Lavu Reviews

User Rating

4.4/5 (Based on 393 Ratings)

Rating Distribution

Excellent
81.9%
Very Good
3.3%
Average
1.5%
Poor
1.8%
Terrible
11.5%

User Sentiments

Customer Support, Ease of Use, Detailed Reporting, Extensive Integrations

System Instability, Inaccurate Reporting, Limited Offline Functionality, Complex Back-end Interface

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Review Summary

Overall, Lavu receives mixed reviews from users, with praise for its ease of use, customer support, and comprehensive features, but criticism for its occasional glitches and limited reporting capabilities. Users appreciate its intuitive interface, user-friendly design, and helpful customer support team. The software's extensive features, including inventory management, customer relationship management (CRM), and reporting, are also well-received. However, some users have experienced occasional technical glitches and have expressed dissatisfaction with the reporting capabilities, suggesting room for improvement in data analysis and customization.

Pros

Easy to use interface and setup: Lavu is designed to be userfriendly, making it a popular choice for restaurants.
Mobile app: Lavu offers a mobile pointofsale app that allows employees to take orders and process payments anywhere in the restaurant.
Comprehensive features: Lavu offers a wide range of features, including inventory management, customer loyalty programs, and reporting.

Cons

Pricing: Lavu's pricing can be higher than some other restaurant POS systems.
Lack of customization: Lavu may not be as customizable as some other POS systems, making it less suitable for businesses with unique needs.
Customer service: Some users have reported experiencing issues with Lavu's customer service.

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Reviews

Gjeto Lulgjuraj

January 6, 2026 Source: Trustpilot.com

Reps at Lavua are very helpful

Reps at Lavua are very helpful, whenever you have an issue they fallow up intill your issue is complete. Not over the phones, in person .

Zachary Ramsey III

December 22, 2025 Source: Trustpilot.com

I got my problems solved and taking in…

I got my problems solved and taking in money without interruption

Fazlullah Mohammed

December 15, 2025 Source: Trustpilot.com

Really I love trust pilot it's too much…

Really I love trust pilot it's too much helpful

customer

December 13, 2025 Source: Trustpilot.com

Great customer service

William skaggs

November 23, 2025 Source: Trustpilot.com

This man was great at his job

This man was great at his job. He has settled a 3 month frustration. Thank you so much for giving me this man. He made it all right.

Dewayne Coleman

November 22, 2025 Source: Trustpilot.com

When you call them they all get you…

When you call them they all get you right where you need to be very good people 😉

Tgall

November 22, 2025 Source: Trustpilot.com

Very helpful

Rep was extremely helpful and courteous. Very professional

Elene Dandridge

November 18, 2025 Source: Trustpilot.com

I'm incredibly grateful for Savio's…

I'm incredibly grateful for Savio's assistance. He was very thorough and managed to make the whole process remarkably easy, far exceeding my expectations. Truly top-tier service.

Jessica Davis

November 16, 2025 Source: Trustpilot.com

Very knowledgeable and patient

Very knowledgeable and patient. Very attentive and helpful in walking through the steps to fixing our problems.

Daphne Bennink

November 12, 2025 Source: Trustpilot.com

My problem was dealt with and resolved…

My problem was dealt with and resolved quickly