Lightspeed eCom Reviews

Mike actually helped me. he stayed on the line, kept checking back in, and completed the task to help me. everyone spoken to prior either hung up or did not know how or what to do to help. Thank you mike for taking the stress off the day before holidays.

Lightspeed is an incredibly easy program to use. The back office offers lots of insights and helpful information and their support team is great.

I have been using Lightspeed POS for my retail business and cannot speak highly enough about both the product and the support team. The system itself is an amazing solution for retailers—it’s easy to use, intuitive, and offers all the functionality you need to streamline operations. The training was thorough, and the team ensured we were fully equipped to make the most of all the features.

I also want to give a special mention to Jamie Cowie, who truly went above and beyond to resolve an issue that was entirely my own fault. Jamie was incredibly polite, patient, and helpful throughout the entire process. His level of professionalism and dedication is commendable, and I wouldn’t hesitate to recommend him to anyone needing support. Thank you, Jamie, for your exceptional service!

Overall, I am extremely satisfied with Lightspeed POS and would recommend it to any retailer looking for a reliable and user-friendly system.

Catherine Vouligny was absolutely amazing when assisting on getting our payment method switched over, getting us into advanced reporting, and just general support. I could always count on a reply, and she made the whole process quick and painless! I don't think I could imagine a better account rep!

Michael L. was very professional and polite. He resolved my issue quickly. Thanks Michael

They care about the job/requests getting resolved

Lightspeed POS and payments is easy to use. Definitely one of the most user friendly products around. The price is very reasonable given the suite of features including barcode scanning, inventory management, real-time analytics.. just to name a few. The payments integration is fantastic as it streamlines the number of vendors required and cuts time and costs. Customer support is really good and setup is easy. Amazing product to help businesses grow and flourish with a technological solution.

Lightspeed is probably the best omnichannel platform. It is a one-stop shop for retailers and restaurateurs. Easy to use point of sale system and payments processing through their terminals is easy and convenient. Inventory management capabilities is unmatched.

Very understanding, clear response and very helpful!

Erica P., our new account manager is amazing. She really solved any issues we had with speed! We recommend Lightspeed services especially if you have a great account manager. That makes all of the difference in the world. Without Erica, we may have terminated our services with Lightspeed. Please have all managers mirror her and you will never have any complaints from anyone. She is the blueprint for exceptional customer service, likability and skill set. Please promote and retain at all costs!!!

Thank you Erica! You made all of the difference in the world.

P.S
If corporate is reading and want a detailed understanding of the above I am happy to do so.