Lettria Reviews

Lettria was easy to set up to analyze our call samples and start our annotations.

The deployment was also very quick, thanks to the support of the Customer Success team.

The no-code platform is constantly evolving.

Some screens still lack ergonomics, but the Lettria teams have done an incredible job of making their technology accessible.

We had a speech-to-text solution, but we didn't know how to analyze their content globally. We were missing out on valuable insights from our prospects and customers.

In addition, our CRM was not fully up to date because after-call work is often tedious. This meant that we could not fully exploit the data and our statistics had large margins of error.

As a pet insurance, we need to monitor closely our customer feedbacks. While we don't have internal data-science people, Lettria helped us access excellent sentiment & emotion analysis, as well as topic detection. The platform is very well designed and our software engineering team managed to integrate their APIs in a matter of hours

Onboarding was a bit rought but has been improved lately.

We can't afford a team internally to build NLP projects.

Lettria is the go to platform if you're looking to implement AI within your sales cycle. The team is reactive and composed of experts who will advise you on NLP techniques.

Nothing much to say on this subject, great experience overall.

Making sure the data in my CRM is clean after each call.

Efficient pre-trained modules for various functions including sentiment analysis, emotion analysis, and language detection, among others. Backed by a human-sized company with a responsive and dependable team. The annotation platform prioritizes user needs and preferences.

The pattern management features could benefit from enhancements to facilitate finer adjustments by computational linguists. It would be advantageous to expand the range of options and allow for the customization of pre-made categories.

Our objective is to categorize wide rande of customer reviews from diverse industries into different label categories, such as positive or negative sentiment, topics, and language. To achieve this, we use the Lettria API to integrate our customer management software and merge text analysis data with quantitative data

Easy to use, clean interface, it is easier to understand the steps to set up and run a NLP project, train a model, create labels, etc. The fact that it is a very techy-subject and Lettria allows me to understand concepts and follow the entire lifecycle of a project, it is amazing!

You gotta have some prior knowledge to be able to use it. Even though it is a self-service tool, you need to understand jargons and flows inside NLP world.

I can detect improvements on customer service by analysing customer reviews online. Annotation task is also faster with the suggestions tool!

Entre l'intuitivité de la plateforme, l'UX bien pensée et l'analyse pertinente en anglais comme en français, on va avoir du mal à se passer de Lettria pour nos exercices d'analyse de retours consomateurs.

Rien de spécial à signaler

On attend avec impatience l'API pour notre app

Lettria nous permet de traiter une grande quantité de retours clients afin d'identifier les messages clés et les signaux faibles.

Game changer au sein de Yomy

Support vraiment réactif, prise en main rapide grâce à une interface intuitive et des explications d'onboarding claires

Franchement pas de dislike de mon côté - merci !

Lecture de contrats multiples avec de gros volumes de textes changeants d'un contrat à l'autre

Multilingual support, user-friendly interface, and accurate sentiment analysis make it a powerful tool for language processing.

Frequent new features can be initially disorienting for some users.

Efficiently handles complex NLP projects and enables seamless collaboration among team members. On average we save about 30-50% of time vs manual tools

Lettria is very easy to use. The team is responsive, and the technology is very solid. Lettria replaces an entire team dedicated to NLP!

You have to know exactly what you want in order to maximize the effectiveness of the platform.

Lettria provides AI-based text analysis based on powerful R&D. Much better than building your own NLP models. The time savings are exceptional.

Easy and fast. You can set up your project in a few minutes and collaborate with all your team

The platform had many new features recently making some users looses their marks

Adress difficult NLP project in a couple of minutes

Colloborating with several person on the same platform