LimeChat Reviews

The analytics feature along with the campaigns

The bot training is a blind spot. Need to be more robust

Solving the inbound customer journey. Helping in consumer awarness and navigation through the different use cases.

The response of the chatbot is swift and accurate.

So far, I have not experienced anything odd about Limechat; hence nothing to dislike about it.

Customers ask a few common questions, and the response is automated through the chatbot.

Csutomer Ticket management, Chatbot feature, WhatsApp campaign management

None - The team was very supportive during any gaps

1. Ease of managing customer tickets and raising the cases

2. Chatbot feature for general transactional queries

3. Whatsapp Transactional/marketing campaign creations

A proactive POC, Kshitij Seth has helped us with appropriate solutions and timely implementation of tasks. He also puts effort into making sure our issues are resolved satisfactorily.

For WhatsApp broadcasting, we have been facing issues. I would highly recommend moving away from CSV uploading of users to a better, more straightforward method to add user data. There are high failure rates while sending WhatsApp messages. Also, we can have a better communication platform with the POC, such as Google chat or a Whatsapp group, for a quicker turnaround.

Helps reduce the burden of our customer care communication with automated WhatsApp messaging.

Limechat offers great amount of flexibility and intuitive user experience for customers to self learn and begin using the features. Thru have the best team, period.

Nothing really, I think they evolve every week and month.

The ease of managing tickets, chat history, order history, one click featured, as well as customer management from communication to concerns, everything. Increasing business.

Helps in creating a brand image towards the customers and we can communicate with best possible ways.

Timely solution and great team support.

- Ecommerce Helpdesk

- Whatsapp Engagement Campigns

Both the above are really efficient.

There is nothing to dislike about limechat

1. Handling Omnichannel Communication Queries

2. Handling Whatsapp Channel Communication

Support, Services. The user-friendly interface makes it easy to navigate. The support team are a prompt and helpful in response to any questions or issues I have encountered

There is nothing much to dislike about limechat.

Improved efficiency: Limechat allows support teams to handle more inquiries in less time and Increased productivity With faster response times and more personalized support

The Limechat team has always been very responsive and helpful, specially Sridhar,he goes out of his way to ensure your issues are resolved.

We are facing few issues due to the diversity of the products, hence trying to figure out a better flow on the chat.

- We are able to connect with our customers much faster

- COD orders are getting confirmed online, reducing the need to call everyone

Easy to use & excellent customer support.Highly recommended to Setup a Whatsapp channel for Business. Chat Bot is good for support automation and campaign in our helpful to recover abandoned carts.

Need to work on Mobile App; certain bugs are observed as compared to the desktop application.

abandoned cart recovery, support automation, engagement campaign on whatsapp

The integrated dashboard with all the channels is the best part, we do not have to navigate multiple places

There are some unsupported features with instgaram needs to be resolved

Our entire customer chat support system has been made very easy and convenient