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Knowlarity IVR Reviews

User Rating

4.4/5 (Based on 22 Ratings)

Rating Distribution

  • Excellent

    59.1%
  • Very Good

    27.3%
  • Average

    9.1%
  • Poor

    0%
  • Terrible

    4.5%

Do You Use Knowlarity IVR?

Write a Review
Reviews
PJ

Prerak J

September 16, 2025 Source: G2.com
Good tool for IVR calling management
What do you like best about Knowlarity IVR?
The dashboard of this tool is easy to understand, and you can also set the multiple extensions for your individual team.
What do you dislike about Knowlarity IVR?
It has limited integration available to connect with other tools like freshdesk
What problems is Knowlarity IVR solving and how is that benefiting you?
It is helping us to maintain a structured record of calls with riespect to the individual teams that also helps to mantain the quality assessment of the calls.
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AG

Anuj G

December 12, 2023 Source: G2.com
In Call, we are into jewelry sector and the sales pitch is a big task, if a user is not able to hear properly, might affect the sales best Calle Center Support Platform
What do you like best about Knowlarity IVR?
.The Clarity in the connection and auto-dialer was so smooth, User Friendly, Easily Integration with CRM tools
What do you dislike about Knowlarity IVR?
Support team, Some time connecting them is a different task, but we can directly connect with CSMs
What problems is Knowlarity IVR solving and how is that benefiting you?
Clarity
Read more
Hk

Harsimran k

September 16, 2022 Source: G2.com
Auto Campaign
What do you like best about Knowlarity IVR?
We can attempt thousands of users within seconds for any conversational/non-conversational marketing campaign. Without human interference, You can capture the VOC of the customers within short spam.
What do you dislike about Knowlarity IVR?
There is nothing I got as such about the product. It's good to have options in the company.
What problems is Knowlarity IVR solving and how is that benefiting you?
Covering lakh of users in seconds reduces the cost of the PRI/SIP bills, and of course, you can utilize the calling team in another voice campaign.
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As

Achir s

July 11, 2022 Source: G2.com
Good for Managing Sales and Support Calls
What do you like best about Knowlarity IVR?
Easy of use: Knowlarity IVR is very easy to set up and get started with. You just need to add an agent and give a missed call to your support number. It is just a matter of a few clicks and touches.
What do you dislike about Knowlarity IVR?
Recommendations to others considering Knowlarity IVR?
Integration is super smooth and seamless. We have integrated it with our CRM and it went well without any error.
What problems is Knowlarity IVR solving and how is that benefiting you?
Read more
SJ

Suyash J

June 21, 2022 Source: G2.com
Best calling experience with a single click.
What do you like best about Knowlarity IVR?
The compatability of both softwares. Easy calling.
What do you dislike about Knowlarity IVR?
Sometime there are some network error and cache and cookie isuse.
Recommendations to others considering Knowlarity IVR?
Easy and simple calling exprience.
What problems is Knowlarity IVR solving and how is that benefiting you?
Calling with confidentiality
Read more
NS

Nikhil S

May 24, 2022 Source: G2.com
Good new age solution with good service
What do you like best about Knowlarity IVR?
Knowlarity eases the entire contact center requirement by taking it to the cloud, makes it easy to setup, manage and provides a modern interface convenient to agents.
What do you dislike about Knowlarity IVR?
There nothing much that you dislike about the solution as such. There may be a few service disruptions but they happen because of the telecom service providers. Knowlarity team helps us restore back services faster.
Recommendations to others considering Knowlarity IVR?
Knowlarity is a fast growing organisation and very keen to provide quality service. Recommended.
What problems is Knowlarity IVR solving and how is that benefiting you?
We used to face challenge in maintaining our own hardware and software for contact centre. Moving to the cloud eased the entire process as we do not have to deal with the hardware part any more and can better focus on running the contact centre.
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RM

Rohini M

December 21, 2021 Source: G2.com
i used knowlarity for past 11 months
What do you like best about Knowlarity IVR?
The best part of Knowlarity was the data capturing. As an MIS, I can use Knowlarity for the activity tracking of my sales team. I love the timestamp fields for every activity.
What do you dislike about Knowlarity IVR?
The dislike which we had in Knowlarity is, it struck sometime in between. As a product-based company, we will mainly focus on timing. So it will affect us a bit.
What problems is Knowlarity IVR solving and how is that benefiting you?
The benefits we have in Knowlarity are call conferencing and direct integration with our CRM. I think it's the best IVR software for calling services.
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SK

Shohij K

December 11, 2020 Source: G2.com
PAM REMOVING THE PARTICULAR NUMBERS TO GET MORE CONNECTED CALLS THE PERFECT IVR
What do you like best about Knowlarity IVR?
IT IS INTEGRATED TO CRM SO VERY EASY TO USE JUST CLICK AND CALL
What do you dislike about Knowlarity IVR?
GETS DETAILED REPORT ABOUT CALL TIME, CALL RECORDING, MANAGER AUDITING REPORTS, INBOUND CALLS FROM CUSTOMERS, WEEKLY AND MONTHLY CALL LOG AND WHICH HELP IN THE GROWTH PHASE OF THE CAREER AND ALSO ATTENDANCE MARKING
Recommendations to others considering Knowlarity IVR?
NOT HAVE The OPTION TO CALL A PARTICULAR NUMBER WHICH DO NOT EXIST IN THE SYSTEM. NEED TO CALL MANAGER EACH TIME ND SHARE THE NUMBER THEN HE WILL MAKE AND SENT THE LEAD THEN NEED TO CALL THE CX
What problems is Knowlarity IVR solving and how is that benefiting you?
A LOT OF SPAM REPORTING IN THE NUBER THEY ARE ALWAYS USING THE SAME SET OF PHONE NUMBER
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jm

jishnu m

November 16, 2020 Source: G2.com
HECKING WORKING ACTIVITY ULTIMATE IVR
What do you like best about Knowlarity IVR?
.EASILY INTEGRATED into CRM SO VERY EASY TO USE
What do you dislike about Knowlarity IVR?
JUST CLICK AND DIAL VERY SIMPLE
Recommendations to others considering Knowlarity IVR?
ALSO, UPDATES ARE GIVEN LIKE CALL RECORDING
What problems is Knowlarity IVR solving and how is that benefiting you?
DIALED CALLES
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AM

Ashwin M

November 10, 2020 Source: G2.com
Best business calling Application
What do you like best about Knowlarity IVR?
Best business calling Application.. connectivity is perfect.. no error experience
What do you dislike about Knowlarity IVR?
cx can even call back to knowlarity number
Recommendations to others considering Knowlarity IVR?
what I personally dislike the most is downloading recordings is bit hard
What problems is Knowlarity IVR solving and how is that benefiting you?
if you're lookin for a business call purpose go for it.
Read more

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