviews

User Rating

4.8/5 (Based on 131 Ratings)

Rating Distribution

Excellent
85.5%
Very Good
13%
Average
0%
Poor
1.5%
Terrible
0%

User Sentiments

Automated Appointment Reminders, Improved Patient Communication, User-Friendly Interface, Reduced No-Show Rates

Occasional System Glitches, Limited Form Functionality, Difficulties with Older Patients, Inconsistent EMR Integration

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Review Summary

Luma Health is generally well-regarded for its ease of use, particularly for patient communication and appointment scheduling. Users appreciate the ability to send secure messages, reminders, and forms digitally, which reduces phone calls and improves efficiency. While some users find the platform a bit glitchy or experience occasional delays in data updates, the overall consensus is positive. Luma's customer service is consistently praised for its responsiveness and helpfulness. The platform has helped many healthcare practices improve patient engagement, reduce no-show rates, and streamline administrative tasks.

Pros

Luma Health automates tasks, improving patient engagement and reducing workload.
It offers a seamless experience within the healthcare ecosystem, boosting performance.
Luma provides flexibility and adaptation to specific system use cases, enhancing efficiency.

Cons

The messaging platform requires constant refresh for new messages, and links are not received.
Users have to constantly check and refresh for new messages, and alerts are not available.
Luma is a complex IT solution requiring familiarity with Epic and other products for successful operation.

Luma Health Reviews

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