Kount Reviews

User Rating

4.9/5 (Based on 112 Ratings)

Rating Distribution

Excellent
92.9%
Very Good
5.4%
Average
0.9%
Poor
0%
Terrible
0.9%

User Sentiments

Extensive Data Insights, Fraud Prevention Capabilities, User Friendly Interface, Excellent Customer Support

Complex Integration Process, Confusing Terminology, Data Limitations, Limited Reporting Functionality

Do You Use Kount?

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Review Summary

Kount is a fraud detection software, trusted by businesses to protect their online transactions. Users appreciate its real-time monitoring and analysis capabilities that help identify and prevent fraudulent activities effectively. Many reviewers highlight the accuracy and speed of Kount's fraud detection algorithms, leading to a significant reduction in false positives. Additionally, Kount's intuitive interface and customizable reporting options are praised for enabling seamless integration and valuable insights into fraud trends. However, some users suggest room for improvement in customer support responsiveness and occasional system glitches. Overall, Kount is a reliable and comprehensive fraud detection solution that helps businesses safeguard their online transactions.

Pros

Advanced fraud detection technology accurately identifies and prevents fraudulent transactions.
Realtime monitoring and alerts help businesses quickly respond to and mitigate fraud attempts.
Easy integration with existing systems and platforms simplifies implementation and usage.
Customizable rules and settings enable tailored protection based on specific business needs.

Cons

The cost of the software may be prohibitive for some businesses.
Some users have reported occasional false positives, resulting in legitimate transactions being flagged as fraudulent.
The platform may require a learning period for users to become familiar with its features and functionality.

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Reviews

Timothy K

April 2, 2025 Source: G2.com

Kount was able to help us when others couldn't.

What do you like best about Kount?

The number of options Kount has is great for companies of all sizes. We had specific needs that required customization and they worked with our Dev team to get it done. Implementation was a lot quicker than the competitors. From scoping out our projet to the 90 day personalized onboarding (Shoutout to Olaia ⭐⭐⭐⭐⭐) it was a great experience. Responsive, thorough, and easy to use software.

What do you dislike about Kount?

There were a few snags with implementation between Kount and our Dev team. The issues were all resolved, I wish it could have been handled quicker but it was to be expected with the custom integration we required.

What problems is Kount solving and how is that benefiting you?

Kount has helped us stop card testing on our website through our bill payment and e-commerce store.

Verified User in Retail

February 14, 2025 Source: G2.com

Kount Essentially Remove Fraud from our Equation

What do you like best about Kount?

Kount helped us reduce fraud from an everyday fear and simplify it down to a 5-10 exercise each day.

What do you dislike about Kount?

We haven't experienced a downside in using it.

What problems is Kount solving and how is that benefiting you?

Hundreds of thousands of transactions with a wide review net are narrowed down to our highest potential fraud actors.

Bryan S

June 5, 2024 Source: G2.com

Kount Review

What do you like best about Kount?

The employees are all knowledgeable, helpful, down to earth people that have expressed genuine interest in the needs of my business

What do you dislike about Kount?

So far, nothing. But I do think it would be great to have a dashboard breaking down revenue, refunds/CBs, processing fees, fraud fees, and remaining profit by MID.

What problems is Kount solving and how is that benefiting you?

Preventing fraud, managing fraud, and helping us save money by no blocking too many good sales

Frank C

June 4, 2024 Source: G2.com

B protection and cost savings to our clients Eye opening

What do you like best about Kount?

The panel conversations and data has given me more ideas on clients I can sell the services to.

What do you dislike about Kount?

So nothing other than the amount of data picked up today

What problems is Kount solving and how is that benefiting you?

G A

June 4, 2024 Source: G2.com

What can you KOUNT on?

What do you like best about Kount?

The user interface is easy to navigate, and with the addition of 3rd party data providers you have enhanced validation, and ability to improve your decisions. I'm also excited about product enhancements to leverage new AI decision science!

What do you dislike about Kount?

Some of the scoring, and terminology seem to be in conflict with each other, which is probably just a function of how the product evolved over time. Hi scores, vs low scores, before vs after for example when setting context related to proximity or time of purchase can be confusing.

What problems is Kount solving and how is that benefiting you?

We are using the application to keep fraudsters at bay, create friction and prevent a free lunch. No solution is perfect, and with any solution there will be values you have to tolerate, business rules and decisions based on what your budget is for loss. The solution can be tuned by the end user to meet those needs.

Julia W

June 4, 2024 Source: G2.com

The most advanced fraud prevention program available

What do you like best about Kount?

The options and innovation is endless when it comes to defending our company from fraud. Kount is continuously rolling out new products to improve their process for their customers.

What do you dislike about Kount?

I wish there was a bit better onboarding for new analysts doing manual review. A clear cut and easy to understand explanation of rules would be awesome.

What problems is Kount solving and how is that benefiting you?

Kount is identifying our fraud and saving us TIME and payroll.

Katrina K

April 5, 2024 Source: G2.com

Fraud's endgame

What do you like best about Kount?

Kount is a great fraud mitigation tool for our business and has the ability to support multiple brands. The account managers are always willing to help and very easy to communicate with. We are frequently learning about new tools/capabilities in the Kount platform which is fundamental to the ever changing fraud environment.

What do you dislike about Kount?

Being nitpicky, some functions could benefit from updates/enhancements so users can use the service and retrieve information with ease.

What problems is Kount solving and how is that benefiting you?

Kount has and is helping our company mitigate and identify fraud across our brands. Our ability to analyze the data we receive through Kount, assists us in creating rules to support our good customers while decreasing risk.

Matt K

April 3, 2024 Source: G2.com

Great fraud mitigation tool!

What do you like best about Kount?

This tool enables our business to mitigate chargebacks and reduce our fraud exposure. Additionally through its data analysis capabilities it allows us to provide excellent reporting to stakeholders about key metrics

What do you dislike about Kount?

The only thing I don't like is the lag time of data mart. It can load a bit slow at times but that's it

What problems is Kount solving and how is that benefiting you?

Chargeback losses and helping increase approval rates

Alonso V

February 17, 2024 Source: G2.com

Efficient Fraud Protection Solution

What do you like best about Kount?

The best aspect of Kount is its accuracy in identifying fraudulent transactions, which helps protect our business and improve customer trust.

What do you dislike about Kount?

Occasionally, the user interface could be more intuitive, but overall, it's a minor inconvenience compared to the benefits of using Kount.

What problems is Kount solving and how is that benefiting you?

Kount is solving the problem of e-commerce fraud by providing robust fraud detection solutions. This benefits us by protecting our business from fraudulent transactions, reducing chargeback rates, and improving overall customer trust and satisfaction. With Kount's fraud protection services, we can confidently conduct online transactions knowing that our business and customers are protected.

Felipe S

February 15, 2024 Source: G2.com

Great support, reporting and insights

What do you like best about Kount?

The reporting details and dashboards available. The support we received whenever we encountered an issue is excellent. Their portal is very user friendly and allows to generate reports quickly.

What do you dislike about Kount?

Sometimes they submit updates on their portal that changes completely the way we visualize some reports. Is not a big downside since it doesnt take long to adapt again.

What problems is Kount solving and how is that benefiting you?

With the DDC we were able to more accurately allow trusted devices into our system as well as viewing details whenever we receive report of potential unauthorized login attempts.

Kount Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Kount?

Review Summary

Pros

Cons

Timothy K

Verified User in Retail

Bryan S

Frank C

G A

Julia W

Katrina K

Matt K

Alonso V

Felipe S

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