Klaviyo Reviews

User Rating

2.8/5 (Based on 311 Ratings)

Rating Distribution

Excellent
40.2%
Very Good
3.2%
Average
1.9%
Poor
1.3%
Terrible
53.4%

User Sentiments

Ease of Use, Email Automation, Extensive Integrations, Powerful Segmentation

Unreliable Analytics, Slow Customer Support, Limited Email Template Customizations, High Cost For Larger Subscriber Base

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Review Summary

Klaviyo is generally well-received by users, earning praise for its user-friendly interface, comprehensive features, and effective email marketing capabilities. Many reviewers highlight its intuitive drag-and-drop email editor, robust segmentation options, and detailed analytics as key strengths. Additionally, Klaviyo's customer support is often commended for its responsiveness and helpfulness. However, some users have expressed concerns regarding its pricing and occasional technical glitches. Overall, Klaviyo is considered a reliable and feature-rich email marketing solution suitable for businesses of various sizes.

Pros

Easytouse interface and intuitive draganddrop email builder.
Robust segmentation and personalization options for targeted email campaigns.
Comprehensive analytics and reporting for campaign performance tracking.
Integrations with major ecommerce platforms and CRM systems.

Cons

Can be expensive for small businesses with limited budgets.
Limited customization options for email templates and landing pages.
Occasional technical glitches in the email delivery system.
Limited support for advanced email marketing techniques like A/B testing.

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Reviews

Paul Niewczas

May 19, 2025 Source: Trustpilot.com

Excellent app that we used for many…

Excellent app that we used for many years now. Free trainings and easy to manage

Erin Greenwood

March 18, 2025 Source: Trustpilot.com

Danielle M. is the BEST!

Danielle M. was AMAZING! I was really concerned regarding an issue with our most recent email campaign and I reached out to Klaviyo chat support. Danielle M. was incredibly patient, extremely knowledgeable, and made sure to answer every question I had to ensure I was feeling confident by the end of the chat. It truly was one of the BEST chat experiences I have ever had! Agents like Danielle M. are what keep me using Klaviyo. Danielle is an amazing employee! I am truly so impressed with their chat responses and for taking the time to help me and make me not feel rushed. I wish every chat agent was like Danielle M. - you are lucky to have her working for Klaviyo and representing your company so well!

Philip

March 2, 2025 Source: Trustpilot.com

great support

great support, everything is fine

Max Davis

February 17, 2025 Source: Trustpilot.com

Thank you Danielle for the help!

Danielle helped me solve all my problems!

Nika

December 2, 2024 Source: Trustpilot.com

Support experience

Danielle answered very fast and efficiently. It was easy to communicate with her and she provided a very fast solution to my problem. On top of that, she is very kind :)

Muhammad Shahroz

November 24, 2024 Source: Trustpilot.com

Have a great knowldge

The service was outstanding and provided significant assistance.

Taylor M

November 12, 2024 Source: Trustpilot.com

Amazing Customer Service

I spoke with Danielle. and she was awesome. she helped solve my problem of creating an add to cart metric. She gave me advice on flows and also educated me. If she is the example for the team I am very happy to be a customer.

Henrik

November 12, 2024 Source: Trustpilot.com

Everything perfect

Date of experience: November 12, 2024

Catherine

November 5, 2024 Source: Trustpilot.com

Excellent

I can always count on Klaviyo support to help me out. This time, it was about a webhook that wasn’t working. No matter the issue, they respond quickly and always manage to resolve it. Thank you!

Alan

October 26, 2024 Source: Trustpilot.com

Lucas Reymond was fantastic

Why so many 1 Stars?

Sheesh! There are lots of bad reviews here!
I signed up a month ago and found Klaviyo far superior to the other four platforms I used in the past. Lucas Reymond was fantastic at helping me get my account warmed up. The live chat has been a lifesaver; I've been using it for over an hour every day for the last three weeks. Every other app I use on Shopify works with Klaviyo, so I no longer have to use annoying Zapier.