Kommo Reviews

What I like most about Kommo is how simple it is to use while still offering powerful features. Managing customer conversations, tracking leads, and organizing follow-ups is straightforward. The automation tools save time on repetitive tasks, and everything is easy to find, which makes daily work much more efficient.

The interface could be more modern and easier to navigateOverall, Kommo is easy to use, but there is still room for improvement. The interface could feel more modern, and some settings require a few extra clicks to find. Simplifying the navigation and improving the overall UI would make the user experience even better.

Kommo helps us keep all customer conversations in one place, making it easier to manage leads, respond quickly, and improve team collaboration

A perfect management system for businesses.

Some advanced features require initial setup and time to learn, but once configured, the platform works smoothly.

Kommo helps us manage customer conversations, track leads, and automate follow-ups in one place. This saves time, improves response speed, and helps us avoid missing potential sales.

Kommo makes it easy to manage leads and customer conversations in one place. The interface is intuitive, and the automation features help save time on daily sales tasks.

The initial setup and customization can take some time, but the platform is easy to use once you get familiar with it.

Kommo helps us keep customer conversations, leads, and follow-ups organized in one place. This makes it easier to respond faster, track opportunities, and improve our sales workflow.

I use Kommo to organize and optimize customer relationships. The platform greatly assists in processes and in tracking the sales funnel. With the platform, I avoid losing information, as everything is recorded and centralized, which helps to have control over the leads. I like the practicality and ease of the platform, everything is very intuitive and this makes my day more agile and productive. The initial setup was very practical.

The part about customization. Some automations require several steps to configure; if it were more visual, it would help.

I use Kommo to organize customer relationships and optimize processes. The platform records and centralizes information, making it easier to manage leads. It is easy to use, which speeds up my day and increases my productivity.

I like automations, reports, and the centralization of conversations with customers.

the delay of support in returning the call when we often need immediate assistance

organization and performance,

I like the omnichannel integration of Kommo, which allows direct campaigns to WhatsApp and the configuration of alerts/automations from other networks that direct to WhatsApp. I also find the initial setup quite easy.

The interface is nice, it's one of the best on the market today and provides the team with an easy and quick way to operate, without having to go back and forth multiple times, which gives the sales team speed and performance in use. Additionally, the native AI is a huge help for the team, being able to create automations that significantly balance the usage time.

Native integration with WhatsApp! Autonomy for creating bots, automations, and AI within the platform itself, enabling the implementation of business processes quickly and in a scalable manner.

Instabilities that frequently occur on the platform, causing it to be offline for some periods. The mobile app was very slow (a recent update was released and we will monitor it).

Lead management, professional customer service, unification of

I don’t think any software is perfect, but what really matters is having a team that’s committed to constant improvement and to rolling out new features—and that’s exactly what Kommo delivers. Unlike other CRMs that started with a more traditional structure and only added messaging capabilities later on, Kommo was built from the ground up as a conversational CRM. It was designed that way from day one, and you can feel the difference in how natural and fluid the overall experience is.

Like most CRMs, Kommo isn’t the easiest tool to set up at first. You do need to invest some time upfront to learn how everything works, but once you get through those first few days, you’re left with a well-organized, powerful system. In my first implementations, I had to lean on a few YouTube videos to make it through the setup, but in the end it was worth it.

One of the things I love most about Kommo is its open API. It helped us solve several critical problems, especially around lead tracking. Our clients run campaigns on Google Ads and Meta Ads that send traffic straight to WhatsApp, and before Kommo we were losing all tracking data the moment a lead moved from the ad click into the conversation. Campaign names, UTM parameters—everything would just disappear.

In my opinion, Kommo greatly facilitates lead management and customer service via WhatsApp. The automation and organization of the sales funnel help a lot in daily operations.

The initial learning curve can be a bit difficult for those who have never used CRM. Some integrations and automations could also be simpler to set up.

The main problem that Kommo helps to solve is the organization of customer service and leads. In my opinion, I believe this has improved customer follow-up and streamlined team communication.

I use Kommo to centralize all my WhatsApp interactions in one place. It helps me organize the sales funnel and ensures that no customer goes unanswered, making it easier to track each negotiation. I like the visual and intuitive interface of the sales funnel (pipeline), as it makes moving customer cards from one stage to another easy, making day-to-day management very smooth. The native integration with WhatsApp is impeccable and works seamlessly. Additionally, the transition to Kommo was positive, as the team quickly adapted to the visual interface, reducing the time spent on training and increasing agility in service. The initial setup process was surprisingly simple, with the funnel stages setup being very intuitive and the connection with WhatsApp done in a few minutes through the QR Code. The setup assistant guided the first steps well, allowing the tool to be operational for the team in less than a day.

I believe that the reports and analytics section could be more in-depth. Although the basic data is there, I miss more customizable dashboards for more complex metrics. Additionally, when the volume of messages on WhatsApp is very high, the interface can occasionally be slow when loading the full history.

I use Kommo to centralize customer service via WhatsApp, Instagram, and Email, organizing the sales funnel and ensuring quick responses to customers. The visual interface makes it easy to identify bottlenecks in sales and focus efforts, as well as reducing training time.